Kenny Ross Ford South

Mike took care of me and did a great job! Mike did the right to trade in my 2016 focus and I purchased a 2019 eco-sport everything was good and I am happy will be taking the car in for underco Mike did the right to trade in my 2016 focus and I purchased a 2019 eco-sport everything was good and I am happy will be taking the car in for undercoating and upholstery for a new vehicle other than that all is good. More

What I scheduled and went in for didn’t get done. Was told recall part on back order, warranty clutch to be looked at later. told recall part on back order, warranty clutch to be looked at later. More

Free inspection I took my truck in for a state inspection, and oil change, was told it needed new front brakes, and rotors, also 3- lightbulbs, price for parts and la I took my truck in for a state inspection, and oil change, was told it needed new front brakes, and rotors, also 3- lightbulbs, price for parts and labor $711.00, did the job myself using highest quality parts I could buy for $300.00 took me 1 1/2 hours , Now I understand Kenny Ross needs to make some money but $411.00 labor that’s a little outrageous, I’ve purchased 2- new vehicles there and spent over $75,000.00 they probably lost a good customer More

Routine Just a routine oil change, nothing major this time. They really can’t mess that up. But last time when I needed electrical work done it was a fiasco. Just a routine oil change, nothing major this time. They really can’t mess that up. But last time when I needed electrical work done it was a fiasco. I still have not gotten over the poor service and lack of communication. I just go there for the oil change because I already pre-paid for it when I bought the car. More

Work performed as requested. Excellent service work performed. 2 recalls corrected in a timely manner.. always preform excellent work at there service department. Would recommend Excellent service work performed. 2 recalls corrected in a timely manner.. always preform excellent work at there service department. Would recommend them to other customers. More

Great deal Greg understood our financial situation and really went above and beyond to get us the best deal possible. Would definitely return or recommend to fre Greg understood our financial situation and really went above and beyond to get us the best deal possible. Would definitely return or recommend to freinds More

2020 Explorer Platinum Started my search on main Ford website, found the vehicle I was looking for, and Greg was helpful and prompt in responding to my internet inquiry and Started my search on main Ford website, found the vehicle I was looking for, and Greg was helpful and prompt in responding to my internet inquiry and knowledgeable about the vehicle. More

Perfection Mike Peacock is the best sales person I have ever dealt with. He assessed my exact needs, and provided tailored options. The guy knew the vehicle I bo Mike Peacock is the best sales person I have ever dealt with. He assessed my exact needs, and provided tailored options. The guy knew the vehicle I bought, every technical spec. I'm very impressed. I'm planning to be a 40 year customer. More

Terrible work Took my car in to get fixed after a fender bender. While doing work on the bumper they ended up breaking the head lights. With what they were doing to Took my car in to get fixed after a fender bender. While doing work on the bumper they ended up breaking the head lights. With what they were doing to it, it’s understandable that it happens sometimes, but they ended up charging my insurance for the damage that they did. Then they called me the day it was supposed to be due and pushed my ready day back a few days, which I understood cause it could sometimes take longer than expected. Things happen. I get it on a Friday right before they close for the weekend with a “lifetime warranty” and guess what happens when I get it home? The passenger side fender liner falls off. Of course I can’t take it back in until Monday because they are closed on the weekends. When I take it in Monday and try to use the “lifetime warranty” they accuse me of driving recklessly and that it ripped out cause I supposedly scrapped the bottom of the bumper on a parking bumper. Which didn’t happen cause I only drove it from Kenny Ross to my house (on street parking). Their parking lot is full of pot holes and dips so I don’t have any doubt in my mind when they drove it from the lower lot to the upper lot for the complimentary wash that they scraped it. Finally after getting my insurance involved, Kenny Ross re-did it and my insurance had to take the hit paying for the parts again while Kenny Ross covered the labor. They re-did it in March and now in the middle of the turnpike going from Philadelphia to Pittsburgh suddenly half of my driver side fender liner came off and once again they are trying to blame me for scraping it and reckless driving. What parking bumpers would I have scraped it off of in the middle of the PA turnpike? And refuse to honor their “lifetime warranty”. So in short, their “lifetime warranty” isn’t worth the paper it written on and is just false advertising. I work in retail and would be fired on the spot if I ever accused a customer returning a damaged product of doing the damage and refusing the return/replacement. Horrible business! I’ll for sure be telling everyone that I know not to ever go to Kenny Ross to avoid their horrible service, work, and attitude. More

Maintenance The service was fast,friendly,and all done well. Could not ask for better service today. They are there to help solve problems. Wonderful experience The service was fast,friendly,and all done well. Could not ask for better service today. They are there to help solve problems. Wonderful experience today. More