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Kendall Toyota of Anchorage
Anchorage, AK
175 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 56 service reviews
July 18, 2025
The past two times my 2016 4-Runner has been in for service I have not been happy. The time before the part was broken, this time I have a rattling that was not there previously. Phone calls are not service I have not been happy. The time before the part was broken, this time I have a rattling that was not there previously. Phone calls are not returned. Overall disappointed in the service as well as customer service. More
by dlreimer1955
Employees Worked With
Ann, Mark Spencer
April 09, 2025
The service department is seriously lacking in customer service skills & skills at diagnosing Toyota issues. My 2021 Venza Hybrid has been there for a WEEK-they still cannot explain to me what the issue mi service skills & skills at diagnosing Toyota issues. My 2021 Venza Hybrid has been there for a WEEK-they still cannot explain to me what the issue might be. It will not run. A week ago it would not recognize it was in “Park” & wouldn’t go into “Drive”. Ignition would not completely turn off. The car showed “Low steering power” error message. Unable to lock car. Had it towed right to you all. It took them 6 days to even tow it from their back “yard” into the shop. That the 12V hybrid battery will not charge at all is the ONLY information I have been given by you. YOU ALL SELL & service TOYOTAS!! I have owned 4 Toyotas-2 Rav4’s, 1 Tundra & this Venza. I purchased 2 of those from Kendall Toyota. Never again. When I purchased a previous vehicle from you, your sales team lied to me & said they could not contact my preferred lender USAA. The financing/warranty pusher Phillip Gill was unprofessional. GM Tim Toth-please contact me. Your dealership & service department are a disgrace to Toyota. Please do better for Alaskan Toyota owners. More
by Unhappyvenzaowner
Employees Worked With
Gerald, Yang, Bradley
February 21, 2025
Bait and switch. Toyota advertised a brake and rotor special for $299. Asked when I set up my appointment. In the system. Arrive at 7 a.m. with my vehicle and they sa Toyota advertised a brake and rotor special for $299. Asked when I set up my appointment. In the system. Arrive at 7 a.m. with my vehicle and they say they are not a participating dealer. Not the first issue with them, but they are the only Toyota dealer in town… More
by Vino Veritas
Employees Worked With
Not naming employee
September 16, 2024
Kendall Toyota Anchorage called back and corrected the bill for work not communicated before work was done, appreciated Yang Her calling and talking about the billing and communication break down. bill for work not communicated before work was done, appreciated Yang Her calling and talking about the billing and communication break down. More
by Edwardpitka
Employees Worked With
Yang Her
August 11, 2024
Ognjen"OGI"Joldzic did a great job on the sale 5 Star for him. The service department and management running it was not helpful in any way to resolve a sensor issue cause during new tires being put on my 201 him. The service department and management running it was not helpful in any way to resolve a sensor issue cause during new tires being put on my 2012 Toyota Camry one week before i bought the car. I got the car and air pressure sensors only reacts when driving over 50 for ten mins. I didn't drive that till i had to go to Wasilla which set off the light ten min into the drive. One week later after purchase. I took it in, and the tech went around the car twice and went to get another sensor checker. Still no reading which shows all the sensors are dead. Instead of fixing the 160$ fix to make the customer happy they wanted to charge me for their mess up. Thats a small fix for a $20,000 car purchase within two weeks and they should be ashamed not to accommodate this problem. I have worked on cars for 40 years and that would have been an easy fix with the Tech they have. More
by Lame1969
Employees Worked With
Ognjen Joldzic
October 23, 2023
Brought my 2016 Toyota Corolla in for 60,000 mile service. $724.00 later & $254.00 in parts my car has not been running since Oct 19, 2023. I mentioned to the person that checked me in that the car service. $724.00 later & $254.00 in parts my car has not been running since Oct 19, 2023. I mentioned to the person that checked me in that the car hesitated like it wasnt getting enough fuel when stopped. He asked me if it did that all the time. No only occasionally. I think this needed to be checked out at the time the car was in the shop. I don't trust this dealer owned by Bean Company in Miami. More
by Laura
Employees Worked With
Sean Kiana
July 15, 2023
My service advisor Andre was awesome and super helpful! ! He had me in and out in a short time period and also answered all of my questions about my warranty. 10/10. He even called my baby cute which made m ! He had me in and out in a short time period and also answered all of my questions about my warranty. 10/10. He even called my baby cute which made me happy because I think she has a big head More
by alexandraj2018
Employees Worked With
Andre Lagman
April 08, 2023
The sales person lied about not being able to work with my bank. I ended up refinancing with my bank. Then the service dept completely ignored my existence. Even though I had an appt. The worst experience my bank. I ended up refinancing with my bank. Then the service dept completely ignored my existence. Even though I had an appt. The worst experience with a dealer EVER. More
by Alaskangirl890
Employees Worked With
No one would talk to me
January 18, 2023
10am: Brought the car in for the appointment for Express service, was assured by advisor Alea that it was going to be quick and I would be called as soon as the car is ready. All good. 10:15am: D Express service, was assured by advisor Alea that it was going to be quick and I would be called as soon as the car is ready. All good. 10:15am: Dropped off the fob (my bad, took it with me!) All good. 11am: Nothing. 12pm: Nothing. 1pm: Nothing. 2pm: Nothing. 3pm: Nothing. 4pm: Nothing. 4:20pm: Called to check on status, the service department didn’t answer the phone. No problem, let’s leave them a message asking to call back. 5pm: Nothing. 5:30pm: Called again for an update, the service department didn’t answer the phone. Alright, let’s leave them another message since they close at 6pm:, so someone will probably be in touch soon. Nothing. 5:50pm: Called again and was told there’s nobody in the service department at the moment and that I likely won’t be able to access the car to at the very least take my belongings from it. Nobody knows if the car has even been worked on or finished. 6:10pm: Showed up in person to an empty Service department. That’s when the sales consultant James Tapulgo saved the day. Not only was he very understanding of the situation and just generally friendly, he also took the time to locate my car keys (right in Alea’s desk) and even brought the car to the entrance for me. Thank you, James, you really did save the day! Much appreciated. 6287 ADV#: 16548 More
by Tatiana
Employees Worked With
Alea; James Tapulgo
September 24, 2022
2 minutes ago Scammed us into purchasing a full $300 key when requesting the casing alone. Absolutely scam artists. Never trust their service center to take care of you. All they want is your money. Hea key when requesting the casing alone. Absolutely scam artists. Never trust their service center to take care of you. All they want is your money. Heartless associates just smirk and repeat "you verbally agreed" when they completely lie and knowingly manipulate you. Save yourself the issue and never come within a mile of this dung heap. More
by kamronhart
Employees Worked With
Michael
