Kennedy Mazda

Service upsale victim I used to drive 1 1/2 hour to service all needs since I bought it there. On August 28, 2018 it changed. I was greeted by Meghan who was unfriendly. I I used to drive 1 1/2 hour to service all needs since I bought it there. On August 28, 2018 it changed. I was greeted by Meghan who was unfriendly. I asked where Mike and Justin were. She brought me a mildy dusty with a whole sunflower seed in cabin filter and asked if I wanted to change it. I said I think they just changed it. When I asked Jerry in parts he looked through computer and said 2015. Well I paid the $39.95 and went home and checked my receipts as I have them all. June 7, 2017 during the overhaul as I said. So I was a victim of upsale for unnecessary part/change. I don't eat sunflower seeds in shells, so theres no way to get one in the cabin filter! I'm totally shocked by once hoest Jerry. It seems a lot of employees were replaced and told to upsale. Well, dishonesty and rude new employee have made me look for an honest local auto service provider. I don't have $40 extra. More

Issues as soon as car was bought! We went with our son to buy a fuel efficient vehicle. Bought a 2016 Sentra. Salesman and finance men were good. As soon as we left we noticed the car We went with our son to buy a fuel efficient vehicle. Bought a 2016 Sentra. Salesman and finance men were good. As soon as we left we noticed the car start to overheat. My son took the car to the services department and when we went to pick it up we were told nothing was wrong. Well on his way to work this week and stuck in traffic the car began to overheat again. Luckily he was able to get to a gas station. Checked fluids and all was good. Taking it to a Nissan dealership now. Luckily we purchased a warranty but don’t think we should have to pay the deductible on a car that was sold to us with problems. Will NOT be buying another car there again. Update: Took car to Nissan dealership. Needed a new fan. Why couldn’t Kennedy figure this out??? Should never sold us a car that overheated on the way home from the dealership!!!! More

used truck purchase I purchased a used truck from here on Sept 1. After all the necessary paperwork was done and my plates were transferred I was ready to go. I then aske I purchased a used truck from here on Sept 1. After all the necessary paperwork was done and my plates were transferred I was ready to go. I then asked for the spare key since there was still only one given to me and they informed me there was no spare. This was never mentioned during the negotiation process. A spare key ended up costing me $215 so I reached out to the dealership to see if they could cover this cost. They responded and asked me to get a copy of the bill for them. After our discussion over the weekend Andrew reached out to me today and informed me they would indeed pay for it. I would definitely recommend this dealership to anyone looking to buy a car. More

Disrespect from start to finish -I found a decent used Honda online and made an appointment to check it out. The man who showed me the car had never seen it before and didn't have an -I found a decent used Honda online and made an appointment to check it out. The man who showed me the car had never seen it before and didn't have anything to say about it, other than to point out how shiny the tires were. -I liked the car, but shifting gears felt a little strange (it's an automatic.) I was assured they knew about it and had already ordered a part. -I schedule an appointment to buy the car a week later. The salesman spent half the time making jokes and telling me stories about his family. -I buy the car and the key-fob doesn't work anymore. I wait for 20 minutes while a mechanic tries to fix it, but he says it needs a new battery. He says he'll order a new one and I can pick it up in a week. I ask about the transmission acting strange and he assures me it'd been fixed. -I drive the car home (I live about 45 minutes away.) There wasn't enough gas in the tank to get me home. -Less than a week later, the transmission completely gives out (the car stalling and hesitating wildly whenever it shifted gears.) The dealership says they'll take care of it. They give me a replacement car to use. The repair takes the better part of a week. -The key fob they ordered eventually comes in (much longer than expected.) the dealership says they weren't able to sync it up with the car, so I'll have to make an appointment with a Honda dealership to have it synced there. I double check that Kennedy Mazda will pay for it. The head mechanic at Kennedy Mazda shrugs his shoulders and says "maybe." -After I complain a bit and make a few phone calls, they agree to cover the costs, but it was still a tremendous waste of time. -Less than 2 months later, the air conditioner died. -Less than 3 months later, I get an oil change and my regular mechanics say the wheels are horribly out of alignment. -The best thing I can say about Kennedy Mazda is that the younger woman working there was very nice and polite, but she was just a receptionist. -I advise people to steer clear of this place. I had a miserably experience, was treated with a complete lack of respect, and I'd recommend going anywhere else. More

Great deals I had an appointment with a senior salesman and was emailed to confirm this appointment but when I showed up no one knew why I was there and I felt ex I had an appointment with a senior salesman and was emailed to confirm this appointment but when I showed up no one knew why I was there and I felt extremely embarrassed because it was a big deal that I was buying my first car on my own. I was sent to Sydney and she made my sales experience great. she was very kind and helpful. The deal offered on my car was great and when I was talked to by Ken for finance and he made sure I knew exactly what I was signing for and how it affected my car which was very important to me. Great dealership just not so great communication between employees. More

Amazed and Unexpected I went looking for a dependable vehicle at an affordable price and I found it at Kennedy Mazda. Their salesmanship was friendly, honest, and sincere. I went looking for a dependable vehicle at an affordable price and I found it at Kennedy Mazda. Their salesmanship was friendly, honest, and sincere. More

Great experience Kennedy Mazda offered me the best deal possible on my purchase of a 2008 Mazda Tribute.. In fact, they went way out of their way to help me get finan Kennedy Mazda offered me the best deal possible on my purchase of a 2008 Mazda Tribute.. In fact, they went way out of their way to help me get financing and never treated me as an inferior customer. The sales staff are not "pushy", the finance staff are there to help you get you into the vehicle with financing you can afford. The service staff listen to you explain any problems and do great work. Thanks so much for a great experience. I would recommend Kennedy Mazda to anyone! More