Ken Houtz Chevrolet Buick

Phenomenal customer service and value My wife and I just recently purchased a vehicle from Ken Houtz Chevrolet. Neither one of us had ever purchased a vehicle from a dealership before. F My wife and I just recently purchased a vehicle from Ken Houtz Chevrolet. Neither one of us had ever purchased a vehicle from a dealership before. From start to finish their customer service was phenomenal. Ella Ames greeted us when we first drove onto the lot. She took the time to really listen to our family's needs and took seriously our budgetary concerns. Her father, Ken Houtz, came out to personally greet us, the second time we visited. Gary Crawford, explained every detail of the vehicle we were interested in and took my wife on a test drive. We wanted a gently used Chevrolet Traverse. They promised to find us exactly the vehicle we were looking for. Jeff Hogge emailed us vehicles from around the country with absolutely NO pressure to purchase. Within a week, he found exactly what we were looking for in New York. He kept in contact with us throughout the shipping process. When the vehicle arrive it was perfect! Ed Burrows took us through all the paperwork and discussed optional services with no attempt to sell us anything we didn't need. There was no haggling, no surprises, just a straight forward, very friendly: what you see is what you get, experience. They found us exactly the vehicle we wanted at exactly the price we wanted to pay. Before we left Jeff introduced us to the service manager, who will be helping us care for our vehicle. We have incredible confidence in Ken Houtz Chevrolet. This is a true American family business and they take great pride in their work. The customer service we received significantly added to the value of the vehicle. My wife and I will definitely be returning to Ken Houtz Chevrolet for our next vehicle. More

Super Friendly I have to say this was my first purchase with Ken Houtz. I started talking to Teresa Sanger about a van and soon relized I would not be able to get it I have to say this was my first purchase with Ken Houtz. I started talking to Teresa Sanger about a van and soon relized I would not be able to get it. But I kept looking and Ella Ames did her "magic" and got me into a 2013 Chevy Cruze. I have never experienced such friendly, honest sales people before. So a big THANK YOU goes out to Teresa, Ella and Jim Jackson. I will go back for my next purchase.... More

Ken Houtz Chevrolet is the place to go! Very friendly customer service & very helpful! They worked so hard to get us into a vehicle when everybody else turned us down...they were definitely Very friendly customer service & very helpful! They worked so hard to get us into a vehicle when everybody else turned us down...they were definitely life savers! More

Father's Day Weekend Truck Buying My husband and I had been looking for a truck for months! I was looking for him and doing all the haggling of the pricing, cause he doesn't care for My husband and I had been looking for a truck for months! I was looking for him and doing all the haggling of the pricing, cause he doesn't care for all the sales hype. Who does?! However I'd been talking to numerous dealerships within a few days and Ken Houtz was one of the dealerships I'd come across online looking for a truck and trying to get a price quote off of their website. They were very fast on the response with Teresa Sanger responding to me first, then I'd come in contact with Ella Ames! She's AMAZING! She doesn't lie to you or bring any of the nonsense that is mostly brought with the sales industry! She's upfront and honest about everything! Ken Houtz is who we dealt with when buying our vehicle and he done a great job as well! He was very nice and understood what we wanted out of our truck. Knew we couldn't afford an expensive truck but yet was reasonable on the pricing and dealt with our baby crying on our test drive! Thanks a bunch for a humbling and yet hassle free experience buying our truck!!! More

Love my new Silverado! This was our first new vehicle purchase and we chose Ken Houtz Chevrolet because my father-in-law had purchased a truck from here 8 months ago. He go This was our first new vehicle purchase and we chose Ken Houtz Chevrolet because my father-in-law had purchased a truck from here 8 months ago. He got an amazing deal on it, and talked about how great everyone was there. I have to agree that everything he told us was 100% accurate. All of the staff were extremely friendly and helpful. The owner personally came out and talked with my husband and I and made sure that we were 100% satisfied and that he found every possible rebate towards our purchase. We had our mind set on one vehicle and it was not feasible for us, so he made sure to work with us and make suggestions until we had found something we loved and could afford. The financing department gave us options for payment and allowed us to make the best choice for us. Tony was excellent at giving us a tutorial of everything on our brand new vehicle including how to use all of the fancy new infotainment system options. Overall, this dealership is by far the best one I have ever been to and I would highly recommend them to anyone in the market for a vehicle. More

CORVETTE I have purchased two new and one used Corvette from Ken Houtz Chevrolet. Ken's dealership and staff are the best I have ever done business with. I h I have purchased two new and one used Corvette from Ken Houtz Chevrolet. Ken's dealership and staff are the best I have ever done business with. I have purchased well over 100 cars in my lifetime and for Chevrolet/Buick there is no better place to go than Ken Houtz Chevrolet. More

The best in all respects! I have been waiting for this car for 30 years. Ken, Ella and Tony made it happen - quicker and easier than I had anticipated. Everyone was well inform I have been waiting for this car for 30 years. Ken, Ella and Tony made it happen - quicker and easier than I had anticipated. Everyone was well informed and helpful in building and ordering my car , giving me multiple financing options and choices in car options , pros and cons. After my order, I was frequently updated by phone and pleasingly surprised at the earliness of delivery. I was greeted with my car in perfect presentation condition. I was given a number of service and warranty options, all of which were explained to me by Ella better than I have ever had before. I bought most. Tony showed me the ins and outs of the car and was able to answer all of my questions. I will take my car there for all care. As a previous owner of several BMW's , corvettes and others, I find the "rural" dealership of Ken Houtz to be in the superior category in all respects. More

Sales experience I have purchased several cars from Ken Houtz over the years and they have always been friendly, honest and professional. I would highly recommend Ken I have purchased several cars from Ken Houtz over the years and they have always been friendly, honest and professional. I would highly recommend Ken Houtz for your next new or used car. More

From the minute I entered the door of the dealership, I knew by the friendly welcome that the experience would be good. The sales personnel were knowledgeable and helpful. Upon arriving home, I had an em knew by the friendly welcome that the experience would be good. The sales personnel were knowledgeable and helpful. Upon arriving home, I had an email with responses to questions. By the use of quick communication via phone, email, and text, we were able to complete the purchase that was very satisfactory to me. More

My father had checked the car out over a weekend I was out of town. I called Katie first thing Monday where she assisted me with answering all of my questions (and I always have a TON of questions), fou out of town. I called Katie first thing Monday where she assisted me with answering all of my questions (and I always have a TON of questions), found out if I qualified for financing and was able to get me a good rate. I showed up in the evening after I got out of work and I was greeted with kindness, professionalism, efficiency and thoroughness. Not once did I ever feel pressured. This was the easiest car buying experience I've ever had. I would highly recommend this dealership and will check them out first when it's time to buy another. More