Ken Grody Ford #1 Orange County Ford Dealer

Summed up in one word, professional. Felt like a valued customer the entire time. I was kept informed of all of my options and was able to reach a great deal. customer the entire time. I was kept informed of all of my options and was able to reach a great deal. More

Breath of fresh air! Not your typical car dealer experience, zero high pressure sales. I mean zero. Ended up actually enjoying the process. The great people and the deal sold themselves. Im a car experience, zero high pressure sales. I mean zero. Ended up actually enjoying the process. The great people and the deal sold themselves. Im a car guy, and a Ford guy, i currently have almost 300,000 on my E-150. And these are all just a bunch of really nice car guys who clearly enjoy their job. And my wife is not just happy with her new Flex, shes thrilled with it. And Jeffery Taylor my sales consultant even filled the gas tank up. Very cool. More

Beware of store Manager : Armando Hurtado! Unprofessional service by this person. This manager likes to play games with cash paying customers. This manager has been reported to Kurt Maletych ( Unprofessional service by this person. This manager likes to play games with cash paying customers. This manager has been reported to Kurt Maletych (Vice President) More

This was the second vehicle we purchased from ken Grody Ford, we had good experience, they had a large stock to choose from and gave us a good deal . Ford, we had good experience, they had a large stock to choose from and gave us a good deal . More

Tim always rolls out the VIP treatment when my car needs service. He provides excellent customer service and is thorough in his work and professionalism. service. He provides excellent customer service and is thorough in his work and professionalism. More

Another bad review. Tim (service) gave me run around Friday Saturday and Monday. Finally leveled with me that they are too busy and can't get to my car until next week. He knew this on Friday when I t Friday Saturday and Monday. Finally leveled with me that they are too busy and can't get to my car until next week. He knew this on Friday when I took it. I could of had it fixed somewhere else by now. Had many bad experiences with customer service. More

2nd time in a row, something goes astray. This is the 2nd time in a row something goes astray. This time it was the car wash guys and the new Ford Pass app that couldn’t get it right. Once my This is the 2nd time in a row something goes astray. This time it was the car wash guys and the new Ford Pass app that couldn’t get it right. Once my vehicle was ready I was asked if I wanted my truck washed. I said yes and expected to wait a little longer. I waited longer than I expected and still the truck wasn’t washed. To the credit of the service writer, once he noticed I was still waiting he immediately contacted the them and once he noticed the truck wasn’t washed he asked if I could return to get the truck properly washed. Then the new Ford app wasn’t recording my service credit. I had to call and have them look into it. Hopefully the next time I go service my truck all will go well. More

TERRIBLE CUSTOMER SERICE IN THE SERVICE DEPT I turned in my ford f 150 to the service dept on a monday because the battery wasn't keeping the charge. did not get my truck back until Thursday. Mea I turned in my ford f 150 to the service dept on a monday because the battery wasn't keeping the charge. did not get my truck back until Thursday. Meanwhile I had to rent a truck for 4 days because they were going to fix a recall and the battery issue. my car sat there for 3 days with them not doing anything to it. I know this because I have a gps on it for work, and it sat in one spot for 3 days until the Thursday that they decided to work on it. they gave me some bull crap lie that they had to contact the corporate office to give them some diagram of the engine to locate where the short was coming from. so your telling me it took 3 days to get a response from corporate???!!! yeah right. wont be going to this place for service anymore and definitely wont be buying any more trucks from them either. More

raptor service Raul in service was top notch! He made every thing easy. They were fast and efficient. Dana in sales was helpful also. The whole buying and service ex Raul in service was top notch! He made every thing easy. They were fast and efficient. Dana in sales was helpful also. The whole buying and service experience with Ken Grody Ford was excellent. More

in and out fast service ,and thank you ken grody for my 5 vehicle .most likely ill go back and purchase more vehicles ,love ford being my choice for 30 years fast service ,and thank you ken grody for my 5 vehicle .most likely ill go back and purchase more vehicles ,love ford being my choice for 30 years More