First of all, I hate to shop at a car dealer, it is second only to a root canal. But, we had two sales people, Patrick Carrillo and Arlind Hasipi, help us when we were told by Yang Moua in Service that our 2007 Prius had a hybrid battery die......awful feeling. But I loved my Prius and needed a 4 wd so we bought the 2019 AWD Prius that day. BUT, the new cars are computers and it takes a lot of youth to train seniors like me on the new vehicles that do everything but feed me. Arlind at 22 years old was "my guy" both for my husband and me. We spent at least an hour going over all the buttons, icons, buzzers and lights that dictate whether I go, stop and park. Our family have all Toyotas but the new cars MUST have a young salesperson who knows electronics in order to prevent intimidation of the electronic system. That's it. Patrick was very polite and knowledgeable, not pushy AND Arlind is a boy genius on the Prius systems with patience! Bonus' for both of them.