Kendall Dodge Chrysler Jeep Ram - Service Center

Poor Poor product quality and terrible customer service. They treat customers as if they're doing them a favor. My personal experience with this company was terrible. I even sold my newly purchased Jeep at They treat customers as if they're doing them a favor. My personal experience with this company was terrible. I even sold my newly purchased Jeep at CarMax. I'm losing money, but I gain peace of mind. More

Great experience, treated very well' The service was also done in a timely manner and definitely would come again. done in a timely manner and definitely would come again. More

Hugo is an excellent employee who provides amazing work. He is a great asset to your company. He is a great asset to your company. More

Bad service ! !!!! and no explanation of the rules , when is time to pick up the vehicle…surprise is more than you think, and they charge more when you pay with the !!!! and no explanation of the rules , when is time to pick up the vehicle…surprise is more than you think, and they charge more when you pay with the credit card, what a ripoff 👎👎👎 More

Very good So far it was a good experience, although I had bad news about the delay in solving the truck problem. bad news about the delay in solving the truck problem. More

Had to take the car in for issue with 4WD light, and then had a full check. Took more than a week, but George Ruiz kept me up to date at every step of the process. had a full check. Took more than a week, but George Ruiz kept me up to date at every step of the process. More

Good thus far no complaints with the vehicle after service Great customer service from Fidel? service Great customer service from Fidel? More

Felipe provided excellent service and wss very efficient. My car had motor mounts replaced within a week and.the dealer provided a rental. Perfect service. My car had motor mounts replaced within a week and.the dealer provided a rental. Perfect service. More

I dropped off my vehicle for service on March 16, nearly a month later the vehicle is still sitting there. It has been the worst experience I've had with a service department I've had. I've owned Dodge vehi a month later the vehicle is still sitting there. It has been the worst experience I've had with a service department I've had. I've owned Dodge vehicles for nearly 20 years. It took 8 days for my vehicle to be even looked at for diagnostics. My vehicle has a Lifetime Premium Mopar protection plan. I have escalated the issue to Mopar customer service to be told that they also can't get a hold of the service advisor, Fidel Martinez or that they are still waiting for authorization. Yesterday I received a text from my advisor with an update on my vehicle after no update for 10 days stating that they were still waiting on authorization. I asked for the manager to call me. After no response from the advisor, I called the dealer after the vehicle had been sitting for more than 4 weeks to speak with a service manager, Miguel, I was transferred to my advisor instead. I once again asked for the service manager and he ignored my request to get a service manager on the phone. He went on to say that they had submitted for warranty authorization 4 times and were still waiting. The only reason you would need to submit 4 times is if you are submitting an incomplete request that is missing information. Since Fidel had failed to communicate what was the diagnosis of the check engine light, I inquired about it and he stated that since I didn't authorize a $2,600 Diagnostic fee that they couldn't address the issue. At the time of drop off, he had started that it was showing an error tied to a coolant issue. So they are simply ignoring the entire reason I took the vehicle in four weeks ago and ignoring the fact that I paid nearly $4k in warranty to cover this exact kind of issue. I once again requested to speak with the service manager and Fidel advised he would call back when he had time. The day came and went and still no call back. Do not waste your time bringing your car to this dealership, they treat you like you are an inconvenience. More

You guys did what you needed to with the least amount of inconvenience... thank you! inconvenience... thank you! More