Ken Stoepel Ford

Ford Escape Escape was accurately listed on their website. When I walked it I was greeted immediately. Everything was quick and no hassle. Didn't have to wait v Escape was accurately listed on their website. When I walked it I was greeted immediately. Everything was quick and no hassle. Didn't have to wait very long for someone to appraise by Honda and it was nice that they didn't pressure me to purchase that day after giving me the appraisal. More

Another great shopping experience! This is my 5th vehicle I've purchased from Alfred Hernandez at Ken Stoepel Ford. As always, he was super friendly, patient, and he made the whole proc This is my 5th vehicle I've purchased from Alfred Hernandez at Ken Stoepel Ford. As always, he was super friendly, patient, and he made the whole process as easy as can be. If anyone needs a vehicle, I highly recommend Alfred Hernandez and Ken Stoepel Ford. Thanks guys!! More

Excellent staff in each department from Sales to Service. This is our 5th vehicle purchased with Andrea and 7th with this dealership. Andrea made it an easy and fast transaction, as usual. Worked with Tommy T This is our 5th vehicle purchased with Andrea and 7th with this dealership. Andrea made it an easy and fast transaction, as usual. Worked with Tommy Terrell in Service any time vehicles needed to go in, and he has always been on top of everything with his excellent customer care and professionalism. Andrea O'Neal has always listened to our needs and guided us through our purchases with her honesty and integrity, making what can be a difficult process so much more pleasant and expedite to completion. She is a total professional, answers all my questions, friendly and always makes us feel she cares. I especially like working with her and highly recommend her. Will use Andrea and Ken Stoepel Ford again. More

Wonderful Dealership, Wonderful Staff! I have never been so happy with a car-buying experience. The staff were incredible and so respectful. I never felt pressured, and I never felt like th I have never been so happy with a car-buying experience. The staff were incredible and so respectful. I never felt pressured, and I never felt like the dealership just wanted to make another dollar with me. They listened to everything my fiance and I wanted and they most certainly went above and beyond in every aspect. We will most certainly be going back when we're ready for another car! More

Stranded while driving out west of Kerrville While driving out west in my 2016 Explorer it decided to stop north of Junction TX. After a wrecker brought me to the closest dealership I met Kevin While driving out west in my 2016 Explorer it decided to stop north of Junction TX. After a wrecker brought me to the closest dealership I met Kevin Ortiz "service manager." After speaking to him he went and discussed my issue with a mechanic Phillip. Immediately he new the issue and asked for it to be brought around. Basically while I walked over and had some lunch and walked back to the dealership I saw my vehicle driving through the parking lot. Approx. 2 to 2 1/2 hours after I had arrived there I was back on the to Louisiana. If you are faced with a similar situation please ask for this TEAM. Thanks again Kevin and Phillip. Jeff More

Transmission Service Bullitin for the TCM-Fantastic service I made an appointment to have the S.B. effected and due to living 90 miles away was provided a vehicle to conduct the many errands that we do when we I made an appointment to have the S.B. effected and due to living 90 miles away was provided a vehicle to conduct the many errands that we do when we get to the city. I know that the 'loaner' came out of Kevin's pocket. The TCM fix was not successful and we had to return a week later. Since the work to fix the problem required a longer time period, Kevin Ortiz did "back flips" to get us a car for the three days required. Our car was ready on time when we returned and both times Kevin helped us transfer our things. He was more than courteous and helpful--He was concerned that our car get repaired and that our other needs be met. I could not ask for any better service. More

Good service Always responsive to our questions. Great vehicles and the customer service is good. This is the 6th vehicle we have bought over the last 12 years Always responsive to our questions. Great vehicles and the customer service is good. This is the 6th vehicle we have bought over the last 12 years More

Please disregard earlier review.. Miscommunication problem.... Stoepel Ford has, as usual, taken care of any issues I might have had. They truly care about their customers and have fur Miscommunication problem.... Stoepel Ford has, as usual, taken care of any issues I might have had. They truly care about their customers and have further earned my continued trust and loyalty! More

July 4th weekend and got us back on the road in 2 hours! Hats off to Ken Stoepel Ford. My husband and I were pulling our 5th wheel to Kerrville and all of sudden the hose that goes to the turbo blew. It is Hats off to Ken Stoepel Ford. My husband and I were pulling our 5th wheel to Kerrville and all of sudden the hose that goes to the turbo blew. It is almost noon and a 4th of July holiday. I called Stoepel Ford in Kerrville, Texas and spoke to Tommy Terrell. He told us to park our RV and bring in our truck and he would took care of us. We were prepared to rent a car and stay a couple more days. As soon as we pulled into the service bay Tommy met us and within 5 minutes he had given our truck to Phillip to repair. When Tommy came to update us we told him we hadn’t eaten. He said, let me have our driver (Lou) take you to find something to eat. Within 15 minutes we were at a great place to eat. We ate and Lou picked us up and our truck was ready. Now how is that or service? Thank you Tommy, Philip and Lou. More