Kenny Ross Ford South

Great experience! I received excellent service and highly recommend this dealership! From my salesman Ben to the general manager Chris, I found truly dedicated professi I received excellent service and highly recommend this dealership! From my salesman Ben to the general manager Chris, I found truly dedicated professionals. Pleasure to work with More

Truly the worst experience I have ever had in my life. The service department is the worst. They don't schedule your appointments correctly over the phone or listen to you when you give them a cell phone The service department is the worst. They don't schedule your appointments correctly over the phone or listen to you when you give them a cell phone number instead of the home number for you they have on file. They run out of envelopes when you drop it off the night before. Then the service adviser, Rob, blames all their mistakes on you and offers nothing to make it right, even though they were open for 4 more hours and all you needed done was a state inspection and emission on a 2 year old car with 13,000 miles. I had to call the service manager who apologized, but still didn't offer to make it right before I picked up the car. I would have had to bring it back, which is a huge inconvenience for a single person who doesn't live near the dealership. When I picked up the car, they didn't have my insurance and registration with the paperwork and keys at the cashier. I didn't notice until I got to my car. I checked my glovebox and didn't see them in there. I went back and another rude service adviser, named Chris, asked me twice if I checked the glove box because "that where we put them" and said abruptly when he was done another customer, he would go out and search my car for them. I angrily left and tore apart my glovebox and found them stuffed in the back with a bunch of napkins. Again, he implied that this was my fault for not searching hard enough or that I should have magically known that their best practice is to hide your important papers in your glovebox instead of keep them with your other paperwork and keys, like all other dealerships and garages that I have been to. They have the worst customer service skills, terrible best practices for handling paperwork and their service advisers escalate problems and blame the customers for the faults of the dealership. I have never left a garage or dealership so angry. It was like I was in a bizarre alternate universe. More

Always a positive experience with Ryan I called for Ryan to get a vehicle from another Kenny Ross location and he had it there a few hours! Great experience! Will come back again! I called for Ryan to get a vehicle from another Kenny Ross location and he had it there a few hours! Great experience! Will come back again! More

Excellent service and the best finance team ever Kenny Ross is the only dealership willing to work with us. Salesman are very friendly and informative on the product. We have been dealing with Kenny Kenny Ross is the only dealership willing to work with us. Salesman are very friendly and informative on the product. We have been dealing with Kenny Ross for over 15 years and my husband and I will only by from Kenny Ross. They always find what kind of vehicle we are looking for and get it for the best price in town. Service dept is always fast and efficient. Dealing with Mark and Chris makes it a pleasure to purchase a new car. Some dealerships just want to sell a car, not Kenny Ross they make you want to come back and purchase from them More

"Best car buying experience ever" Saw someone else write "excellent and friendly service" and that says it better than anything. Also, helpful, thoughtful and kind salesman and finance Saw someone else write "excellent and friendly service" and that says it better than anything. Also, helpful, thoughtful and kind salesman and finance person both making it very easy to understand what was being purchased and financed. Great to know that they have a "class" to show you how to use all the new updates since that last car purchased. More

Excellent service Excellent and friendly service. Five star rating. Would return in the future. Will recommend to others. Very pleased with the purchase and employees a Excellent and friendly service. Five star rating. Would return in the future. Will recommend to others. Very pleased with the purchase and employees are very knowledgeable about products. More