When I first went to Kendal 3 years ago, felt very welcome, offered coffee, water etc. Wrote them a great review, service department was great, wrote them a good review as well. Fast forward to present, things have changed. Went in looking for a truck, waited 15-20 minutes out in the lot, nobody showed. finally went in to the show room, got transferred from one person to another, never been transferred in person. First guy was a salesman and wanted to help someone else.
I found three trucks I was interested in from their website, I asked Andrew about them, he said he didn't know where they were at. These three didn't have a price listed on their website. I find it suspicious that they had these bait trucks on the website, but when you go in, they somehow don't exist so they bait your interest in a different vehicle.
Needless to say I was greatly disappointed and ended up going to a different dealer and got a great truck at a great price. It was 34 miles to the west, but they were great to work with. And the salesman, Andrew, never gave me his business card, or offered anything to drink either.