Kendall Toyota of Bend

Lost a “use to be” loyal customer Just gotta say that Toyota service department absolutely sucks! EVERY SINGLE TIME I go in there for something I have a problem with them. Really sad Just gotta say that Toyota service department absolutely sucks! EVERY SINGLE TIME I go in there for something I have a problem with them. Really sad because Toyota has a great product, but they DO NOT go above and beyond for their customers, let alone their return customers. I have bought 3 vehicles from them always hoping for a different outcome from the service dept/customer service end of things, but nope! I REFUSE to go back to Toyota. I would rather drive to Portland or Eugene or anywhere else to buy another Toyota vs. going to Kendall Toyota! Not only have I bought vehicles from them but I have referred people to them who have bought vehicles! I will steer people away from them. Sorry Toyota... you just lost a “use to be” loyal customer! More

Excellent customer service I was extremely pleased with the customer service at Kendall Toyota. Jason, Nick, Matthew, Joe and Jessica were very knowledgeable and were wonderful I was extremely pleased with the customer service at Kendall Toyota. Jason, Nick, Matthew, Joe and Jessica were very knowledgeable and were wonderful to work with. I did not feel any pressure and I believe I received a great deal from this dealership. Thanks to them for being so helpful and listening to what I wanted in a vehicle. More

DO NOT PURCHASE FROM THEM! From our 3rd salesman leaves us to sit at his desk for 45 minutes while he helps walk in customers with information, to getting wrong information from From our 3rd salesman leaves us to sit at his desk for 45 minutes while he helps walk in customers with information, to getting wrong information from our salesman, to waiting 4 hours to sign paperwork when we called and told them we would be there in 1 hr and they already had our check, to all the paperwork that had the wrong city on it and it had to be shredded and reprinted, to car not being ready to take home after our 4 hr wait and a phone call that we were coming in. I'll NEVER purchase from them again! More

Kendall Toyota of Bend Do not trust Kendall Toyota of Bend. Liars, Yo-Yo financing, Spot delivery, Don't do it. Was told in a email my financing was approved and funded TMC Do not trust Kendall Toyota of Bend. Liars, Yo-Yo financing, Spot delivery, Don't do it. Was told in a email my financing was approved and funded TMC .9% what a great deal, only told to bring the car back as they could not get financing. Also found they had my credit pulled and pulled till my score dropped 40 points! Pulled at Banks 3 Times in the month I was driving the car. I wish the state of Oregon had better Laws to give more protections to the consumer. More

Employees not very motivated. New vehicle service impossible Employees are sometimes rude likely because bends economy is booming and they could care less for your business. I bought a new Tacoma and routine mai Employees are sometimes rude likely because bends economy is booming and they could care less for your business. I bought a new Tacoma and routine maintenance scheduling is always 2-3 weeks out and takes 1-2 hours. I became so frustrated I went to roseburg Toyota and what a difference! Almost immediate scheduling, short wait times and employees that actually want your business. The only decent experience was my salseman terry Johnson but apparently he was fired for being too honest. My next new Toyota dealer is a no brainer! More

Pieter does a great job Pieter Van Den Berg was incredibly wonderful to work with and provided exceptional service. I Purchased a brand new Highlander from him and couldn't Pieter Van Den Berg was incredibly wonderful to work with and provided exceptional service. I Purchased a brand new Highlander from him and couldn't be happier. Pieter's service was a big reason we purchased from Bend and he gave us a great deal as well. I would highly recommend anyone looking for a Toyota to speak with Pieter. More

PROBLEM #1) Improperly installed an extra item that I purchased with my new Tacoma. (A careful installer would have HAD to have noticed before sending me home with it.) PROBLEM #2) (Same Visit) Service purchased with my new Tacoma. (A careful installer would have HAD to have noticed before sending me home with it.) PROBLEM #2) (Same Visit) Service department installed a Bluetooth and a truck bed cover. They left no instructions for either one. (Bluetooth has several features I do not know how to use and the cover has latches, care and protection of materials,and a tension spring that I need to know how to tighten.) When the work was finished, they simply said "Here are your keys... Your tuck is out that door and around the corner..." PROBLEM #3) I wrote an email to the service manager which prompted a phone call to me the next day. I was given promises to remedy the situation. A month and a half later and I am still waiting for their promised solutions to these problems. No call from them, as promised, and no response to an email that I sent after waiting a few weeks. More

I went to this dealer to look for a car, and in the process indicated I was interested in a new Highlander. The sales person showed me used Highlanders, but I could not get him to show me new Highland process indicated I was interested in a new Highlander. The sales person showed me used Highlanders, but I could not get him to show me new Highlanders. At one point he even tried to interest me in a Prius. After two visits to this dealership I started looking elsewhere and found the perfect new car. It cost a little less than the Highlander, I think, but I'm not sure because I could never get the Toyota person to engage with me in a discussion of the cost of a new Highlander. Interesting... More