Kenny Ross Ford South

It took awhile, but KRFS took care of me. Update, GM Tom McDonald contacted me, we had a pleasant conversation and he took total ownership of the situation below and made sure that I got what Update, GM Tom McDonald contacted me, we had a pleasant conversation and he took total ownership of the situation below and made sure that I got what was promised and in a professional way. I always thought the people there were nice, if you have a problem, get the management team at Kenny Ross Ford South involved. I bought a $70k Ford truck that I am very happy with. The problem now is the dealers total lack of follow up/customer service. I contacted the sales person 2.5 weeks ago to get a clarification on something we discussed several times while looking at the truck. He said that he wasn't positive so he would have to check on it and get back to me. Two weeks later I was unable to reach him by phone so I sent him a email asking for the info. After several days of no answer I went on the dealer website and using their "contact us" page , I sent a note to mgr Dave asking him to call me. I got a robo call from the Internet Sales guy thanking me for visiting the site, and if you give me info on what model you are looking for, I wold be happy to assist you". So next I tried calling again, no mgr to talk to, so I left a short voice mail for mgr chuck, identifying myself, stating that I had an issue with a truck I bought there and asking for a call from him. Within 6 hours I receive an email from the sales person stating that I "misunderstood him" when I interpreted his "yes, it will have it" which was stated multiple times and once in front of a sales mgr, as an actual yes. The kicker here is that this dealer loves to bombard your email account with , thanks for visiting, thanks for purchasing and , here are some great deals for servicing your new ______, . The vehicle I purchased was a new f350 , these emails consistently refer to my vehicle as a f250. More

Awesome Sales Representative Jack was very helpful and very professional he did great in assisting us from start to end. First time buyer of car here and he was very accommodatin Jack was very helpful and very professional he did great in assisting us from start to end. First time buyer of car here and he was very accommodating. More

Sales people were great Salesman was great, salesmanger was a little on the aggressiveside, didn't communicate well as far as set price of vehicle, financial officer didn't e Salesman was great, salesmanger was a little on the aggressiveside, didn't communicate well as far as set price of vehicle, financial officer didn't explain finances very well. Vehicle was splattered with tar upon delivery More

Great dealership I went to Kenny Ross and worked with Dave Liebro to buy a new truck. I received great service and would recommend Kenny Ross and especially Dave Liebr I went to Kenny Ross and worked with Dave Liebro to buy a new truck. I received great service and would recommend Kenny Ross and especially Dave Liebro to anyone. More

Very helpful and no pressure. John was very helpful and accommodating in helping me buy my new truck. It was a friendly and low pressure experience. I love my new ride! John was very helpful and accommodating in helping me buy my new truck. It was a friendly and low pressure experience. I love my new ride! More

Great Salesman Our new car buying experience was excellent with Ben Aul when we bought our Ford Escape. Ben is very knowledge about the Ford line. He went above our Our new car buying experience was excellent with Ben Aul when we bought our Ford Escape. Ben is very knowledge about the Ford line. He went above our expectations to make this a great buying experience for us.. Bob &Jeanne More

A wonderful experience..Thanks to Jack Walsh We were looking for a new car when one Monday morning my wife and I decided to stop by Kenny Ross Ford South..We were courteously greeted and welcomed We were looking for a new car when one Monday morning my wife and I decided to stop by Kenny Ross Ford South..We were courteously greeted and welcomed by Jack Walsh a very nice man..Jack took his time showing us several vehicles until we decided on the 2016 Ford Focus...He also worked with us on getting the car financed..We got great warranty package..Thank you Jack for making our car shopping smooth...We would definatley buy another car at Kenny Ross Ford South..We would also like to thank Adam who assisted on the test drive and driving our old car home as we drove out of the car dealership in style..Good luck Jack Walsh and thank you once again..From Coleman and Princess Connelly..May God bless you. More

Best buying experience with Ryan! I was apprehensive buying a new car. Not knowing a lot about the Ford Escape. But Ryan Kiffer went above and beyond making my car buying experience gr I was apprehensive buying a new car. Not knowing a lot about the Ford Escape. But Ryan Kiffer went above and beyond making my car buying experience great. He's very knowledgeable with personality plus! Everyone we encountered was friendly and welcoming. I will definitely recommend Ryan to my friends and family. Thanks so much! More