Kendall Ford of Bozeman

EASY PURCHASE This is the second vehicle I have purchased from Bozeman Ford and both experiences were great. I was treated as a person not just a sale. Would rec This is the second vehicle I have purchased from Bozeman Ford and both experiences were great. I was treated as a person not just a sale. Would recommend you contact Gary Berg if you are interested in making a purchase. More

great service, friendly and helpful people I went there with my RV, without an appointment on a Thursday afternoon at 16:30 with 2 problems and without knowing what was wrong, they took the tim I went there with my RV, without an appointment on a Thursday afternoon at 16:30 with 2 problems and without knowing what was wrong, they took the time and effort to make one of the technicians available and they fixed both problems same day. Awesome service! More

No presssure sale. Quite easy to work with. No pressure to buy. Great contact. Kept the promises that were made. Everyone was very friendly towards my wife and me. Quite easy to work with. No pressure to buy. Great contact. Kept the promises that were made. Everyone was very friendly towards my wife and me. More

Well, I was desperate! I had 2 leased vehicles, but only for a few months with barely 1,000 miles on each. We had a family emergency that required that a trade for a vehicle I had 2 leased vehicles, but only for a few months with barely 1,000 miles on each. We had a family emergency that required that a trade for a vehicle that could pull a small trailer. After many visits, much conversation, and involving the General Manager, we were finally able to get the needed vehicle. Unfortunately, we ended up with monthly payments that were MORE than 2 previous payments combined. I understand that I was upside down on the lease end, but even with $5,000 down, you think you'd pay less, especially on a $32,000 (msrp) Escape! But desperation had it's day and we did get down the road. Sales person was personable, but let the manager work the sale. More

Average Service wasn't the best, but okay. I thought that maybe since it was Ford it would have been better than JiffyLube, but not really. I had an issue but Service wasn't the best, but okay. I thought that maybe since it was Ford it would have been better than JiffyLube, but not really. I had an issue but it seems to have resolved itself, somehow. More

puchase used vehicle My daughter purchased a used vehicle from Bozeman Ford Dec. 2014. Our sales associates were Brenda Solberg and Mark Mckernan. I was several thousa My daughter purchased a used vehicle from Bozeman Ford Dec. 2014. Our sales associates were Brenda Solberg and Mark Mckernan. I was several thousand miles away and was unable to deal face to face with the dealership. Both these associates, treated our young adult like there own. They really cared about making sure that she was going to be safe and happy with the new purchase. This was a huge load taken off by shoulders. Everything work out better than I could ever expect. It was a pleasure talking and dealing with these two professional and caring Montanans. A very happy Mom and Dad. More

Poor Customer Service We contacted Bozeman Ford on our way back from vacation in regards to E~350 Passenger Van to better accommodate our family and also spoke with the cam We contacted Bozeman Ford on our way back from vacation in regards to E~350 Passenger Van to better accommodate our family and also spoke with the camper division, as we were interested in purchasing a camper. We notified the sales associate that we would stop in the following morning, as my husband would be leaving for his job. When we arrived two associates were sitting at a desk with there feet on the desk chatting and a lil' dog sitting on the desk ( later found out dog's name was Molly) There were Three associates standing at another information type desk chatting, after waiting 20 minutes said excuse us, they looked....No reply! Then a camper associate came in about 10 minutes later and asked if we had been helped. He then directed us to another guy who was sitting at his desk just eating! He acted uninterested in helping us......after over an hour of waiting......we walked around camper lot with another associate, while they tried to figure out getting the van, the camper associate talked about another employees teen sneeking out of the house, being kicked out of MOTEL6 with his sons, and drinking beer (Extremely inappropriate in our opinion) Went back NO PROGRESS, associate was very arrogant and rude.......stated he would contact us later with info and price, yet to hear from them!! Went to another dealership and have decided to purchase a NISSAN!! Bozeman Ford's LOSS!!! ( and we get Ford friends and family discount) More

Happy Customer! I'll be honest, in the past I had service experiences at this dealership that were less than spectacular. Call me persistent though, or just stubborn I'll be honest, in the past I had service experiences at this dealership that were less than spectacular. Call me persistent though, or just stubborn, I kept coming back and kept raising my concerns with folks and I'm pleased to say they've been heard and addressed. Kudos to Lynn Rogers and her service staff -- I had both our 2012 Ford F-250 and our 2005 Mustang GT serviced in the last two weeks and the service was top-notch. I was able to get in and out efficiently and staff was super friendly, professional, and attentive to my concerns. Thanks Bozeman Ford for making this die-hard Ford customer happy! More

beware of the service took my escape in for repairs and a safety recall issue. i am not from bozeman, my child was operating the car at the time. i was not there to visuall took my escape in for repairs and a safety recall issue. i am not from bozeman, my child was operating the car at the time. i was not there to visually inspect the car when it was finished, one week and 1000 dollars later??? after i got the car home, idaho, i found broken hoses, a throttle cable not attatched propery, and the large engine cover missing??? bozeman ford denies any responcibility and i have no recourse. be careful if you choose this facility. More

We had an APPOINTMENT on 8/16 for the replacement of a seat clip that had failed in the back seat of our F-150 truck. We said we could leave the truck for 1 week and pick up the following Friday 8/23. Ken seat clip that had failed in the back seat of our F-150 truck. We said we could leave the truck for 1 week and pick up the following Friday 8/23. Ken Long said, "it shouldnt be more than a few days to fix. No problem." We called the day before we were supposed to pick up the truck (Thursday 8/22) to verify it would be ready. Ken stated, 'the part hadnt arrive but should be in today so just swing by after lunch to give us time to install it." We arrived at 3:30pm to pick it up and a different tech said, "Your truck isnt ready. We couldnt get to it because we had to fix our bosses car so we had to do his 1st." We were fairly upset since we drove 40 miles to pick up the truck and wasted a trip. The tech said it would be done Monday by lunch for sure, just call before you drive all the way to the dealership. Call Monday 8/23 at 9:00am to tell Ken we would be in after lunch. He checked on the status and said THE PART HADNT EVEN ARRIVED! He said, "it was ordered the previous Thursday but should arrive today." So in other words, the day I originally called to check that it would be ready as promised on the 23rd, they hadnt even ordered the part. SIX DAYS AFTER THE APPOINTMENT. IT SAT THERE FOR A WEEK WITHOUT ANYONE LOOKING AT IT. 8 days after we dropped it off for our "appointment" we absolutely had to use the truck so we picked it up Monday the 23rd not fixed. I called everyday to check on the part that never showed up. No one from Bozeman Ford ever initiated the call to let us know what was going on with our service issue. Finally the part arrive (the part is a tiny plastic lever clip by the way) September 6. We made ANOTHER "appointment" for a same day install. Ken said, it shouldnt take long. Maybe 30 mins to an hour at the most to pop this clip in." We dropped it off and ran an errand while we waited. We picked the truck up 1 hour later only to find a bill for 3.5 HOURS LABOR????? When we balked at this Ken immediately took the service invoice to "the back." He returned with the bill knocked in half. The fact that they could even do that so quickly shows they were inflating the charges to begin with! Not to mention the cheapy paper mat they put in the car so they dont "dirty" it? They charged us $9.50 for that! What?? We spent $40,000 on this truck from your dealership and you nickle and dime us for a paper service mat? Classy move Bozeman Ford. It took them 23 days to fix a plastic seat clip? It cost us of over 80 miles of driving back and forth for all these "appointments" that werent appointments at all. They didnt even look at the truck until I called to see if it was ready the day before they promised it would be. We missed 2 days of work (my wife and I both) running back and forth to the dealership only to be turned around or out and out lied to. Then we pick it up FINALLY and they charged us 3.5 hours of labor when we only dropped it off 60 mins beforehand? We expressed our outrage and anger. Ken said he would have a Customer Service person - Jan - call us the following Monday or Tuesday. That was 2 weeks ago. Needless to say we never heard from Jan. Even though this dealership is the only Ford dealership in our town, and even though we bought this truck NEW from them. We will gladly drive 90 miles to the dealership over the mountain pass just to avoid dealing with not only gross incompetence, but actual fraud. They certainly lost our future sales and service business and we are making sure everyone we know understands what incredibly poor service we received. Just because someone is the only game in town doesnt give them license to rip off their customers. You could get better service and a higher quality experience from anyone else other than Bozeman Ford. More