Kendall Toyota of Anchorage

PLEASE READ FOR YOUR SAKE, I truly wonder how many PLEASE READ FOR YOUR SAKE, I truly wonder how many people this happened to, but just do not know it. I was pre approved by my credit union, told PLEASE READ FOR YOUR SAKE, I truly wonder how many people this happened to, but just do not know it. I was pre approved by my credit union, told the sales man this and my husband even called in front of him to ensure we would get the paperwork needed to go close the deal with our credit union. He kept having us fill out more and more paperwork I asked numerous times why, since I already had a loan. He stated that it was just to protect us, that since 9/11, they need to. The loan was only in my name, but they wanted more information on my husband, too. He took us to Angred, who,even though I told her and Randy the salesman we wanted the loan from my credit union had me fill out over an hours worth of paperwork, she even called my credit union. I have been very sick and it was obvious to them as I was coughing, and barely have a voice. On our way home, my husband called the girl at the credit union expecting us, who didn't receive the needed paperwork, who asked if we signed a lot of paperwork. Of course the answer was yes, and she told my husband that we had closed with Kendall Toyota. Shocked and now upset, I called and spoke to the sales manager. He stated it must have been a mistake and that Angred wanted to speak to me. I called her, she assured me that there was no incentive for them to sign the loan there, that all the paper work would have had to be completed any way and that it would not have saved me anytime if I closed with my bank and that the loan was with my bank. So, I asked my credit union girl, who told me I only needed to fill out one paper at the dealership! And that when she spoke to Angred and said she was sorry for the mix up, Anged said,"no biggie,it's only 11 thousand dollars. Well it's my eleven thousand dollars and she lied about no incentive to originate the loan. I am working with the managers, but thy violated my and my husbands privacy, our faith in them and were acting with out honesty or integrity and actually even checked my credit to do this with out my permission..... Please be careful that you do not get used this way by persons with out integrity....now I worry about everything they have said..... I will update this, as they work with me to clean this up and I will put this on other forums.... More

We have bought 3 vehicles from this dealership and it has always been a great experience! People are friendly and Howard Castle was wonderful to work with as were the used car manager and the other used ca always been a great experience! People are friendly and Howard Castle was wonderful to work with as were the used car manager and the other used car folks. The used car people all act like a family and work together, no matter who's customer it is. I really felt comfortable and happy with my Lexus purchase! More

Randy was knowledgeable and responded to my questions. He gave limited advice allowing me to make my own decision. He could always be reached by cell. He gave limited advice allowing me to make my own decision. He could always be reached by cell. More

The customer service was outstanding. The sales rep was very professional and answered all questions that I had. He made me feel comfortable about my choice and didnt try to force the vehicle on me. Overal very professional and answered all questions that I had. He made me feel comfortable about my choice and didnt try to force the vehicle on me. Overall a great experience. More

I worked with Geoff for almost two months looking first for a used pickup truck---and then when my plans changed, he suggested I look at a new Tacoma---reasoning that used Tacoma trucks were just a bit les for a used pickup truck---and then when my plans changed, he suggested I look at a new Tacoma---reasoning that used Tacoma trucks were just a bit less than new ones---and with that in mind, Geoff and I spent a day looking and finally I found the vehicle I have been waiting to find. My 2011 Tacoma Access Cab TRD Sport is likely the best vehicle I have EVER owned!!! I love it!! Many thanks to all involved---I rate the experience A++++ Thanks--I will definetely recommend Toyota and your dealership every chance I get- More

I purchased my 1st Toyota from Jason Bartlett and plan to use him for our next vehicle. Jason was extremely attentive to my needs. He also gave us space while we were looking at the recommended vehicles. Ja use him for our next vehicle. Jason was extremely attentive to my needs. He also gave us space while we were looking at the recommended vehicles. Jason was professional and courteous throughout the entire deal. I highly recommend Jason Bartlett of Kendal Toyota. More

Impeccable service, I wasn't given the run around and none of that back and forth nightmare with pricing/financing. The fact that I only had to work with 3 specific people it made it easier in communicat none of that back and forth nightmare with pricing/financing. The fact that I only had to work with 3 specific people it made it easier in communicating and not get handed off to random people during the sale process. The staff I was introduced to made me feel like family and really cared for what I was looking for in a vehicle. I was weary in purchasing a car because my past "car shark" nightmares but this time around at Kendall Toyota it had eliminated the stigma car dealerships have. I love my car, it's what I wanted all thanks to Charlie Martin, Vladimir, and Jeri (financing). I would definitely come back to purchase another car from here, and will do my best to refer others to do the same. Great job! More

This has been the best experience I've encountered out of all dealerships I have been to in Anchorage. Everyone was welcoming and friendly. My salesperson was the best of all! I am surprised I was able to dr all dealerships I have been to in Anchorage. Everyone was welcoming and friendly. My salesperson was the best of all! I am surprised I was able to drive away with a new car that day. I love my new Toyota! I would like to thank Randy, Julie, and everyone at the dealership. (PS ask for Randy! He will take good care of you!!) More

I have to rate my experience at Kendall toyota as excellent. My salesman Sean was knowledgeable, friendly, and patient with my car buying situation. He was by far the best salesman I every dealt with excellent. My salesman Sean was knowledgeable, friendly, and patient with my car buying situation. He was by far the best salesman I every dealt with who went beyond the "the call of duty" when it came to my specific situation. I would definetly be suggesting this dealership to my friends and anyone looking to purchase a vehicle in anchorage. Just go in and ask for Sean. More

I walked into Kendall not even knowing what car I was looking for. I did have a list of things I considered requirements for my next car or truck. Sean listened patiently and immediately had a car match looking for. I did have a list of things I considered requirements for my next car or truck. Sean listened patiently and immediately had a car matching my list. Within minutes of us going on a test drive I told him, "this is not my car", so we turned around and went back to the lot to start over. I saw a FJ Cruiser sitting there and asked if we could just take it for a drive, thinking this probably isn't it, but I had always wanted to drive one so why not. Immediately I was in love, it was perfect, so back to the dealership we went. I wasn't going to be able to commit to the deal for a few days as I was selling my Jeep not trading it in but Sean still took the time to work with us and get a deal we were all happy with. The day I picked up the FJ was Seans day off, but he came in, made sure it was detailed, topped off with fuel, went over every feature of the vehicle and was even going to sync my phone with it. Sean's patience made this one of the best and easiest car buying experiences. I will absolutely send everyone to Kendall and definitely to Sean when they are looking to but a new car/truck. Thank you Sean for everything. More