Ken Garff West Valley Chrysler Jeep Dodge Ram FIAT

The service was excellent, the attention was, and Mr. Gonzalez explained everything to me, I felt grateful and confident. Gonzalez explained everything to me, I felt grateful and confident. More

Scheduled for oil change but took 2 and half hours for it to be done. Why schedule something if it doesn't happen immediately. My car is also leaking oil after the oil change as well. to be done. Why schedule something if it doesn't happen immediately. My car is also leaking oil after the oil change as well. More

Had an appointment for Monday morning. Dropped it off on Sunday night, left keys in drop box. No one bothered to take the time to look at until Thursday (with a Monday appointment). I live Dropped it off on Sunday night, left keys in drop box. No one bothered to take the time to look at until Thursday (with a Monday appointment). I live 45 minutes away so not convenient to take in. Had some dealer recall issues to deal with. Apple CarPlay audio cut out issue. And some random issues with towing and an intermittent engine light. Updates were done - good, towing issue- not sure haven’t towed anything to verify, Apple CarPlay issue not fixed, Engine issue?. We bought a Kia from a competitor in 2020. My service experience with the competitor has been a lot better, they also always wash the car before returning. Nice touch, I guess I should not expect that from everyone. Ken Garff doesn’t do this. Overall no one looking at it for 4 days with an appointment and still having trouble with the CarPlay three stars is likely generous. Wasn’t going to leave a review but keep getting text messages to leave one. More

Had a very good experience overall but I am finding little issues with my van I wish I had seen before buying. The carpet in the back of the van is comming out from under the trim. little issues with my van I wish I had seen before buying. The carpet in the back of the van is comming out from under the trim. More

Awesome experience! I'm a Fan... Awesome experience! I'm a Fan. I can't wait to come back in to get my Ram serviced, and I from the East Coast, live in KC! Thanks Luke!! I'm a Fan... Awesome experience! I'm a Fan. I can't wait to come back in to get my Ram serviced, and I from the East Coast, live in KC! Thanks Luke!! More

Stood by every thing that was said. Honestly and they worked on my jeep until they figured out what was going on Honestly and they worked on my jeep until they figured out what was going on More

Service Rep Austin Bahr was very friendly, verified what was to be fine on my vehicle, and he kept me in the loop regarding to service progress. was to be fine on my vehicle, and he kept me in the loop regarding to service progress. More

Keegan was amazing and listened to our wants and requirements in a vehicle. Each test drive we were on, he was looking for the next vehicle for us to look at when we got back so we had plenty of opt requirements in a vehicle. Each test drive we were on, he was looking for the next vehicle for us to look at when we got back so we had plenty of options. Never felt pressured into making a choice and highly recommend him and this dealership to our friends and family. More

They did not repair the problem. I had to take it back and I had to show them exactly where the problem was and what was going on. I actually called for the technician and made him c I had to take it back and I had to show them exactly where the problem was and what was going on. I actually called for the technician and made him come over and take a look at the problem that was persisting. They gave it back to me then it still had the same problems within five minutes had to take it back again so without my vehicle for about 10 days altogether, if not more and they still haven't fixed the problem More