Ken Stoepel Ford

I think my wife and I really struck gold when I stumbled on this great dealership in a Kerrville. It’s a little drive from San Antonio for a big reward in the end. Our salesman Phillip Marlowe (didn’ on this great dealership in a Kerrville. It’s a little drive from San Antonio for a big reward in the end. Our salesman Phillip Marlowe (didn’t require us to be a detective), Naw, this wasn’t a Raymond Chandler kinda story because everything was made clear and easily understood from the moment we first drove the car til the end of the paper work on our purchase. We got the royal treatment from this dealership the first time we went there with our salesman and the sales manager and business office representative all staying almost 3 hours late just to accommodate us. There was no high pressure sales shenanigans but only a “how can I help ya’ll drive out in the car you want?” Phillip Marlowe was a great salesman at a fine dealership! More

I am in Kerrville working away from my home and I started having truck trouble A day before I was scheduled to go home after Being gone a month. Cameron, after hearing my situation, along with Mr Phillip th having truck trouble A day before I was scheduled to go home after Being gone a month. Cameron, after hearing my situation, along with Mr Phillip the shop foreman, proceeded to isolate and fix my engine trouble. They got on the phone with our vehicle repair maintenance department for our company and got the repairs approved and my truck fixed by the very next day! I am able to go home on time, and in time for the Easter holiday thanks to the most excellent professional customer service that happened at Ken Stoepel Ford. This caliber of service has been rare for me to find traveling around. About 50% of dealerships no matter which brand, FAILS. This dealership is the exception. Thank you Cameron and Phillip. More

I recently purchased a new Bronco from Ken Stoepel Ford with Marc Farella assistance. Everyone was very helpful and friendly especially Marc. with Marc Farella assistance. Everyone was very helpful and friendly especially Marc. More

Terrible experience and I will never again use this dealership! The rep Ken was very condescending to me both on the phone and in person!! I had a simple issue and they found a way to initially make dealership! The rep Ken was very condescending to me both on the phone and in person!! I had a simple issue and they found a way to initially make it a huge ordeal. The vehicle was under warranty and they wanted to collect $175. I contested that and then they did eventually agree that they will work on the truck without charging me that $175. Crazy policy, but that is another topic for someone else to complain about. Anyway, I scheduled an appointment about a week out, which was fine, with a FULL understanding that I had to wait while they were working on the vehicle. This should have been either a quick fix or, a quick diagnosis and I should have been on my way. Two and a half hours went by and they hadn't even got the truck in yet! I couldn't wait any longer because I had other obligations out of town that I had scheduled and couldn't reschedule. What I ended up doing is driving 7 hours round trip to get the truck fixed from the Ford dealer who welcomes the warranty work and gets it done. I had an appointment with my trusted dealer and, no sooner did I get out of my vehicle they were pulling it into the bay!! Everything was a problem with Ken Stopple Ford however, going forward, it will no longer be my problem! More

I have purchased probably a dozen vehicles from auto dealers in my lifetime. Ken Stoepel Ford easily the best of all of them for honesty, values, followup, client consideration, and fairness in price an dealers in my lifetime. Ken Stoepel Ford easily the best of all of them for honesty, values, followup, client consideration, and fairness in price and trade value. Sales consultant Matt Cummings was fabulous, helpful, and patient. Finance manger Juan Rodriguez was incredibly helpful, honest, and friendly. More

Just bought a used vehicle from Erik Schwartz at the used car lot. He was very attentive, knowledgeable and friendly. Made us feel like old friends! Everyone including Tom in finance were awesome folks to de car lot. He was very attentive, knowledgeable and friendly. Made us feel like old friends! Everyone including Tom in finance were awesome folks to deal with! Will definitely be back and refer friends to this dealership!! More

Ken Stoepel has taken great care of my vehicle once again! Thank you, Bobby! Professional staff and always so kind.. Very much appreciated.. again! Thank you, Bobby! Professional staff and always so kind.. Very much appreciated.. More

We purchased an Expedition last week and Steve Black was our sales person. 10 out of 10 on service! This was our first time going to Ken Stoepel and it won’t be our last. our sales person. 10 out of 10 on service! This was our first time going to Ken Stoepel and it won’t be our last. More

We just purchased an Expedition and it was a great purchase. We have used salesman Steve Black several times. AND we will again. Thank you Steve for being a 10 star salesman!!! We also have great thi purchase. We have used salesman Steve Black several times. AND we will again. Thank you Steve for being a 10 star salesman!!! We also have great things to say about Quik Lane and service! And the entire team at Ken Stoepel Ford. More

Best car buying experience I’ve ever had. Both Michael Nobles and Eric McCutchen were so very kind, helpful, & generous. They went above & beyond to make sure that I left in the vehicle I wan Both Michael Nobles and Eric McCutchen were so very kind, helpful, & generous. They went above & beyond to make sure that I left in the vehicle I wanted and met my needs for financing. Highly recommend; even without having the best credit, they can and will make it possible. Brenda in the financing department was wonderful as well, she had everything done quickly & was so kind. The overall atmosphere was very positive & definitely focused on customer service. I will be a returning customer! More