Kendall Ford of Marysville

These guys provided THE WORST follow up and customer service of anybody I have dealt with in my 64 years. I left over 40 emails and phone messages for them and only got 2 calls back from them. The fir service of anybody I have dealt with in my 64 years. I left over 40 emails and phone messages for them and only got 2 calls back from them. The first vehicle I bought (2010 F150) was probably in a flood or at least submerged at some point. When I brought this to their attention, they quickly asked me if I wanted to trade the vehicle. It took them almost 3 months to find a replacement. When I showed hard evidence of the problems with the truck to the owner (Victor Fernandez), he stated in front of Xavier that he wanted to get rid of the truck ASAP. Guess what?....2 days later the same truck showed up on their web site listed fro $31,952....stock #P7581A. I will never do business with these guys again....talk about slimy, used car people.....these guys fit the bill. I am now referred to as a "HEATED CUSTOMER" in their IM memos. I'm not "heated", I'm very imformed, very organized and have records of all communications. I even have pictures of the air box coated with oil, mud and grease AND the actual gravel I removed from the air box. By the way, I showed this information to Xavier AND Victor. I paid cash for the F150, I was never rude and only displayed a mature attitude with them. They must not like dealing with people like me and would rather deal with unprepared customers whom they can dizzle or bully with their sales methods. YOU ARE TAKING A HUGE CHANCE DEALING WITH THIS DEALERHIP ON USED VEHICLES. More

I found the listing on the internet an had a great experiance , Phally had everything ready when i got there I got a great deal an had a great experiance . experiance , Phally had everything ready when i got there I got a great deal an had a great experiance . More

HORRIBLE!!! We bought a used truck 10 days ago and 10 miles down the road it wouldn't stay in Overdrive!! We called the next day over and over to talk to anyone in management (the dealer had closed by th miles down the road it wouldn't stay in Overdrive!! We called the next day over and over to talk to anyone in management (the dealer had closed by the time we noticed a problem when we picked it up) and finally that evening got a response and they wouldn't undo the deal! Claimed the already transferred the title to us (REALLY?? 10 days later we have expired tabs and no registration still!!) They offered a lower shop rate to replace our transmission, but after the multiple lies we caught them in, did we trust them with our new junk truck 50 miles from home?? Absolutely would not work with us on the nightmare vehicle they got us into. Not only transmission, but water on floorboards when rains, among many other little things they did not disclose there being a problem with... More

I came to Marysville Ford through the internet where I I came to Marysville Ford through the internet where I met my sale consultant, Phally Keo. She was great and was able to answer all my questions and I came to Marysville Ford through the internet where I met my sale consultant, Phally Keo. She was great and was able to answer all my questions and set up a time that I could come in and drive a Ford F150. When I got to the dealership Phally made it very easy to do business. Not only did I get the truck I wanted, Phally made this the best experience I ever had buying a car. Once again thanks to Phally and the staff at Marysville Ford, I will do all my future purchases with Phally and Marysville Ford. More

I had 3 vehicles serviced this week. I very much appreciate the customer service provided by Shannon and the entire service department. I highly recommend the service department. appreciate the customer service provided by Shannon and the entire service department. I highly recommend the service department. More

My mother and I went looking there this last weekend. She is looking to buy a 2011 2012 Ford fiesta. We just wanted to take a look around by ourselves first and if we had any questions we would ask. So that is looking to buy a 2011 2012 Ford fiesta. We just wanted to take a look around by ourselves first and if we had any questions we would ask. So that is exactly what we informed the sales person who approached us as soon as we pulled up. He said ok and we went looking around the lot. 3/4 of the way through the lot the manager approached us. I informed him of our decision to look around on our own and that we would ask them if we had any questions. He told us in no uncertain terms that we were not allowed to walk around unescorted on his lot and if that was what we wanted maybe we should leave. So leave we did. How unfortunate because my mother will be buying from a lot in Everett now. More

Tried to buy a car with the internet sales team. I live in another state and they had a hard to find car. I gave them my credit card to put a $500 deposit hold on the vehicle. They took my info and assured in another state and they had a hard to find car. I gave them my credit card to put a $500 deposit hold on the vehicle. They took my info and assured me that the car is no longer on the market. This was a flat out lie. The car was sold to someone else while my financing was still pending. More