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Ken Garff West Valley Chrysler Jeep Dodge Ram FIAT

West Valley, UT

Overview
Reviews
Vehicles
4.3
986 Reviews
You might expect a car company’s top priority to be cars, but not at Ken Garff West Valley Chrysler Jeep Dodge Ram FIAT. To us, people are number one (though cars are still a close second). That’s why our favorite three words are We Hear You. They say so much without us having to say much at all. When we listen to our customers and put their needs first, quality vehicle selection, fair prices, reliable service, and a welcoming environment are all a given.
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4175 W 3500 S

West Valley, UT

84120

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Showing 986 reviews

August 17, 2026

just came in without an appointment for an oil change. they took care of me. told me about some small recalls and let me know i could get them scheduled. More

by beesnorm
Recommend Dealer
Yes
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August 15, 2026

They got us in quick, and took care of us. We will be back. She made us a loyal customer. More

by Kbcd4
Recommend Dealer
Yes
Employees Worked With
Sonya Smith she was great! Very helpfull, friendly, and knowledgeable.
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Aug 17, 2026 -

Ken Garff West Valley Chrysler Jeep Dodge Ram FIAT responded

Thank you for the 5-star review! We value your feedback and your business. We hope to see you again in the future! Take care!

August 15, 2026

We have had good experience in the past however this most recent service with our Jeep has been frustrating. It has taken over a week for a simple part to be ordered and installed-our jeep has been down at More

by lizstringham
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shaun Twitchell- and he is always good to work with. This is not his fault
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Aug 17, 2026 -

Ken Garff West Valley Chrysler Jeep Dodge Ram FIAT responded

Thank you for the review. We always want our customers to be 100% happy with their time spent in our service department, and we are sorry to hear that we were not able to provide you with a 5-star experience. We are currently reviewing the circumstances regarding your review. If you’d like to share more about this experience, please reach out to our team directly using the contact information below. Chad Crane, Service Manager chadc@kengarff.com

August 14, 2026

Everyone here is so informative and helpful! We won't take our vehicles anywhere else! More

by goodrich323
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cody, Sonya
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Aug 17, 2026 -

Ken Garff West Valley Chrysler Jeep Dodge Ram FIAT responded

Thank you for the review! We are so glad to hear you had such a great experience with our dealership. It was a pleasure serving you!

August 14, 2026

It was chilled but pretty long to get serviced I felt the dealership took too long when it came to service my car. I waited 4 hours More

by pwilli1981
Recommend Dealer
Yes
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Aug 17, 2026 -

Ken Garff West Valley Chrysler Jeep Dodge Ram FIAT responded

Thank you for your feedback. We strive to provide every customer that visits us with a 5-star experience, and we are sorry to hear that we did not meet your expectations when you visited our location. Our team is reviewing your experience to look for opportunities to improve for next time. In the meantime, please feel free to reach out to us directly using the contact information below. Chad Crane, Service Manager chadc@kengarff.com

August 13, 2026

I came in for an oil change and requested the windshield wipers be changed. When I was driving home from the dealership, I was in a horrific rainstorm cloud burst on I 215. And my windshield wiper blades we More

by Trentdambrosio
Recommend Dealer
No
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Aug 17, 2026 -

Ken Garff West Valley Chrysler Jeep Dodge Ram FIAT responded

Thank you for taking the time to leave a review. We are sorry to hear that you had a frustrating experience, and we appreciate that you brought this to our attention. Your feedback is important to us, and we’re reviewing it as a team. In the meantime, please feel free to reach out to our team directly at the contact information listed below. Chad Crane, Service Manager chadc@kengarff.com

August 13, 2026

My vehicle was at the shop for roughly 10 days for a simple diagnostic that was solved in 30 minutes of work. More

by itm.webaccnts
Recommend Dealer
No
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Aug 17, 2026 -

Ken Garff West Valley Chrysler Jeep Dodge Ram FIAT responded

Thank you for taking the time to leave a review. We're sorry to hear that you've had a frustrating experience with communication at our dealership, and your review has been relayed to the appropriate team members to look into this. In the meantime, if you'd like to reach out to our team directly, please do so using the contact information provided below. Chad Crane, Service Manager chadc@kengarff.com

August 13, 2026

Very poor communication The service writer had very poor or no communication. Customer service and communication sucked More

by J.wettstein66
Recommend Dealer
No
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Aug 17, 2026 -

Ken Garff West Valley Chrysler Jeep Dodge Ram FIAT responded

Thank you for taking the time to leave a review. We're sorry to hear that you've had a frustrating experience with communication at our dealership, and your review has been relayed to the appropriate team members to look into this. In the meantime, if you'd like to reach out to our team directly, please do so using the contact information provided below. Chad Crane, Service Manager chadc@kengarff.com

August 13, 2026

Great experience! I found just what I needed and at a fair price. Branden knows his stuff and found just what we wanted. More

by byunut
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Brandon Kelsey.
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August 12, 2026

Waiting not too long. Finished on time and good service. Warmly welcome and friendly. Give enough information. More

by karenni.shwe
Recommend Dealer
Yes
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Aug 17, 2026 -

Ken Garff West Valley Chrysler Jeep Dodge Ram FIAT responded

Thank you for the review! We are so glad to hear you had such a great experience with our dealership. It was a pleasure serving you!

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