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Ken Houtz Chevrolet Buick
Gloucester, VA
145 Reviews
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Showing 145 reviews
October 12, 2016
WOW!! I just bought the 19th new car of my life and the experience at Ken Houtz Chevrolet was unquestionably the BEST buying experience ever! The fact I neg I just bought the 19th new car of my life and the experience at Ken Houtz Chevrolet was unquestionably the BEST buying experience ever! The fact I negotiated my sale over the phone and drove all the way from Raleigh, NC to deal with Ella Ames and her team should speak for itself. Honest, customer focused, FAIR are both a few of the positive attributes I can bestow. Simply said, I got my dream vehicle (a 2016 Tahoe LTZ) for a price unmatched anywhere else I shopped. In addition, they gave me top dollar for my trade in (a 2009 Tahoe LTZ with 224,000 miles!!). This dealership will work to earn your business, will be straight with you and will treat you with the respect you deserve. I won't shop for another vehicle anywhere else, ever again. Simply the best car buying experience ever! Great people!! More
by Fishbone
Employees Worked With
Travis, Ella Ames, Ken Houtz, ed burrows
Helpful July 18, 2016
Service review After having a breakdown while out of town and reading the online reviews I thought that having my truck towed to Ken Houtz for repair was the right t After having a breakdown while out of town and reading the online reviews I thought that having my truck towed to Ken Houtz for repair was the right thing to do. After waiting for 3 days for them to get to my vehicle I was called and told that the fuel pump needed replacing at a cost of 3600+/-. The service manager was very vague on the reason for the cost other than it's a lot of work to replace them. I felt as this was too vauge of an explanation for a repair this costly. I had the vehicle towed to another shop and two hours later with a filter assembly rebuild the vehicle is running great for approx 300.00. The mechcanic that worked on it said when he got it that they had left the hoses of the filter assembly with missing clamps, you would think that after paying the dealership 150 for a diagnosing fee that they would have at least put it back the way they found it. I am unsure if this was a deliberate attempt on the dealership's part to defraud me or if the the mechcanic was incompetent?? More
by TCARTER
Employees Worked With
Warren in service
July 14, 2016
Amazing! My husband bought a used F250 diesel truck on a whim and I cannot say enough good things about the experience we had. From the moment we pulled on th My husband bought a used F250 diesel truck on a whim and I cannot say enough good things about the experience we had. From the moment we pulled on the lot until we finally got the truck home, Mr. Houtz, Ella, and Tyler were nothing but professional. I would absolutely recommend them to anyone looking to purchase a vehicle. More
by kcharris
Employees Worked With
Tyler Johnson, Ella Ames, Ken Houtz, ed burrows
May 03, 2016
JoeVic's 2500HD Stopped in to browse the 2500HDs to pull a boat and trailer and drove away tonight in a great truck. Tyler Johnson and Ella Ames went out of their way Stopped in to browse the 2500HDs to pull a boat and trailer and drove away tonight in a great truck. Tyler Johnson and Ella Ames went out of their way to find the truck I wanted, Both were knowledgeable, very personable, and committed to to showing me that the Chevy was the best truck for my needs...and I believe it is. She already looks good in the drive and I'm looking forward to many years of satisfaction. The lifetime powertrain warranty is a great addition to the deal and adds peace of mind. Paperwork was as fast and efficient as I've seen. More
by JoeVic
Employees Worked With
Ella Ames, Ken Houtz, ed burrows
February 28, 2016
Total Fabulousness! We don't buy many cars, and do plenty of research ahead of time. We knew we were in the right place the moment we stepped on the lot. The Houtz folks We don't buy many cars, and do plenty of research ahead of time. We knew we were in the right place the moment we stepped on the lot. The Houtz folks actually paid attention to what we wanted and set us up with the perfect car. We love the friendly attention and level of service. We look forward to an ongoing relationship over the coming years and will get our next vehicle here too. More
by GuyFromgGoucester
Employees Worked With
Ken Houtz, Katie Preddy, ed burrows
February 09, 2016
Awesome Dealership We have purchased 3 vehicles from Ken Houtz.Latest a 1500 Silverado.Jim Jackson sold us all three.They are upfront and honest.Highly recommend These f We have purchased 3 vehicles from Ken Houtz.Latest a 1500 Silverado.Jim Jackson sold us all three.They are upfront and honest.Highly recommend These folks.Everyone at the dealership are friendly.Ken Houtz himself will come out to talk to you.Ed Burrows did our finance,honest fellow.Ella Ames was as usual just a nice person.Over all great experience dealing with Ken Houtz Chevy. More
by Super Dave
Employees Worked With
Ella Ames, Ken Houtz, Jim Jackson, ed burrows, Jeff Hogge, Dave Clements
January 13, 2016
Absolutely awesome! Awesome group of people, we highly recommend the Ken Houtz dealership. My husband and I bought both our vehicles here. Thanks y'all, we love them! Awesome group of people, we highly recommend the Ken Houtz dealership. My husband and I bought both our vehicles here. Thanks y'all, we love them! More
by smapple89
Employees Worked With
Ella Ames, Katie Preddy
December 24, 2015
Highly Recommend I highly recommend Ken Hountz Chevrolet. They were extremely good people and were willing to work with us. It was Christmas Eve and they stayed until I highly recommend Ken Hountz Chevrolet. They were extremely good people and were willing to work with us. It was Christmas Eve and they stayed until 2pm without rushing us out of the door. I am so happy we chose Ken Hountz. More
by Picture2
Employees Worked With
Guy Meyer
November 14, 2015
Great Car Purchase Experience! I found my car at Ken Houtz through Autotrader.com. Great car, great deal, great people to work with. Theresa, Jim, Ella and Ken made the process so e I found my car at Ken Houtz through Autotrader.com. Great car, great deal, great people to work with. Theresa, Jim, Ella and Ken made the process so easy and worked with me every step of the way. I am happy with my car and will check at Ken Houtz first for my next vehicle purchase. More
by TechKno
Employees Worked With
Ella Ames, Ken Houtz, Teresa Sanger, Jim Jackson
October 05, 2015
Amazing dealership to work with! Ken Houtz Chevy provided an enjoyable, stress free, no haggle experience. Listened to exactly what we wanted and didn't try to "sell" us anything. D Ken Houtz Chevy provided an enjoyable, stress free, no haggle experience. Listened to exactly what we wanted and didn't try to "sell" us anything. Definitely wish more dealerships would take notes from Ken Houtz Chevy. I will recommend them to everyone! More
by JeniMac932
Employees Worked With
Teresa Sanger, Tony Pafundi, Katie Preddy
