Kendall Dodge Chrysler Jeep Ram

Matthew was great, he made the process of buying a car, easier to understand. He listened to what I had to say and worked with me to ensure I got what I needed. easier to understand. He listened to what I had to say and worked with me to ensure I got what I needed. More

Paola is very polite respectful, she did her job very well. The service was excellent, no regret to go there. But you have to add the car wash for free. well. The service was excellent, no regret to go there. But you have to add the car wash for free. More

I was very impressed with the high level of professionalism and customer service provided by Assistant Service Manager Jorge Del Pino. Based on my interaction with Mr. Del Pino, I consider him professionalism and customer service provided by Assistant Service Manager Jorge Del Pino. Based on my interaction with Mr. Del Pino, I consider him to be an exemplary service advisor with an outstanding work ethic. I thank him for all his assistance and commend the dealership for hiring someone who is so dedicated to his chosen profession. More

Great sales service from Joey, he is energetic, accommodating and knowledgeable. More to that we found everyone was on point, polite. It was a very good experience. accommodating and knowledgeable. More to that we found everyone was on point, polite. It was a very good experience. More

Although the wait for a little longer than expected, they kept me up to date on status and the work being done The customer service rep who assisted me was professional and courteous kept me up to date on status and the work being done The customer service rep who assisted me was professional and courteous More

Mr. Del Pino was very professional, he explained every detailed about what my car needed, service was fast, reliable and like always they offered the shuttle to dropped and picked me. detailed about what my car needed, service was fast, reliable and like always they offered the shuttle to dropped and picked me. More

Paula was great. She is was thorough and walked me through all the steps. I will continue to use Paula as my service advisor in the future. through all the steps. I will continue to use Paula as my service advisor in the future. More

Carlos was very helpful in expediting my service, and keeping up with the progress. He was able to get me perks when needed. Thank you keeping up with the progress. He was able to get me perks when needed. Thank you More

Great experience, excellent service. Staff very friendly and nice. The seller was polite and helpful. I will recommended this dealer with my friends and family. and nice. The seller was polite and helpful. I will recommended this dealer with my friends and family. More

The salesperson was friendly, however, the sales tactics, in my opinion, were unethical. It was not clear what the actual price of the car was because of the several "add-ons" such as the "paint protection" in my opinion, were unethical. It was not clear what the actual price of the car was because of the several "add-ons" such as the "paint protection" and "vehicle location" device. It was not also clear what was the actual dealer fee that was been charged during the price negotiation stage. During the financing stage of the sale, it was much worse. It was hard to tell what was the actual sales price of the vehicle when compared to the agreed upon sales price with the salesperson. The monthly cost of the additional services that were offered were misrepresented. At one point in the transaction the finance person, Jesus Lopez, indicated that the actual monthly cost of the extended warranty, gap insurance and one additional product was only $25.00 dollars per month on a 60 month term when in fact was close to $100.00. I highly recommend to ask for a print out of each financing scenario that it is been presented and compare them side by side to be able to assess the actual sales price of the vehicle and amount to finance. I had not experience this type of sales tactics in a long time. I thought the industry had significantly improved over the years. The whole experience felt extremely dishonest. This whole experience was made much worse by the fact that the whole transaction was done in front of 18 year old daughter for whom I was buying the car. More