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Ken Pollock Mitsubishi

Carbondale, PA

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259 Reviews

2 Meredith St

Carbondale, PA

18407

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Showing 259 reviews

April 17, 2024

I have taken my Outlander Sport here for service since I bought it new in 2018. I dropped it off last night to have the summer tires installed, have the oil changed, and to fix the oxygen sensor wires that More

by AndyM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Unknown
Apr 22, 2024 -

Ken Pollock Mitsubishi responded

Hi AndyM, We want to thank you for taking the time to give feedback about your recent experience. We are truly disappointed we did not meet your expectations. Your 5 year or 60,000 mile factory warranty had expired in June 2023. Your extended warranty and anti corrosion warranty are still active. However, your anti corrosion warranty only covers body panels. If you would like to discuss your warranty in more detail, please reach out to our General Manager John at 570-281-6000 at your convenience. Thank you!

July 14, 2023

Ken Pollock Mitsubishi is great to deal with. From purchasing to financing to service everyone there is very accommodating. Our salesman Nathan was very helpful and not pushy. We would highly rec More

by Brinky85
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Service Department , John Baloga, Nathan Saar, Greg Pincus
Jul 17, 2023 -

Ken Pollock Mitsubishi responded

Hello! Thank you very much for this wonderful review and recommendation. We are happy to hear it and promise to keep up the good work. We're here for you anytime!

June 08, 2023

Got a price quote over the phone/ charged more than double after car was serviced More

by Beckymca99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sean Jordan, John Baloga
July 13, 2021

Out of all the dealerships I must say ken pollock is the most professional and courteous. I had the pleasure of dealing with Dave and Greg and I will say it was a great experience all around. I highly reco More

by Mikey Hewitt
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Baum
Aug 09, 2021 -

Ken Pollock Mitsubishi responded

Hi Mikey. Thank you so much for letting us know how much you enjoyed your experience. This really makes our day. If you have any questions, or need anything additional, give us a call. We are happy to help!

June 18, 2021

I was extremely impressed with the service. Dave was awesome he helped me make the right choice for me. He was very kind and patient as I took cars for test drives until I decided on the right one. I More

by Maryjosalva
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Drew Dolder, Dave Grover, David Baum
Jun 22, 2021 -

Ken Pollock Mitsubishi responded

Thanks for visiting us at Ken Pollock Mitsubishi! We're so glad to hear Dave took great care of you and you were able to find the perfect vehicle for you! Enjoy your new ride!

January 15, 2020

Bought a 2018 Hyundai Tucson SEL from Dave Baum. They were able to negotiate pricing via text which was very convenient. No hidden fees, dealer prep, blah blah blah just Tax Title and Tags. It was a seam More

by stewartk2
Recommend Dealer
Yes
Employees Worked With
Drew Dolder, David Baum
Jan 17, 2020 -

Ken Pollock Mitsubishi responded

Hi Kyle! Congratulations. It was our pleasure. Thank you for taking the time to review your experience. Enjoy!

November 15, 2019

I never write reviews but there service is absolutely amazing I’m shocked the fact that they wash your car no matter what you are there for! Highly recommend definitely doing all my business with them More

by Shanedonavan
Recommend Dealer
Yes
Employees Worked With
Nathan saar , Drew Dolder
Nov 18, 2019 -

Ken Pollock Mitsubishi responded

Thank you very much for the review. We appreciate it!

November 12, 2019

All the time I gave the rating I did simply because Ken Pollack Mitsubishi is really a caring place. They actually treat women fairly and equally as a man. Meaning More

by emraniello
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dave Chesko, Drew Dolder, Dave Grover
Nov 18, 2019 -

Ken Pollock Mitsubishi responded

Hello! Thank you for your review. It is our pleasure and we are here for anything you may need.

November 05, 2019

Mileage service Great service, great workers, always friendly and helpful. service was done in a timely manner, they were very informative, and even wash my car when More

by Dragsx5
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dave Grover
Nov 10, 2019 -

Ken Pollock Mitsubishi responded

Thank you for the review. We're happy to have been able to get you back on the road in no time!

November 02, 2019

Easy and pleasant Friendly ,easy care. Very accommodating,I recommend highly. Bought preowned vehicle ,not a Mitsubishi ,was rated by cargurus as $2300below average co More

by Butch
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nathan
Nov 04, 2019 -

Ken Pollock Mitsubishi responded

Hi Butch! Congrats again on your new vehicle. Enjoy many safe and happy miles!

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