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Kendall Dodge Chrysler Jeep Ram - Service Center
Miami, FL
3,520 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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3,520 Reviews of Kendall Dodge Chrysler Jeep Ram - Service Center
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September 19, 2024
They have fraudulent billed work that was never done and lied about my vehicle needing this. I only took My jeep for oil change and rotation of tires. I picked up the car the same date and was told that lied about my vehicle needing this. I only took My jeep for oil change and rotation of tires. I picked up the car the same date and was told that I could not get a receipt because your computers were down and that they will email it to me . After so many days and phone calls, finally I received the invoice and after reviewing it I found that the date of pick up was changed to a week later and they added miles I’m guessing to justified the fraudulent repairs that was added. The service advisor Jonathon Prieto, together with the mechanic billed AC condenser air conditioning unit and both batteries etc , it was reported to the general manager Carlos Rodriguez . We are still waiting for him to correct my invoice and carfax history to be removed from record. Manager Carlos Rodriguez Informed that Jonathan Prieto will be suspended as a result of stealing from dealership. As of today I am still waiting for the Invoice to be corrected and carfax history and also the service advisor still working and not suspended as I was told . More
by astridescalona
Verified CustomerEmployees Worked With
Jonathan Prieto
September 19, 2024
I waited close to two months in order to get an appointment. Once my vehicle was ready, I waited an hour for the porter to bring me a car that was full of mud, both on the outside and inside. Norma appointment. Once my vehicle was ready, I waited an hour for the porter to bring me a car that was full of mud, both on the outside and inside. Normally there’s a paper placed to protect the floor mat, but not this time. I will say that the service advisor offered to have it detailed but I had already been waiting more than an hour just to pick up my car. More
by Lgarcia
Employees Worked With
Jonathan
September 18, 2024
Lack of communication, and not being on top of things. We would be told we’d get a call back on the status of our car, and unfortunately that wasn’t the case in many occasions, and when we did, we would We would be told we’d get a call back on the status of our car, and unfortunately that wasn’t the case in many occasions, and when we did, we would get the runaround . We were pretty disappointed to say the least… Hopefully it’ll change for the better 🤷🏻♀️ More
by jam
Employees Worked With
September 18, 2024
Fast, easy, and very good customer service. The people there were very helpful and took care of me. The people there were very helpful and took care of me. More
by ADMIN50
Employees Worked With
September 18, 2024
I was very happy with this dealer. I was very well informed, very well treated I was very well informed, very well treated More
by MARYBENITEZCORO
September 17, 2024
Overall terrible experience. We were lied to about when the car would be ready. No one ever called me. I had to call the dealership every time they said the car would be ready o We were lied to about when the car would be ready. No one ever called me. I had to call the dealership every time they said the car would be ready only to be told they needed more time. This happened three times. I had a terrible experience previously and thought.Maybe it had changed, not the dealership, but it has not. I will make sure everyone knows not to bring their vehicle there. More
by otticarp
Employees Worked With
September 17, 2024
Paula was amazing, nice with great customer service skills. She was able to answer all my questions promptly. skills. She was able to answer all my questions promptly. More
by red.soler68
Employees Worked With
September 17, 2024
Paula excellent as usual as well as rental department with Yuneysi, and the receiving the car services. with Yuneysi, and the receiving the car services. More
by bucefaloalejandro
Employees Worked With
