Kendall Dodge Chrysler Jeep Ram - Service Center

This dealerships service department has a long standing reputation for NOT taking care of their customers. And they did exactly that to me. What they do when you ask to see your service writer or manager i reputation for NOT taking care of their customers. And they did exactly that to me. What they do when you ask to see your service writer or manager is, they tell you “ oh okay I will go get him for you”. Then they disappear for 30 minutes or so feeling that you will give up. I did not. My service writer finally appeared at his desk and acted as if he had never heard of me. He then plugged my truck onto the computer and told me what the problem was. All the time saying”But I’m not the expert so we really! won’t know until the technician plugs it in 6-8 business days!!!! This all so that I would get stuck paying for a rental vehicle for the 3 WEEKS that it took for them to come to the conclusion that no, it wasn’t that, it was this problem that had nothing to do with what I was told. So instead of being 6-8 business days it was 11 and every time I went to the dealership, my service writer was off that day and 2 days later when my vehicle was ready. As of the day after I got my vehicle back, I have a message on my screen that says”Does not support this device”. I have no idea. I’ve been in the vehicle with my phone, which it does support, and without my phone and I get the same message and as soon as I hit the X or OK button it comes back on. It is relentless. Next my washer pump now mysteriously doesn’t work. I can’t stand the thought of having to bring my vehicle back there but I don’t think I have a choice. More

Jose Madragon was so attentive and helpful while trying to get an oil change, brake fluid and auxiliary battery change! I will totally come back again just because of his outstanding service! to get an oil change, brake fluid and auxiliary battery change! I will totally come back again just because of his outstanding service! More

Me atendieron con mucha profesionalidad siempre con la mejor actitud siempre tienen solución ante cualquier oroblema mejor actitud siempre tienen solución ante cualquier oroblema More

Good service Excellent service My car was in time The personal was amazing I recommended to my friends personal was amazing I recommended to my friends More

Me trataron muy bien siempre un trato excelente lo recomiendo juan es como un amigo recomiendo juan es como un amigo More

The repair took 3 weeks with very little updates and the final invoice was incorrectly added up and about $450.00 over the estimated price. final invoice was incorrectly added up and about $450.00 over the estimated price. More

I had an excellent experience at the dealer. Johnathan was very informative and the process of my repairs and made sure I had a means of transportation to get home. Johnathan followed up with me Johnathan was very informative and the process of my repairs and made sure I had a means of transportation to get home. Johnathan followed up with me throughout the week to give me an update and immediately called me when the repairs were done. Johnathan also made sure everything was covered by the warranty. Highly recommend you go see Johnathan at Kendall Dodge service More

Had the best experience at Kendall Dodge. Johnathan in the service department was very informative and helpful. He explained everything to me and made sure I had a loaner to get home. Johnath Johnathan in the service department was very informative and helpful. He explained everything to me and made sure I had a loaner to get home. Johnathan followed up with me to let me know how the repairs were going. He also made sure everything was covered under the warranty. I highly recommend you go see Johnathan at Kendal Dodge if you need service. More

Could never get in touch with George, very very expensive labor, not even a doctor makes that much per hour, took almost three weeks to have my car fixed. labor, not even a doctor makes that much per hour, took almost three weeks to have my car fixed. More

Luis Garcia service representative was great. All work was done. Mechanical issues found during inspection was fixed. Everything was explained to me All work was done. Mechanical issues found during inspection was fixed. Everything was explained to me More