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Ken Grody Ford #1 San Diego Ford Dealer - Service Center

Carlsbad, CA

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21 Reviews

21 Reviews of Ken Grody Ford #1 San Diego Ford Dealer - Service Center

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July 31, 2023

I felt very disrespected here. They seemed to have made fun of my father the second we walked in by making jokes about the way he brought his things. They did not accept a no for a More

by Clara
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
N/A
May 14, 2022

Always done a great job. Have been good g there for our car since 2018. Never try to ovetsl More

by chartigc
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Maestro
May 06, 2021

Zero stars - Terrible service! Took them 4 weeks to replace a warped dashboard (4 tries installing it) and when I got my car back the seat was filled with stains! More

by dissatisfied
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
service crew
January 12, 2019

Greedy,untrustworthy, liars! im grateful i know my way around a car cause if i didnt i couldnt been charged over 800 dollars for what cost me 12 More

by justinmalone
Customer Service
Price
Recommend Dealer
No
Employees Worked With
joseph,britton
July 06, 2018

Thanks for going out of your way. I have bought Ford from 3 dealers in North County. I love my black F150 from Ken Grody. I was thrilled with the sales process. Nice to be treated r More

by sedl
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sergie Ventura, Dennis Zeigler
June 12, 2018

Service Department Not Helpful I received a safety recall notice from Ford with the offer they will pay for a rental until parts become available (I am unable to have any passengers More

by DamonDarling
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Steven Lanarez (spelling?)
March 18, 2018

Great Service Department I am sort of shocked about all of the bad reviews. However, I did use to work for a reputation management company, so I know that competitors do writ More

by MustangMan83
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chad Larson
March 29, 2017

Never again, I mean never Below is a letter I had to write the Better Business Bureau on Ken Grody Ford Carlsbad. DON'T DO BUSINESS WITH THESE GUYS. The salesmen are ok, but More

by David
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Service Center
April 20, 2016

Worst customer service I've ever experienced Terrible customer service. Stay clear. The team at Ken Grody Ford Carlsbad takes month to respond to you, and they're incredibly rude and condescendin More

by Jill Ollinger
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
unknown
October 17, 2015

07 F-150 Lariat debacle in 2013 I brought my truck there due to ticking noise in engine. $2,400.00 and a new cam ,phaser and rocker arms on left side of engine late rmy truck More

by disapointed consumer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
service advisor and mechanics
1