My worst car dealership experience in 40 years!
I have bought Toyotas since the early 80s, from at least 10 dealerships in Oh, NY, NJ, PA, MD, VA and Flo. THIS IS BY FAR THE WORST DEALERSHIP, I WOU
I have bought Toyotas since the early 80s, from at least 10 dealerships in Oh, NY, NJ, PA, MD, VA and Flo. THIS IS BY FAR THE WORST DEALERSHIP, I WOULD NEVER RECOMMEND A PERSON BUY A CAR HERE. They were dishonest, don't return calls, didn't follow-though on commitments, and demonstrated incompetency. We wanted a very specific used car, year/model/color and looking online, this was the only dealer that had one in Fl. The price of the car on their website was $14448 with a line through the price. I called the internet sale manager and he sent me their best price purchase order, it was $18307.
The price included:
$ 799 Pre-delivery Service Fee (On a used car?????, OTHERWISE PROFIT)
$ 498 Electronic Registration Fee (WHAT??? gobbledygook for PURE PROFIT)
$ 40 Private Tag Agency Fee THEY WANT CUSTOMERS TO PAY SO THEY DON'T HAVE TO GO TO DMV FOR THE TITLEWORK.........WHAT?
$ 2 Lemon Law (New Cars Only) I'M BUYING A USED CAR
$ 7.50 Tire/Battery Fee (New only) I"M BUYING A USED CAR, NONE WERE NEW
$ 525 Florida Title (ACTUAL COST, LESS THAN $350)
SO, adding this up, $1621.50 of PURE PROFIT, and SCREWING THE CUSTOMER!!!
Trying to negotiate a price was painful, 6 purchase order, each time there was a hidden charge, salesman didn't do what he agreed to verbally, or they made a "mistake." They even mislabel the sales tax as 7%, when they actually have a separate line for the 1% county tax. It took me a week, but we finally agreed to an out the door price. Its difficult to determine if the managers and salesman I worked with were dishonest, incompetent, or both.
We then started to work on a trade, it proved to be another opportunity for the dealership to try and exploit the price.... We quickly agreed to a price for the trade, and when they recalculated the PO, they took the price of the trade off the out-the-door price, and restated the $40 Agency Tag Fee. They took the savings in $107 sales tax, and the difference in new tags vs transfer tags $225 in more profit. When I pointed out that my out the door price should be reduced by the trade in value, the sales tax and tag savings, they disagreed. After some arm twisting and threating to walk away, they finally acquiesced.
Then came delivery, another disaster. They managed to take what is normally an exciting experience and turn it into a freak'n nightmare. When we went for delivery, they said they hadn't received the check that was overnighted from the Credit Union. We had to call the credit union, the CU said it was signed by Riobe at 10:39 a.m. (its now after 4), Then the insurance disaster, we provided proof of insurance and the dealership stated they need to talk to our insurance company and verify the new car information is on the policy (which is not required by the state or my insurance, we have 3 days to contact the insurance company), the dealership calls my agent and STARTS TO CHANGE THE POLICY INFORMATION!!! I said absolutely not....but I gave in and I called the insurance company and gave them the new information and the insurance company was gracious enough to fax the new card. ALL ABSOLUTELY NOT REQUIRED. We get the insurance resolved. And by now they have found the CU check and they try to collect $11 because of a credit union loan. At that point, I come unglued. The salesman has been part of the conversation about financing, loan rates, dealing with where to send the check. I refuse to pay (at this point out of principal) and said we are done, we are leaving now. They agreed to adjust the sales price to absorb the fee.
I have no idea how this dealership stays in business with such unscrupulous sales techniques and pricing. My only guess is they prey on people who are not knowledgeable about the car buying experience. They have primary non-english speaking salesman and cater to a non-english speaking population who must be the low "car buying experience" this dealership requires. Reading some of the other reviews, it appears it include some women also.... They certainly would have overcharged me bogus fees to the tune of $1991.
If this car was available anywhere else, we would have walked away many, many times. Stay away, stay away, stay away.