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Ken Garff West Valley Chrysler Jeep Dodge Ram FIAT

West Valley, UT

4.3
906 Reviews
You might expect a car company’s top priority to be cars, but not at Ken Garff West Valley Chrysler Jeep Dodge Ram FIAT. To us, people are number one (though cars are still a close second). That’s why our favorite three words are We Hear You. They say so much without us having to say much at all. When we listen to our customers and put their needs first, quality vehicle selection, fair prices, reliable service, and a welcoming environment are all a given.
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4175 W 3500 S

West Valley, UT

84120

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Showing 906 reviews

June 03, 2026

Really nice I didn’t go into the dealership at all. Jake did a great job! More

by maingreg
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jake
June 02, 2026

Rylan took such good care of me. I will highly recommend him again and again! More

by pvreeken
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sergio Gomez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 03, 2026 -

Ken Garff West Valley Chrysler Jeep Dodge Ram FIAT responded

Thank you for the 5-star review! We value your feedback and your business. We hope to see you again in the future! Take care!

June 01, 2026

They checked my air filter but failed to replace the screws resulting in lost screws More

by tburt0
Recommend Dealer
No
Jun 03, 2026 -

Ken Garff West Valley Chrysler Jeep Dodge Ram FIAT responded

Thank you for the review. We always want our customers to be 100% happy with their time spent in our service department, and we are sorry to hear that we were not able to provide you with a 5-star experience. We are currently reviewing the circumstances regarding your review. If you’d like to share more about this experience, please reach out to our team directly using the contact information below. Chad Crane, Service Manager chadc@kengarff.com

June 01, 2026

Took my Truck to dealership for oil change and tire rotation. When I got my truck back they said they did both. After I got home I realized they never did tire rotation even though the paper work showe More

by hannaclyde
Recommend Dealer
No
Jun 03, 2026 -

Ken Garff West Valley Chrysler Jeep Dodge Ram FIAT responded

Thank you for taking the time to leave a review. We are sorry to hear that you had a frustrating experience, and we appreciate that you brought this to our attention. Your feedback is important to us, and we’re reviewing it as a team. In the meantime, please feel free to reach out to our team directly at the contact information listed below. Chad Crane, Service Manager chadc@kengarff.com

June 01, 2026

Sales was good. Service department sucks. Terrible communication in the service and service department. Frustrated in the amount of time. Should have been a priority More

by KOESTERMICK
Recommend Dealer
No
Employees Worked With
Shaun
Jun 03, 2026 -

Ken Garff West Valley Chrysler Jeep Dodge Ram FIAT responded

Thank you for taking the time to leave a review. We're sorry to hear that you've had a frustrating experience with communication at our service department, and your review has been relayed to the appropriate team members to look into this. In the meantime, if you'd like to reach out to our team directly, please do so using the contact information provided below. Chad Crane, Service Manager chadc@kengarff.com

June 01, 2026

Very good communication and positive demeanor throughout the process. I felt welcomed and comfortable the entire time and looped into what was going on More

by hudsonr
Recommend Dealer
Yes
Employees Worked With
Shawn Twitchell
Jun 03, 2026 -

Ken Garff West Valley Chrysler Jeep Dodge Ram FIAT responded

Thank you for the review! We are so glad to hear you had such a great experience with our dealership. It was a pleasure serving you!

May 31, 2026

Received a call asking if I'd like to make an appointment for an oil change that is due. Made appointment, nice customer service. Dropped my car off. Received a lift home. Then 10 minutes later I received a More

by sam11w0507
Recommend Dealer
Yes
Jun 03, 2026 -

Ken Garff West Valley Chrysler Jeep Dodge Ram FIAT responded

Thank you for sharing your experience! We value your feedback and your business. We hope to see you again in the future!

May 30, 2026

Always a great experience, very friendly and knowledgeable. I have recommended them to family and friends many times. More

by lisan0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sonya Smith
Jun 03, 2026 -

Ken Garff West Valley Chrysler Jeep Dodge Ram FIAT responded

Thank you for sharing your experience! We value your feedback and your business. We hope to see you again in the future!

May 27, 2026

I have had several visits with Austin handling all the details. There have been a couple of minor issues which Austin was able to anticipate and communicate a solution. He definitely has the customer in m More

by davidleeleach
Recommend Dealer
Yes
Employees Worked With
Austin
Jun 03, 2026 -

Ken Garff West Valley Chrysler Jeep Dodge Ram FIAT responded

Thank you for the review! We are so glad to hear you had such a great experience with our dealership. It was a pleasure serving you!

May 27, 2026

Very efficient and fast easy in and out. Shaun was very friendly and excellent to work with. So much better than LHM that I went to with my other car. More

by Me
Recommend Dealer
Yes
Employees Worked With
Shaun and he was great
Jun 03, 2026 -

Ken Garff West Valley Chrysler Jeep Dodge Ram FIAT responded

Thank you for the 5-star review! We value your feedback and your business. We hope to see you again in the future! Take care!

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