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Ken Garff West Valley Chrysler Jeep Dodge Ram FIAT

West Valley, UT

4.4
862 Reviews
You might expect a car company’s top priority to be cars, but not at Ken Garff West Valley Chrysler Jeep Dodge Ram FIAT. To us, people are number one (though cars are still a close second). That’s why our favorite three words are We Hear You. They say so much without us having to say much at all. When we listen to our customers and put their needs first, quality vehicle selection, fair prices, reliable service, and a welcoming environment are all a given.
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4175 W 3500 S

West Valley, UT

84120

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Showing 862 reviews

April 13, 2026

I had to pay over $280. 00 to get my truck and all they did was plug in to my computer and tell me I have a weak battery. I don't feel like they really hear me. I don't feel More

by jcc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don't remember
Apr 16, 2026 -

Ken Garff West Valley Chrysler Jeep Dodge Ram FIAT responded

Thank you for the review. We always want our customers to be 100% happy with their time spent in our service department, and we are sorry to hear that we were not able to provide you with a 5-star experience. We are currently reviewing the circumstances regarding your review. If you’d like to share more about this experience, please reach out to our team directly using the contact information below. Chad Crane, Service Manager chadc@kengarff.com

April 12, 2026

John was outstanding throughout the entire process — always available by phone, super helpful, and genuinely great to talk to. Made the whole car buying experience feel easy and stress-free. Highly reco More

by Jiri Zajic
Recommend Dealer
Yes
Employees Worked With
John Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 16, 2026 -

Ken Garff West Valley Chrysler Jeep Dodge Ram FIAT responded

Thank you for sharing your experience! We value your feedback and your business. We will look into your concerns as a team. Please feel free to reach out directly if there is anything we can do to further assist you. Alexander Allen, General Sales Manager alexa@kengarff.com

April 11, 2026

Professional and prompt Thorough and relatable. Understood our needs Finished work in a timely manner More

by gregthebull
Recommend Dealer
Yes
Employees Worked With
Shari
Apr 16, 2026 -

Ken Garff West Valley Chrysler Jeep Dodge Ram FIAT responded

Thank you for the review! We are so glad to hear you had such a great experience with our dealership. It was a pleasure serving you!

April 11, 2026

Very helpful no pressure took care of things He answered all my questions he took good care of us More

by bigkw322
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Austin Bahr
Apr 11, 2026 -

bigkw322 responded

I would recommend you guys to everyone

Apr 11, 2026 -

bigkw322 responded

You guys are very helpful and do listen to what the customer is looking for and help to find it

Apr 16, 2026 -

Ken Garff West Valley Chrysler Jeep Dodge Ram FIAT responded

Thank you for the 5-star review! We value your feedback and your business. We hope to see you again in the future! Take care!

April 10, 2026

Shari was great and very intentitive to my needs. Kept me informed at all times and just overall great service. Thank you More

by katie.vanvliet
Recommend Dealer
Yes
Employees Worked With
Shari Christensen
Apr 16, 2026 -

Ken Garff West Valley Chrysler Jeep Dodge Ram FIAT responded

Thank you for the 5-star review! We value your feedback and your business. We hope to see you again in the future! Take care!

April 08, 2026

My purchase was done online. When I arrived to pickup the truck everything was just as they said it would be. Lowest price in the area. I am very happy with the truck, the pro More

by bwetzel1
Recommend Dealer
Yes
Employees Worked With
Jason Garcia
Apr 16, 2026 -

Ken Garff West Valley Chrysler Jeep Dodge Ram FIAT responded

Thank you for the review! We are so glad to hear you had such a great experience with our dealership. It was a pleasure serving you!

April 07, 2026

Great job and concerned about my time and taking care of the issue. I would recommend them to others. More

by hunsakerdr
Recommend Dealer
Yes
Apr 16, 2026 -

Ken Garff West Valley Chrysler Jeep Dodge Ram FIAT responded

Thank you for the review! We are so glad to hear you had such a great experience with our dealership. It was a pleasure serving you!

April 06, 2026

The service call was fast and they got my car in very quickly, the job was done fast and right, Thank you. More

by tim.cox2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Apr 16, 2026 -

Ken Garff West Valley Chrysler Jeep Dodge Ram FIAT responded

Thank you for the 5-star review! We value your feedback and your business. We hope to see you again in the future! Take care!

April 02, 2026

Dieron un mal diagnostico pedian poner una baterria hybrid nueva y solo era actualisacion de software More

by Ael121
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kkk
Apr 06, 2026 -

Ken Garff West Valley Chrysler Jeep Dodge Ram FIAT responded

Gracias por su reseña. Siempre deseamos que nuestros clientes queden 100 % satisfechos con el tiempo que pasan en nuestro departamento de servicio, y lamentamos saber que no pudimos brindarle una experiencia de 5 estrellas. Actualmente estamos revisando las circunstancias relacionadas con su reseña. Si desea compartir más detalles sobre esta experiencia, por favor comuníquese directamente con nuestro equipo utilizando la información de contacto que aparece a continuación. Chad Crane, Service Manager chadc@kengarff.com

April 01, 2026

Speedy service and friendly employees. I appreciated their honesty about which service recommendations should be prioritized. More

by Jen
Recommend Dealer
Yes
Employees Worked With
Austin
Apr 01, 2026 -

Ken Garff West Valley Chrysler Jeep Dodge Ram FIAT responded

Thank you for the 5-star review! We value your feedback and your business. We hope to see you again in the future! Take care!