Kenny Kent Toyota

This visit took way too long but everyone was kind and helpful. The young man went out with me to rest the info screen helpful. The young man went out with me to rest the info screen More

Brandon offered honest feedback. The vehicle was done ahead of schedule. Very happy with service experience The vehicle was done ahead of schedule. Very happy with service experience More

We had an unfortunate incident with my first 2019 highlander and the transmission being on backorder, the dealership got me into something newer and nicer and did whatever they could to make sure I f highlander and the transmission being on backorder, the dealership got me into something newer and nicer and did whatever they could to make sure I felt happy walking out. I appreciate their efforts and care More

Poor customer service had car 24 hours and no calls as to repair cost. Nothing repair cost. Nothing More

Not good. Went in for a specific reason and i clarified. Only front brakes and brake fluid exchange. Didn't need another full inspection because i just had one Went in for a specific reason and i clarified. Only front brakes and brake fluid exchange. Didn't need another full inspection because i just had one a couple weeks ago. Still did it and told me it would be 1 hour and it was almost 2 and a half hours. More

It was as expected They have handled all the routine maintenance since the car was new maintenance since the car was new More

I dropped my car off and when it was finished I picked it up. Nice and easy. up. Nice and easy. More

Warranty was covering my scheduled oil change. The previous time I was at Kenny Kent, only thing done was a tire rotation, no oil change. Apparently someone entered false or misleading information The previous time I was at Kenny Kent, only thing done was a tire rotation, no oil change. Apparently someone entered false or misleading information, stating that my oil was changed.. I don't really know, because EVERY time I go to Kenny Kent there's a problem or question about my service, and what's supposed to be done. But I digress, Marcus told me my charge would be $70, I told him it would be free, since I didn't get my oil changed the last time I was there, He told my according to whatever information was in his computer screen, my oil change wasn't due yet. I explained to him what happened the last time I was there. He then pick up the phone and said he would have to verify what I said, because HE wasn't going to pay for my oil change, i told him I wasn't asking him to pay for my oil change, he then said 'well the people that don't pay their bills, the money comes out of his pocket' I told I PAY my bills, I wasn't trying to get him to pay my bill! He was confrontational , and acted like having to deal with me was a huge problem. After his phone call, he then told me the only thing that would be covered was an oil change, not a tire rotation. I told him I didn't NEED or WANT a tire rotation, as I had just purchased new tires. This isn't the first time I've had a problem there, but this time was the straw that broke the camel's back. I love my car, but I will never recommend Kenny Kent to anyone in the market for purchasing a new car. More

Professional, courteous. I was told my vehicle would be ready and they were true to their word. I was told my vehicle would be ready and they were true to their word. More

Very efficient had a 5pm appointment got there at4:40 and they were done by 5:20 they were done by 5:20 More