Kendall Auto Mall

I purchase a vehicle from Edmark in 2004 as well as the extended warranty that was 100% refundable if the warranty was never used in 6 years or 75,000 miles. I never used it and was way under 75,000 miles extended warranty that was 100% refundable if the warranty was never used in 6 years or 75,000 miles. I never used it and was way under 75,000 miles, only to find that the finance manager who did my paper work and sold me on the extended warranty because of the money back gaurantee did not give me the papers to sign for my refund. I'm told this is my fault for not having the papers and tough luck. A company is only as good as their word and so not only are they losing my trust, but all the service/maintence on my families vehicles. What ever happened to the customer is always right, standing by your product, or admitting when your wrong. More

I bought a truck from Edmark three years ago. At the time the price on the vehicle was great with their one price policy. I had a renewed faith in auto sales. However, I spent the last couple of weeke time the price on the vehicle was great with their one price policy. I had a renewed faith in auto sales. However, I spent the last couple of weekends working with Ben on a truck deal. With GMC just releasing the 2500HD, I could understand why the "Our prices are posted in every vehicle!" policy wasn't standing up. However this past weekend, I noticed that they were still not posted and having my brother get a quote on the same truck, I noticed that their prices fluctuate on how well you sell your interest in the vehicle. I also noticed that the sales tactics of old have returned with the high-pressure scripted BS that usually leaves one excited about their purchase but sickened by dealing with so called professionals who would sell out their own mothers for an extra $250.00 in profit. The biggest problem is that I don't blame the salesmen who are busting their humps to make a living but rather the general mangement of the business for allowing such activity to take place. One final note; the turnover at Edmark is tremendous. Either the salemen overshoot the standards of poor business ethics or the work release programs that they are on prohibit doing a lot of the same things that put them in prison to begin with. I find that the best type of people to manage car sales at Edmark are typically found in large urban areas distributing crack to babies. More