Ken Garff West Valley Ford

When I was looking into buying a car in a certain price range I felt like I was not worth helping at other dealerships. But when I went to Herny ford and met Roy he didn't make me feel that way, he said he range I felt like I was not worth helping at other dealerships. But when I went to Herny ford and met Roy he didn't make me feel that way, he said he will keep an eye out for me and let me know if he saw anything in my price range. He called me early the next morning to let me know about a trade in that would be great for me. I really appreciated all he did to help me find and go thru the buying process of my car. Thanks More

Working with Roy was a very pleasant experience. Not only was he extremely helpful but very informative as well. His assistance in acquiring the truck we bought was greatly appreciated. He was always only was he extremely helpful but very informative as well. His assistance in acquiring the truck we bought was greatly appreciated. He was always available on his phone to answer all our questions and concerns. When we went to finalize our purchase, all the paperwork and the people involved in that process had everything waiting for us and we breezed thru the proccess fairly quickily. Purchasing a verhicle has never been a favorite of mine. but my experience with the staff at Henry Day Ford changed that and I would highly recommend them. More

Arrived on the lot and was greeted by very knowledgable and friendly salesperson by the name of Roy Galbraith. He is honest, precise and responsible. No gimmicks, just honest answers on what could and co and friendly salesperson by the name of Roy Galbraith. He is honest, precise and responsible. No gimmicks, just honest answers on what could and could not be done. Already recommended my daughter to go see Roy at Henry Day Ford. Buying a car can be stressful.... Roy made sure my experience was without stress or uncertainty right from the handshake. I would buy a car from this dealership again. More

The people at Henry Day Ford were very courteous and The people at Henry Day Ford were very courteous and helpful. We were given options that we could choose from. Our intend was not to buy as new a The people at Henry Day Ford were very courteous and helpful. We were given options that we could choose from. Our intend was not to buy as new a car as we did but their thoroughness really helped us make our decision. Their arrangements for servicing our vehicle was tops! More

We shopped five different dealerships and found that Henry Day gave us the best customer service and price. Roy gave us his personal cell phone and we called him several times to coordinate the purchas Henry Day gave us the best customer service and price. Roy gave us his personal cell phone and we called him several times to coordinate the purchase. They even fixed some glitches on our other car when we came to pick up the new Explorer. I am planning to return when we buy our next car. More

This was a quick and easy trade in and purchase. Walked in with a pre-approval which needed to be bumped a little higher. We were going to have to have a down payment but they changed a few numbers around in with a pre-approval which needed to be bumped a little higher. We were going to have to have a down payment but they changed a few numbers around to ensure that we didn't have to put anything down. Very nice people to work with, and they weren't pushy. More

I was having issues on my 2004 Jeep. I talked with Henri in the service department. She was friendly and took time with me go over different options for my repair and time frame. They came in right at t in the service department. She was friendly and took time with me go over different options for my repair and time frame. They came in right at the price we agree on and had it done in the time frame she had told me. I would recommend their service to anyone. More

ABSOLUTE WORST DEALERSHIP! Think about it, would you waste your time writing a two page thesis on: Why you, or your business is hysterically happy, spending huge amounts of money over an extended period waste your time writing a two page thesis on: Why you, or your business is hysterically happy, spending huge amounts of money over an extended period time? THESE RESPONSES AREN'T FROM PEOPLE WHO WANT YOU TO KNOW THE TRUTH. However, last response tells the truth. Its identical to our experience; and its buried under a bunch of crap...hmm?  The car was advertised as having premium wheels; that raises the MSRP -the price you and I pay. The tires and the wheels (rims) were switched out for cheap knock offs, bought from a guy who does detailing. We have complete proof of this switch. We didn't think it would be a problem to fix. They cant fix anything. The notion of being accountable is too much; it sends these creeps, Brian Gibby and Jason Volny into a rambling tissy of far fetched excuses. We tried to resolve this with Jeremy Day, the customer service rep. However, he is in a meeting everyday, lasting at least 4-6 hours. If Jeremy Day was my grandson, He would be a sad disappointment to his grandma. The name 'Henry Day has been around for a long time, before this, I believed that meant something good. I'm so dumb! The name Henry Day means: The crooks who are 'smarter' at ripping your friends and family off. More

Michael is AMAZING!!! Will be returning to Henry Day Ford. Everyone was very nice, and it is a very nice establishment. Michael is a great salesperson, and we will definately be returning to see him! Ve Ford. Everyone was very nice, and it is a very nice establishment. Michael is a great salesperson, and we will definately be returning to see him! Very knowledgeable. We had gone to another dealership, and they gave us the run-around...not Henry Day! It was an amazing experience, and we were in and out with our certified pre-owned Ford Flex in no time. Julio, the finance manager explained all of the paperwork, and would let us ask questions when needed. Just an overall GREAT experience!! Thank you, Henry Day Ford! More

"Big Rob" was amazing as a salesman. No pressure. He gave us honest answers and did not try to over sell us. We had a price range in mind and he helped us find what we were looking for. We pressure. He gave us honest answers and did not try to over sell us. We had a price range in mind and he helped us find what we were looking for. We almost didn't buy from them because earlier in the day we looked at the same vehicle and a different salesman was cold and arrogant. We came back later to look again and Rob was there and ready to help in any way he could. The finance manager (I can't remember his name)was great to work with us as well. Our Credit Union had quoted one rate and then switched to a higher rate after we had made a deal. He found us better financing than we had originally secured from the CU. The service dept is a different story. We needed a couple of minor things looked looked at. It took 2 wks to get an appointment and misplaced it. They then made my wife wait for 1 1/2 hrs. while they determined if they were even authorized to look at the vehicle. They claimed they couldn't duplicate the problem. They did a good job fixing a loose panel on the passenger side door that we were not planning on them fixing. More