Kendall Toyota

I’ve purchased two cars from Kendall Toyota and overall they have been pleasant experiences. So I was very surprised when I took my car to be serviced today and I encountered Gilberto Castro “Service Advis they have been pleasant experiences. So I was very surprised when I took my car to be serviced today and I encountered Gilberto Castro “Service Advisor”. I received a text notification alerting me I needed to take my car in for an oil change. So I scheduled a 7am appointment to try and limit the impact to my work schedule. I arrive at the dealer and Gilberto tells me all I need is a tire rotation. Well, I recently replaced one of my tires and had a tire rotation completed offsite. I let Gilberto know this and his response to me was “that’s not my problem” “you don’t need an oil change, you only need a rotation” My shocked response was “so I came here at 7am for nothing?” Again Gilberto’s rude response, “that’s not my problem, then you don’t need service” seeing that I was only getting attitude from Gilbert I asked him to please call his Manager. His response “He is inside, go get him”. Well I had to go search for the manager office. To be fair when I found him, the manager was professional, apologized for Gilbert behavior and miss understanding and had my oil changed within 30mins. I understand this is a car dealership and transactions are usually unpleasant and the workforce is not the most educated but I expected better customer service from Toyota. My family chose Toyota for the quality of their cars but their customer service training definitely needs some work. Or maybe this is isolated to one bad apple, Gilberto Castro. He should probably find himself a job where he doesn’t need to deal with people. More

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Joseph was very helpful and courteous. Excellent customer service. The other guy trained him well. Excellent customer service. The other guy trained him well. More

Yiely your service rep is excellent. She explains everything and listens carefully to customer requests. She explains everything and listens carefully to customer requests. More

All the staff was very friendly and professional, the maintenance was complete included 2 recall , thank you. maintenance was complete included 2 recall , thank you. More

ROSA was very attentive and helpful threw out the whole process of my car getting serviced. Loved how she communicated with me letting me know everything was alright with my vehicle. process of my car getting serviced. Loved how she communicated with me letting me know everything was alright with my vehicle. More

Outstanding and courteous service from the moment you drive up to the moment you leave. Excellent notification of when the car is ready and ease of picking it up. They perform the service they say they drive up to the moment you leave. Excellent notification of when the car is ready and ease of picking it up. They perform the service they say they are going to and there are no surprises. Have used them for many years because of this More

Service Dpt has terrible service. Made appointment and after an hour and fifteen minutes, my car was still in the parking lot. Will never bring my car there for service again. Made appointment and after an hour and fifteen minutes, my car was still in the parking lot. Will never bring my car there for service again. More

It have been years buying my cars at Kendall Toyota… It never disappoints me! Six cars and counting. Very professional staff, kind and caring, always working to my total satisfaction!!! never disappoints me! Six cars and counting. Very professional staff, kind and caring, always working to my total satisfaction!!! More

El servicio es de lo mejor en ocaciones la espera en el servicio al auto es larga tienen clientela,, mucha servicio al auto es larga tienen clientela,, mucha More