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Ken Stoepel Ford
Kerrville, TX
399 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 399 reviews
March 28, 2023
Don't know about sales, but service follow-up is non-existent. Had my diesel truck serviced there and afterward realized there was an issue with the DEF gauge. They did top off the DEF. After severa non-existent. Had my diesel truck serviced there and afterward realized there was an issue with the DEF gauge. They did top off the DEF. After several hundred miles, the DEF gauge hasn't moved. That is a critical indicator for a diesel engine. Called for assistance and after initially telling me it was not a "real" problem, relented to an appointment - weeks away. Told them I was traveling (with the truck) for the next couple of months. They said I could use any dealer and have a good trip. Then hung up on me. GREAT customer service! Will NOT use them again. More
by Bobby
Employees Worked With
Don't Know
Helpful March 27, 2023
Purchased a used car with the help of salesman Eric Schwartz. Eric was a tremendous help and was quite knowledgeable. Highly recommend Eric Schwartz if you need to make an automobile purchase. Schwartz. Eric was a tremendous help and was quite knowledgeable. Highly recommend Eric Schwartz if you need to make an automobile purchase. More
by Sunshine
Employees Worked With
Eric Schwartz
March 19, 2023
The best automobile dealership I have ever dealt with. I have purchased several vehicles from this dealership and have had a completely pleasant experience each time. Michael Hebert is my usual salespers I have purchased several vehicles from this dealership and have had a completely pleasant experience each time. Michael Hebert is my usual salesperson, however he had to have surgery and an extended recovery so I completed the last purchase with Art Schoonover. Again, a wonderful purchase experience. Juan Rodriquez, in the finance department, has worked wit me on every purchase I have made with Stoepel Ford and he is excellent. I ordered a '22 Maverick, however, a year and 5 months later a '23 Maverick was delivered. Ken Stoepel Ford and their staff did everything possible to make that wait as painless as possible. My new Maverick was well worth the wait. I love Ken Stoepel Ford and I love my new Maverick! Even though I live 260 miles from them, I will not buy from any other dealer! More
by Allenby65
Employees Worked With
Art Schoonover, Juan Rodriguez, Mike "Abear" Hebert
March 09, 2023
Bought a "first car" for my daughters that will be turning 16 soon. Had the best salesman Mike Nobles, i told him what i was looking for and he found it. Very patient and answered all my questions.Gr turning 16 soon. Had the best salesman Mike Nobles, i told him what i was looking for and he found it. Very patient and answered all my questions.Great experience! Will definitely be buying from him and Ken Stoepel, again! More
by poole840
Employees Worked With
Mike Nobles
February 27, 2023
My husband and I have purchased several vehicles from Mike Noble. We are very pleased with our purchases of our Ford Mavericks. Our company would not work with anyone else when buying from Ken Stoepel. Mike Noble. We are very pleased with our purchases of our Ford Mavericks. Our company would not work with anyone else when buying from Ken Stoepel. More
by J Bowlin
Employees Worked With
Mike Noble
February 10, 2023
Both my wife and I were totally satisified with our purchase of a new Foird Maverick from Gary Washington at Ken Stoepel Ford. Gary was very personable and up front throughout the entire process. I purchase of a new Foird Maverick from Gary Washington at Ken Stoepel Ford. Gary was very personable and up front throughout the entire process. I would not hesitate to recommend Gary to any perspective customer!! More
by jradue0906
Employees Worked With
Mike in Finance Dept./Warranty , Gary Washington, Zach Broyles
February 06, 2023
We have had fantastic experiences dealing with Alfred Hernandez of Ken Stoepel Ford over the past few years. I bought my first truck in 2016. Alfred was very easy to work with, no high pressure sales a Hernandez of Ken Stoepel Ford over the past few years. I bought my first truck in 2016. Alfred was very easy to work with, no high pressure sales and very knowledgeable. Because of our great experience with him, I dealt with him when I traded my 2013 truck in for a new 2018 truck. Once again, Alfred was extremely helpful finding what I wanted and helped us through the entire process. I highly recommend contacting Alfred Hernandez at Ken Stoepel Ford if you are in the market for a new, or used vehicle. More
by markrubel
Employees Worked With
Alfred Hernandez
January 27, 2023
My husband and I had a great experience purchasing a Ford Maverick for our company. Mike Noble in sales and the finance department were a please to work with. Mike new we were in the market and kept us inf Maverick for our company. Mike Noble in sales and the finance department were a please to work with. Mike new we were in the market and kept us informed on the status of the vehicle. We have purchased many vehicles personally and for our business from Mike. More
by J Bowlin
Employees Worked With
Mike Noble, Terry Massey, Juan Rodriguez
January 20, 2023
Service dept makes an. Appointment for 8:00 AM to check breaks 2 weeks in advance. 7 hours later truck Haden’s moved. Told it’s not an appointment just a reservation in the Appointment for 8:00 AM to check breaks 2 weeks in advance. 7 hours later truck Haden’s moved. Told it’s not an appointment just a reservation in their line up of service. So 7 hours later picked up truck nothing done Haden’s moved and no one cares. No use having a warrenty if you can’t get it fixed. At least if you take your vehicle to San Antonio a 8:00 appointment means just that. A lot if huff and puff about service they can’t even spell the word. Extremely disappointed they value their time but not their customers This is what you get in a small town when your the only game in town More
by Nic Orr
Employees Worked With
David Spinks, Jenevie Contreras
