Kendall Hyundai | Page 31

They had my car on time and did the necessary maintenance and recall needs. Friendly and helpful! and recall needs. Friendly and helpful! More

Not the best experience. My car was at the dealer for 3 days. I dropped off the car with road side assistance and one of the guys in the red shirt is yelling at me and the dr My car was at the dealer for 3 days. I dropped off the car with road side assistance and one of the guys in the red shirt is yelling at me and the driver about where to drop off the car. I asked about getting a loaner car but there were 8 people on wait for one. I asked again on Friday and I got the same excuse. I get my car back on Saturday and it’s still dirty. I would have thought it would be washed and cleaned. I noticed there are some scratches on my steering wheel. Nothing massively big. But still noticeable. Mechanics seem careless being inside someone’s car that you end up scratching it. Every time I go to this dealership it’s a mess. There is truly no sense of customer service. Just trying to get the job done. More

In the past 5 months my experience with the dealer has been horrible. I have been affected by Kendall Hyundai due to their error at the time of turning in my old lease for a new one. been horrible. I have been affected by Kendall Hyundai due to their error at the time of turning in my old lease for a new one. More

Sales person (Rob) was outstanding, You do not have the right name below, so I can't rate him. He's a five. Business person struggled with completing the deal we had negotiated and coming up with the fin right name below, so I can't rate him. He's a five. Business person struggled with completing the deal we had negotiated and coming up with the final correct number. Sales manager was good and helped fix the problems. Fortunately, I can do math in my head and recognized the errors. That should not have happened. I do not like the forced "Kendall Advantage." Further, it is grossly inappropriate to have a signature situation that requires people to stand for about an hour to see the paperwork. It was horrible! I am 72 years old with knee problems. It hurt. More

My service attendant was Chris and he was so professional and courteous. He kept me posted on my car. And was extremely helpful. I will go back to this dealership because of the excellent customer service. and courteous. He kept me posted on my car. And was extremely helpful. I will go back to this dealership because of the excellent customer service. More

Cesar was very pleasant, patient and worked with me to find the car that suited my needs. find the car that suited my needs. More

The best customer service. Thank you!!!! Clarity and the best deal. The car was clean. Thank you!!!! Clarity and the best deal. The car was clean. More

They wouldn’t able to tell me the anything. I brought my car to Hyundai service to see what’s wrong with it, since it’s a Hyundai. The told me the same thing Aiuto Zone told me. We put it on th I brought my car to Hyundai service to see what’s wrong with it, since it’s a Hyundai. The told me the same thing Aiuto Zone told me. We put it on the computer and it’s giving us a general code. Auto Zone was free and Hyundai charged $400. They only used the same computer Auto Zone has and charged me $400 for diagnostic. They gave me a starting rate when I dropped my car and when they called me, she said, we don’t know exactly what’s the problem because it’s giving us a general code and it could be anything. The total cost is $400. We could give you some suggestions to start with More

Every time I have to go to the dealership for service there’s a problem. I was coming back for my routine oil change as the car notified me and the service agent tells me I didn’t bring the car in time a there’s a problem. I was coming back for my routine oil change as the car notified me and the service agent tells me I didn’t bring the car in time and the free oil change that comes with my lease in no longer available. Now the car had just prompted me that I need the oil change. I example to the agent that prior to this visit the car had the oil service due on and I came in and I was told the car was wrong and I needed to come back. They were nice about and reset the service, which is why I’m bring it in now. He went on to tell me “I don’t know who helped you but you missed it and it’s no longer available”. Is this what you call customer service? I am always calm and after I explained what happened he was not willing to help me. I had to escalate the situation and talk to a supervisor. After a moment after speaking to him he understood and was willing to help. The agent did not apologize and just took my car for the oil change. Not only did I get an oil change that day, I needed a new tire and I also got an alignment, which is not cheap. My car was down by the end of the day and the car was given back to me with no car washed, and noticed when I got home that my leather tan chair on the driver side was stained with oil. This is just one of my main experiences. I always try and go there with an opened mind. But taking the car in for a regular oil change in my lease is always a problem. More

Checking was smooth. Joshua, the Service Advisor explained what was needed and why. The service and recalls updates were completed in a relatively short time. At the Joshua, the Service Advisor explained what was needed and why. The service and recalls updates were completed in a relatively short time. At the time of pickup, Service Advisor François was courteous and did a great job at completing the process. More