Ken Stoepel Ford

Great experiance at Stoepel Ford Lincoln! We found the exact car we had been looking for at Ken Stoepel Ford Lincoln. We thought it was too good to be true, but stopped to look. We were trea We found the exact car we had been looking for at Ken Stoepel Ford Lincoln. We thought it was too good to be true, but stopped to look. We were treated great by everone we talked to. Andrea O'Neal was a tremendous help to us with her product knowledge and no pressure! More

FRIENDLY AND EFFICIENT AMDERA MAKES IT A PLEASURE DOING BUSINESS. SHE DOES IT THE OLD FASHION WAY," TREAT A CUSTOMER THE WAY YOU WANT TO BE TREATED." SHE IS A LADY WHO LIS AMDERA MAKES IT A PLEASURE DOING BUSINESS. SHE DOES IT THE OLD FASHION WAY," TREAT A CUSTOMER THE WAY YOU WANT TO BE TREATED." SHE IS A LADY WHO LISTENS, REMEMBERS AND DOES HER UTMOST TO PLEASE, TOM WAS ALSO VERY EFFICIENT AND FRIENDLY. KUDOS TO EVERYONE AT THE DEALERSHIP. More

Wonderfu Experience! We worked Andrea and Tom to purchase a vehicle and take it back to Tennessee!! Everything went very smoothly!!! They were both so helpful! Wonderfu We worked Andrea and Tom to purchase a vehicle and take it back to Tennessee!! Everything went very smoothly!!! They were both so helpful! Wonderful company to do business with! Thank you for everything! More

Great Buying Experience Andrea O'Neal did a fantastic job helping me decide on a new vehicle. She knows the product and goes the extra mile to take care of the customer. I hi Andrea O'Neal did a fantastic job helping me decide on a new vehicle. She knows the product and goes the extra mile to take care of the customer. I highly recommend her to anyone looking for a new or used vehicle. More

Excellent Was great from start to finish, no games,the deal I wanted is what I got, most car buyers dread going to dealerships at Stoepel you will not, very nic Was great from start to finish, no games,the deal I wanted is what I got, most car buyers dread going to dealerships at Stoepel you will not, very nice experience,and also the time after the sale when Andrea went over the features of my truck, More

I keep coming back In over 2 years and 2 trucks I still feel that this dealership goes the extra mile to take care of all my car needs. Andrea knows the answer to all In over 2 years and 2 trucks I still feel that this dealership goes the extra mile to take care of all my car needs. Andrea knows the answer to all my questions on the operation of my truck and maybe some day i will know how to program my radio. thanks More

Excellent Sales person and staff Our sales person showed us exactly what we wanted and was able to meet our timeframe. The process, all in all was a positive experience and will keep Our sales person showed us exactly what we wanted and was able to meet our timeframe. The process, all in all was a positive experience and will keep doing business with our local dealer Ken Stoeple Ford! More

Happy with our purchase Andrea pretty much met us at the door. We had been looking online and were interested in a Ford Explorer. She asked about the options and color we w Andrea pretty much met us at the door. We had been looking online and were interested in a Ford Explorer. She asked about the options and color we were interested in. She did not try to upsell us with options we had no interest in, just LISTENED to us. Although the dealership did not have the color we wanted, we went for a test drive. She was then able to locate a vehicle for us and was able to have the vehicle at the dealership in just 2 days! Although we loved our Ford Taurus and never had any problem with it, due to our current needs we feel certain the Explorer will suit us perfectly. Thank you, Andrea! More

Service department needs some help! I bought a new 2017 Escape (fully loaded / cash). It was recalled twice within a few weeks for two different problems. Service scheduled both time I bought a new 2017 Escape (fully loaded / cash). It was recalled twice within a few weeks for two different problems. Service scheduled both times with early morning appointments. First time was impressive and fixed within a few hours as described. Second time, I was advised they were very busy and, I offered to reschedule, was advised "no problem" be ready in a few hours. Around 5 pm I called and was advised someone would call me back in 15 minutes with a status report. No one called. I checked a few minutes after 6 pm and the receptionist advised the service department was closed but she would connect me with the sales manager. The sales manager, very apologetic, chased down the service advisor and he indicated they had not gotten around to fixing it but would get on it first thing the next day. The following afternoon I was called and told my car was ready and available. When I picked it up it was covered in bird droppings! I found this offensive since I took great pride in detailing my vehicles each week and placed it in the dealership's care in pristine condition. When the service advisor delivered the car I was astonished regarding the condition and asked, ".you guys could not even wash it.? He replied that they did not wash their Fords but only their Lincolns. "Seriously, it is covered in bird crap????". His response was, " Next time buy a Lincoln"! Talk about feeling inadequate about my purchase decision!! I own two new cars and replace one every year. I can assure you my next new car (up in November) will not be a Ford or a Lincoln. More

Ben is the best! My car buying experience was stress free from start to finish. Everyone at Ken Stoepel is so friendly and helpful. From the second I started working w My car buying experience was stress free from start to finish. Everyone at Ken Stoepel is so friendly and helpful. From the second I started working with salesman Ben Gardner, I knew that I trusted him completely and knew he truly wanted what was best for me and my family. I will never use anyone else for this process. Thank you Ben and Ken Stoepel, I am so happy with my Explorer!! More