Kendall Ford of Wasilla

KENDALL FORD IS MY CHOICE, BECAUSE THEY ARE PROFESSIONALS, GREAT CUSTOMER SERVICE (THANKS TO MARK SCHMIDT), EXCELLENT WORK IN A TIMELY MANNER. I RECOMMEND IT TO MY FRIENDS AND RELATIVES, REGA PROFESSIONALS, GREAT CUSTOMER SERVICE (THANKS TO MARK SCHMIDT), EXCELLENT WORK IN A TIMELY MANNER. I RECOMMEND IT TO MY FRIENDS AND RELATIVES, REGARDLESS OF THE CAR THEY OWN. THANK YOU FOR GREAT JOB!!!!!!! More

I have always had good customer service from Brad and Carole. The rating above is directed at them and the actual service I received. My only complaint is generalized. Sometimes when calling in I don't Carole. The rating above is directed at them and the actual service I received. My only complaint is generalized. Sometimes when calling in I don't always get a person. I have to call several times. This time for service (Jan 14), I was not greeted when I checked in. I stood around waiting while watching three men, assuming service managers, were having a casual chat. Finally one of them noticed me and said someone will be with me in a moment. Once Brad finished with his other customer, he checked in with me right away and made sure all my needs were taken care of. Carole went out of her way to make sure we had a pick up shuttle. She is always friendly and looks out to make sure all the paper work is in order. More

I have had all my service performed every 5,000 miles at Kendall, since original purchase in 2004. Today's visit was outstanding - in and out in less than 90 minutes for a 65,000 mile full service plus a co Kendall, since original purchase in 2004. Today's visit was outstanding - in and out in less than 90 minutes for a 65,000 mile full service plus a couple of extras (bulbs & wipers). Have always enjoyed the excellent service work and customer service. We have purchased 4 vehicles at this dealer since 1997 and have always had our routine servicing done there, with no problems. More

I want to start off by stating that my salesman Cade went above and beyond to provide a level of personal attention and customer service that ultimately led to my purchase of a used Ford pickup. I had severa above and beyond to provide a level of personal attention and customer service that ultimately led to my purchase of a used Ford pickup. I had several repair and service related issues that took over a month to finaly get resolve. However in the end the management and staff at Kendall Ford put customer satisfaction ahead of their bottom line. More

Dave Kane was an exceptional salesman and made this the best car buying experience in my 40 years of purchasing vehicles. Very knowledgeable, professional and prompt in dealing with customer requests. His best car buying experience in my 40 years of purchasing vehicles. Very knowledgeable, professional and prompt in dealing with customer requests. His customer service skills and business acumen are top notch and the Ford Sales Team should reward him for how he works with customers . He's the best ! More

I purchased a new F-150 from Erik Paul at Kendall Ford, and it was by far the best car buying experience I've ever had! Erik was a pleasure to work with and is the most knowledgeable, professional, and hon and it was by far the best car buying experience I've ever had! Erik was a pleasure to work with and is the most knowledgeable, professional, and honest car salesman I've ever done business with. I knew pretty much what I wanted, and Erik was excellent about explaining what was in stock vs. in transit, and finding me a truck that met my requirements. There was almost no haggling -- Erik offered me a competitive price from the start, more so than any other dealership of all brands in Anchorage. The 40 mile drive from Anchorage to Wasilla was completely worth it. The appraisal of my trade-in was fair, and overall the experience at the dealership was just as pleasant as it was over the phone. Due to my work schedule, I wasn't able to make it out to Wasilla until late evening, and Erik and his crew stayed after hours to complete the sale. I was amazed and surprised at the attention to detail of Erik specifically -- the truck was freshly detailed before I even arrived, and Erik helped me make sure I had all of my belongings from my old car, even washing and transferring my custom license plate frame to the new truck, which I surely would have forgotten. Being an active duty military officer, it's refreshing to see such a hardworking, professional, and honest individual like Erik in this line of business. I expected this car buying experience to be long and painful, and it's clear now that the only mistake that I made was not calling Kendall Ford from the start and wasting time at other dealerships first. I will without a doubt share this hidden gem with all of my friends, and if you're looking for a new car or truck I highly recommend that you check out Wasilla Ford and ask for Erik Paul. More

I recently purchased a new used truck from Kendall Ford. My car had recently died, and I needed a vehicle to replace it. I had just finished visiting smaller used car dealerships, and didn’t expect success My car had recently died, and I needed a vehicle to replace it. I had just finished visiting smaller used car dealerships, and didn’t expect success at a larger one, but figured I’d give it a try. Bill Hedge greeted me, I explained to him what I was looking for and my price range, Bill drove me around the lot in a heated vehicle, a nice gesture, as it was very cold out. Bill showed me some really good options, ending on the truck which he suggested was likely the best truck for me. He was right; it was pretty close to exactly what I was looking for, and it was a great price considering how nice the vehicle was. Bill helped me to do the paperwork, to secure the best loan possible, and to make my experience pleasant. The evening after purchasing the truck, I was testing it out and found out that there was a small problem with the four wheel drive. Based on my previous experience with car dealerships, I was prepared for a huge fight, expecting them to be tremendously unhelpful. I was wrong. The next day, I explained what was happening. Bill immediately pulled the truck into the garage, had it looked at, explained to me what was wrong, and offered to fix the four wheel drive issue free of cost to me. The part was ordered, and should be in soon for replacement. My experience thus far with Kendall has far surpassed any experience with other car dealerships. I would recommend Kendall, and I would also like to thank Bill for being helpful to me. I’m very proud of my new used truck. It is very nice. I live in Anchorage, so it is quite a trip out to Wasilla, but to me, it was worth it. More

We were looking to buy a new truck. We have purchased several new and used vehicles from Kendall Ford in the past and we were always treated very well. We found a Ford F150 XLT Crewcab that the wife fell several new and used vehicles from Kendall Ford in the past and we were always treated very well. We found a Ford F150 XLT Crewcab that the wife fell in love with. ( A happy wife is a happy life), but honestly I really liked the truck too. We were able to negotiate a very good price on the truck and we left the dealership very happy buyers Our Sales rep, Doc Kane went to bat for us several times during negotiations. Doc is A Plus in our book. More

I recently ordered and received my 2012 Mustang GT/CS I recently ordered and received my 2012 Mustang GT/CS from Kendall Ford of Wasilla. The complete process was exceptional from ordering the car, rec I recently ordered and received my 2012 Mustang GT/CS from Kendall Ford of Wasilla. The complete process was exceptional from ordering the car, receiving updates as the car was built, receiving updates as the vehicle made it's way to Alaska, and finally upon receiving the car and closing out the business deal. I recommend Kendall Ford of Wasilla and above all, I highly recommend Doc Kane for his professionalism and high level of integrity! More

I gave Kendall Ford of wasilla a bad review because of a pompous salesman. He has no customer relations skills at all. He is the reason for car salesman stereotypes. He had no knowledge of any of the cars pompous salesman. He has no customer relations skills at all. He is the reason for car salesman stereotypes. He had no knowledge of any of the cars we looked at. He was extremely pushy we asked for a more knowledgeable salesperson to help but he refused our frequent requests. My husband and I ended up going to Cal worthington in anchorage and were more than satisfied with our new Yukon denali. We will never go to Kendall Ford of wasilla again. The hour drive is worth it for The customer service and knowledgeable staff at Cals. More