Ken Vance Honda

I had a delightful experience. From the door being opened for me to an hour long q&a session. I visited to continue my car research, one can only learn so much online. My questions From the door being opened for me to an hour long q&a session. I visited to continue my car research, one can only learn so much online. My questions were answered honestly. More important, I did not suffer from qualifying questions or pressure tactics. My representative and I set a 'next-step' agenda (I want to text drive 3 vehicles). Yes, I said 'my representative.' I feel I have a person who will help me through the sales process. While time will tell, this review is to recognize professionalism. More

If I could put 0 stars, I would. I had a horrible experience and will never return! HORRIBLE PLACE! I had a horrible experience and will never return! HORRIBLE PLACE! More

Long time customer. Tied to schedule oil change. They now use a call service. It was a nightmare. When I call I prefer to speak with Jessie in service, not a call center that did not even know Ken Vance has use a call service. It was a nightmare. When I call I prefer to speak with Jessie in service, not a call center that did not even know Ken Vance has 2 buildings. Will no longer use them for service. More

Excellent Experience ! Very helpful ! No Hassle , they are not pushy at all. My kind of place. Very professional , very knowledge about all of their vechiles. I would recommend this to al No Hassle , they are not pushy at all. My kind of place. Very professional , very knowledge about all of their vechiles. I would recommend this to all, especially my family and friends. A plus to our purchase was , a free lifetime car washes. Love it. More

Nobody Home I called to have my new Ridgeline serviced. After navigating through the first set of phone trees, I got a human who then transferred me to Honda Ser I called to have my new Ridgeline serviced. After navigating through the first set of phone trees, I got a human who then transferred me to Honda Service. After waiting for the phone to be answered, I hung up after ring 15. Doesn't fill me with confidence, and I will be going elsewhere for service. More

Recall Regret I just wanted to tell people getting a recall for the air bag shrapnel that I went in to the Eau Claire WI Honda dealership with cruise control and a I just wanted to tell people getting a recall for the air bag shrapnel that I went in to the Eau Claire WI Honda dealership with cruise control and a horn that worked and as soon as I left the dealership they didn't work. I rescheduled an appointment with them for the following week about the problem, and they just took it apart, and said it was on it's way out. My husband knew what had happened for he works on all our vehicles. He told them that they pulled to hard without applying pressure to the clock spring. Well then after I left the next day my car wouldn't start. My husband said they didn't put the battery on right. So my husband fixed that. He started to fix the clock spring and they put so much thread locking fluid that the screw was striped and he has to drill it out. They knew that he was going to fix it why would they put this on at all. I'm now driving our back up car because I received bad service, for a recall item. I wish they would had just put in the part at my cost since they already had it torn apart, but instead they had bad customer service, and left me with a problem to fix. More

Excellent Service I live in St. Paul, MN, and of the numerous Honda dealerships in the Twin Cities, I'd rather drive to Eau Claire, WI to buy a vehicle through trustwor I live in St. Paul, MN, and of the numerous Honda dealerships in the Twin Cities, I'd rather drive to Eau Claire, WI to buy a vehicle through trustworthy salesman, Dan McCargor, who was referred to me by my sister-in-law. My family has purchased 3 vehicles from him so far, and expect to buy another sometime soon. He doesn't pressure-sell to you, and makes sure that you're well taken care of whether you're buying a new or used vehicle. More