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Kendall Subaru of Eugene
Eugene, OR
421 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 421 reviews
April 09, 2019
Mishandled process Went in for the airbag scam. They did nothing, explained nothing afterwards and drug me along for a week expecting me to stop demanding answers. I hav Went in for the airbag scam. They did nothing, explained nothing afterwards and drug me along for a week expecting me to stop demanding answers. I have gotten over a hundred advertisements for kendall subaru since then, between my email to my online activity. Advisors flat out refused to provide the managers email so i could deal with them directly. Multipoint inspection was not very thorough and left out important details that were more pressing than my obviously cracked lamp assembly. If you get a recall notice take it to your local trusted mechanic. At least then theyll tell you the details when you pick your car up. More
by Urabus dam
Employees Worked With
Irrelevant
Helpful April 08, 2019
Recent great service I have used the dealership for service since I bought the car and the service has been fine. However, my most recent visit was definitely beyond my I have used the dealership for service since I bought the car and the service has been fine. However, my most recent visit was definitely beyond my expectations. The consultant was friendly, helpful and not pushy, He listened to what I had to say, answered my questions and gave me good advice. I spent less than I expected and it was a very pleasant experience. It would be great if I could have the same consultant next time. More
by Bunnett
Employees Worked With
Unfortunately, don't remember the name of the excellent consultant
April 04, 2019
Quick service Went in to get my airbag fixed and was told it would almost be a month to get it in. When my day came I dropped it off at 7am they gave me a loaner ca Went in to get my airbag fixed and was told it would almost be a month to get it in. When my day came I dropped it off at 7am they gave me a loaner car. I got a phone call about 11am saying it was done but if I wanted to keep the loaner till the next morning that was fine also. More
by aprobert1981
Employees Worked With
Josh McClary
April 01, 2019
Great Service just hard to make appointment Had little difficulty getting through to make an appointment for first oil change and to fix some recall orders on our 2018 Outback but once through g Had little difficulty getting through to make an appointment for first oil change and to fix some recall orders on our 2018 Outback but once through got appointment. When we checked in Monet was fabulous to work with got recall orders set up (for some reason they weren't in their system, glad I brought recall notices we had received) and they got the care done (including rotating the tires) in less time than projected which worked out for my wife's other appointment very well. My only issue was the online appointment schedule didn't have what we needed to get done therefore I had to call and wait for service representative 10 minutes. More
by Luigi
Employees Worked With
Monet Martinez
March 29, 2019
Friendly, great customer service Kendall Subaru has always been a very friendly atmosphere. Customer service is always great and very helpful. I would definitely recommend coming here Kendall Subaru has always been a very friendly atmosphere. Customer service is always great and very helpful. I would definitely recommend coming here for car buying and for car service! More
by Sabrina
Employees Worked With
Brandon
March 22, 2019
very professional, honest, and customer friendly. My 2017 Forrester has 22,000 miles on it. Great car. love it. Picked my German Shepherd up after major surgery, she is all doped up and out of it. I'm My 2017 Forrester has 22,000 miles on it. Great car. love it. Picked my German Shepherd up after major surgery, she is all doped up and out of it. I'm all stressed out and need to get her home. Need to stop at Albertson's. Come out of the store and my like new Subaru won't start. Dead battery with no warning. Call the Subaru National roadside service. Help is there in about 30 minutes. Car starts with jumper cables. Take my dog home to my wife's loving care while keeping the Subaru running, thinking I'll get to the dealership to drop it off and take a cab home. I get to the service door and a young lady comes out B4 I can even go in. Takes my info and says they will get right on it. Less than an hour later I am on my way home with a new battery (Under warranty, no charge, dead cell) and an oil change with tire rotation, etc ($67.00). No appointment at busy dealership, no problem. Great service, Love my Subaru. More
by Doglover
Employees Worked With
Don't remember
March 07, 2019
Quick and complete service This dealership offers oil changed at no cost to the customer, PROVIDING the car was puchased at their dealership. And mine was. There was a quesrio This dealership offers oil changed at no cost to the customer, PROVIDING the car was puchased at their dealership. And mine was. There was a quesrion when i purchased the car about when the oil had been changed. Surburu said to take to the dealer it was purchased from and ask them. The result was they purchased the right filter and whatever else was needed and let me know I had two more free oil changes coming. How can you beat that? Polite. Caring and work done right. More
by Sidra79
Employees Worked With
No informatuon
March 02, 2019
Disappointed Took our subaru forester in for a recall notice on the passenger airbag. We arrived and hour early for our scheduled appointment. The customer service Took our subaru forester in for a recall notice on the passenger airbag. We arrived and hour early for our scheduled appointment. The customer service person said it would take about 4 hours (till about 3:30 to 4:00) before our forester would be ready. We left and had lunch, returned to the dealer around 2:30 and at 4:00 we asked the customer service person when our vehicle would be ready. He checked and said they hadn't even get started on it and it would not be done that day. Their excuse was they were just too busy that day to get to it even though we had scheduled an appointment. We were flabbergasted at this news especially since we live and hour and half drive from the dealer. They did give us a loaner car to drive back home and our forester was ready in the morning the next day. The dealer needs to either make sure the customer service person was following guidelines for dealing with customers and if he was, then the dealer's guidelines are lacking. Not once did the customer service person approach us, during our wait, to give us an update or let us know the service on our vehicle would not be completed that day. There seems to be no communication between customer service and the service technicians regarding progress on repairs. More
by rrws
Employees Worked With
Josh
February 28, 2019
Great service, good results! Kendall Subaru does a great job; we've bought all our Subarus here. We bought the new Forester (2019) (sport) and like the way it operates. Tim Faulkn Kendall Subaru does a great job; we've bought all our Subarus here. We bought the new Forester (2019) (sport) and like the way it operates. Tim Faulkner was the salesman and expedited the sale; he is an excellent salesman! More
by SubaruLover
Employees Worked With
Tim Faulkner.
February 25, 2019
Very thorough, and super courteous! Kendall Subaru is a great dealership. In the years I've owned my Subaru, they have been the most thorough with service diagnostics and performance, an Kendall Subaru is a great dealership. In the years I've owned my Subaru, they have been the most thorough with service diagnostics and performance, and super friendly and courteous. More
by Subiefan
Employees Worked With
Josh McClary
