
Kendall Hyundai
Miami, FL
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Not the best experience. My car was at the dealer for 3 days. I dropped off the car with road side assistance and one of the guys in the red shirt is yelling at me and the dr My car was at the dealer for 3 days. I dropped off the car with road side assistance and one of the guys in the red shirt is yelling at me and the driver about where to drop off the car. I asked about getting a loaner car but there were 8 people on wait for one. I asked again on Friday and I got the same excuse. I get my car back on Saturday and it’s still dirty. I would have thought it would be washed and cleaned. I noticed there are some scratches on my steering wheel. Nothing massively big. But still noticeable. Mechanics seem careless being inside someone’s car that you end up scratching it. Every time I go to this dealership it’s a mess. There is truly no sense of customer service. Just trying to get the job done. More
In the past 5 months my experience with the dealer has been horrible. I have been affected by Kendall Hyundai due to their error at the time of turning in my old lease for a new one. been horrible. I have been affected by Kendall Hyundai due to their error at the time of turning in my old lease for a new one. More
Sales person (Rob) was outstanding, You do not have the right name below, so I can't rate him. He's a five. Business person struggled with completing the deal we had negotiated and coming up with the fin right name below, so I can't rate him. He's a five. Business person struggled with completing the deal we had negotiated and coming up with the final correct number. Sales manager was good and helped fix the problems. Fortunately, I can do math in my head and recognized the errors. That should not have happened. I do not like the forced "Kendall Advantage." Further, it is grossly inappropriate to have a signature situation that requires people to stand for about an hour to see the paperwork. It was horrible! I am 72 years old with knee problems. It hurt. More
My service attendant was Chris and he was so professional and courteous. He kept me posted on my car. And was extremely helpful. I will go back to this dealership because of the excellent customer service. and courteous. He kept me posted on my car. And was extremely helpful. I will go back to this dealership because of the excellent customer service. More