Kendall Toyota of Bend

PROBLEM #1) Improperly installed an extra item that I purchased with my new Tacoma. (A careful installer would have HAD to have noticed before sending me home with it.) PROBLEM #2) (Same Visit) Service purchased with my new Tacoma. (A careful installer would have HAD to have noticed before sending me home with it.) PROBLEM #2) (Same Visit) Service department installed a Bluetooth and a truck bed cover. They left no instructions for either one. (Bluetooth has several features I do not know how to use and the cover has latches, care and protection of materials,and a tension spring that I need to know how to tighten.) When the work was finished, they simply said "Here are your keys... Your tuck is out that door and around the corner..." PROBLEM #3) I wrote an email to the service manager which prompted a phone call to me the next day. I was given promises to remedy the situation. A month and a half later and I am still waiting for their promised solutions to these problems. No call from them, as promised, and no response to an email that I sent after waiting a few weeks. More

I went to this dealer to look for a car, and in the process indicated I was interested in a new Highlander. The sales person showed me used Highlanders, but I could not get him to show me new Highland process indicated I was interested in a new Highlander. The sales person showed me used Highlanders, but I could not get him to show me new Highlanders. At one point he even tried to interest me in a Prius. After two visits to this dealership I started looking elsewhere and found the perfect new car. It cost a little less than the Highlander, I think, but I'm not sure because I could never get the Toyota person to engage with me in a discussion of the cost of a new Highlander. Interesting... More