Kenny Ross Ford South

Beyond Great!! Found this dealer on internet with terrific selection of cars. Found an Amazing Kia Optima! Fully Loaded! Great price! Ryan Kiffer provided excell Found this dealer on internet with terrific selection of cars. Found an Amazing Kia Optima! Fully Loaded! Great price! Ryan Kiffer provided excellent customer satisfaction in product knowledge, friendliness, professionalism. Chuck (Manager/Supervisor) personally made time to also inspect the car. He authorized their body shop to provide cosmetic touch up on a slightly scratched front corner at No Charge. A body shop person crawled on the ground, inspecting the entire car; underneath and around the outside. Ryan continued his terrific personal touch and honestly wrote down the details of the purchase. Jed (finance) walked us through the numbers of the purchase, answering all our questions. Jed shopped around and found a lower interest rate. He also carefully explained the excellent service packages and hand-crafted a detailed package for us, providing great protection for the car while saving us yet more money! The entire crew is so friendly and professional that we brought in a pizza and shared it with everybody! Ryan even invited our dog to come on in for the pizza party! Our dog loved everyone! She laid down right at the feet of the wonderful staffers at the Kenny Ross Dealership. Toffee loves Kenny Ross and her New Car! More

Kenny Ross backs out of negotiated deal On September 17th 2016, Spent 3 hours negotiating on a 2016 Expedition, agreed on terms, initialed offer, shook hands, filled out credit application o On September 17th 2016, Spent 3 hours negotiating on a 2016 Expedition, agreed on terms, initialed offer, shook hands, filled out credit application only for Kenny Ross to back out of deal at the last minute. They said, "we made a math error" and pulled the deal. Unbelievable! Kenny Ross wasted our time and will lose any current and future business from this multi decade loyal Ford family. To be disrespected, sent on our way and no one offering to make it right, is outrageous. Bad business practice, dishonest pricing.... Kenny Ross. More

Dowd13 On July 11 th we took our explorer to be serviced. Diagnostic test shows a leak in water pump. We're told pump had to be ordered, service was declined On July 11 th we took our explorer to be serviced. Diagnostic test shows a leak in water pump. We're told pump had to be ordered, service was declined at that time. We were charged 160.00 for the testing. Although the pump itself is under warranty. Several messages were left for Kevin but never returned. Moving forward rescheduled to have water pump fixed on the 25 th of July. Only to be told they couldn't take our word that it was the water pump. Took it back in on July 25 th just to be told is was the water pump and the part had to be ordered.... Ihad to call on August 5th was told that the part JUSTarrived today... Shocking!' when I explained that I was upset over having to bring my car back on the 25 th of July because they couldn't take my word that it was the water pump and now having to bring it back for the third time. I asked for compensation for the mix up. Kevin Anderson said and I quote "what more do you want it's free. It seems to me you're making a big deal out of this. You're trying to EXTORT me to get something free!" Never in my life have I been spoken to like that. Maybe somebody needs to teach Kevin some customer service skills. Then he proceeded to tell me to take my car somewhere else. Asked me why I didn't take my cat back to where I bought it! I told him because it's far and we were advised not to drive the car. So I took Kevin's advice and am taking my car somewhere else! More

Trying to exchange cars because of letter My dad and I were trying to buy brand new Taurus because Kenny Ross send us letter where you can buy brand new Taurus at same monthly payment as your My dad and I were trying to buy brand new Taurus because Kenny Ross send us letter where you can buy brand new Taurus at same monthly payment as your old Taurus. They lied to us because brand new car cost over 100$ more in monthly payments than my old Taurus. Salesman joe keep saying that they can give us best deal and waste my time. I don't like when dealer waste my time, he should have said from beginning after we show him letter yes I have chance to buy brand new car or no I don't have chance to buy brand new car. I left with my old Taurus. I will never return to Kenny Ross dealer. Kenny Ross dealer shouldn't send any more letters because they are all lies. Honestly and trust is most important thing in retail business. More

Impossible to schedule a service appointment I spent 2 days making multiple phone calls and leaving messages for service advisors attempting to schedule an appointment. No one ever called me bac I spent 2 days making multiple phone calls and leaving messages for service advisors attempting to schedule an appointment. No one ever called me back. Not one person. I guess I will spend my money elsewhere. More