Kenny Ross Ford South

Dirty and deceptive practices. Totally lied to and cheated Absolutely horrible experience. Completely lied to from the getgo ans cheated out of the opportunity to purchase the vehicle. Contacted dealership whe Absolutely horrible experience. Completely lied to from the getgo ans cheated out of the opportunity to purchase the vehicle. Contacted dealership when the ad for the car was posted, and Benjamin Aul - responded first thing the next morning. He confirmed the Jeep was available and I told him I want to buy it. (I have this all in text). He said there are a few people coming in that day that we’re also interested. I told him I will buy it over the phone but I just want to see pictures, I also explained that I didn’t want it sold out from under me since I was first to have the opportunity. Benjamin said he understood. Then he sent 3 pictures that were barely of the car, so I asked for more pictures. He responded saying he will take better ones. Then I never heard back. So 2 hours later I asked for a manager, Jacob and Chris I believe, one of them answered the phone and said “is this about the Jeep?” I said, yes it is. He said “it’s already been sold”. I asked how that was possible since I was technically first and offered to buy it. He said sorry, Benjamin worked a deal with someone else in person so now you’re second. I said that isn’t fair and the other person should technically be second. He said he agreed but that’s just the way it is. I asked for them to sell it to me and he said that would need to be approved by the GM. Then, he said he’d talk to the GM and get back to me and guess what?! HE NEVER CALLED BACK!! This is completely deceptive and underhanded. The way they handled the situation was piss poor and they took no regard for my intentions or ability to buy. They treated me like garbage and left me out to dry, even they knew they were wrong and I was 1st. Benjamin and I corispinded via text and I have the messages. This dealership sucks and I will make it my mission to share how horribly I was treated!! More

Buyer beware ! A simple adage, buyer beware, promises made but not kept. .Morality maybe in this case can be measured by the amount of money involved. So much for th A simple adage, buyer beware, promises made but not kept. .Morality maybe in this case can be measured by the amount of money involved. So much for the introduction, went pick-up shopping about four months ago, thought I found a deal on a Ford Raptor at Kenny Ross South, bargained for a few hours at their location, and was going to leave and a superior employee said if I give you 10,000. off would you buy it today, right now, keep in mind this is a $70000 vehicle, seemed to them it was a challenge to sell two Raptors the same day, thought about it and reluctantly said yes, if it were not for the discount I would not of bought it, I would of left. I signed all the paper work, brought all the paper work home, and filed it without checking it, no one does this without reviewing it, but I did, mistake, but I did. Several months passed by, was reviewing my payments, realized my total amount financed was the same as the sticker price of the vehicle, also could not find the $10000.00 discount anywhere , I also traded in a 2015 Dodge Ram, nice condition, something is just wrong. Called the finance bank, verified the original loan, called Kenny Ross, and somehow they just can’t remember the person’s name that gave the discount, they just can’t remember of that being said, would think with just a little research this person could be found quite easily, , fact being you just don’t forget deals like this one, especially with the type vehicle and the cost of it , your call where to place the blame, but is this who you want for your neighbor, the guy that sets at you dinner table on invite occasionally, the company that you put your trust in your vehicle you drive your family across the highway in, also your call ! A lesson learnt a long time ago, just become complacent, very costly mistake, be sure you don’t make the same mistake at Kenny Ross South. Ethics, character, is not to be taken for granted at Kenny Ross South, just not existent, when disputing this issue with a individual up there, was ask by them , did you sign it? Is what you are dealing with at Kenny Ross South. Beware! More

Car purchase Me and my wife came to dealership to see what they had to offer and what would work for us. Our salesman Steve wine from the beginning made the car bu Me and my wife came to dealership to see what they had to offer and what would work for us. Our salesman Steve wine from the beginning made the car buying experience and enjoyable one. He made it a point to see what we wanted and never tried to persuade us into something we didn’t want or need. I would recommend anyone to go see Steve for any car purchase. More

Service Department Took my Subaru in for first oil change and PA inspection. I was entitled to free inspection under their policy. My first oil change is also covered Took my Subaru in for first oil change and PA inspection. I was entitled to free inspection under their policy. My first oil change is also covered by Subaru. I had 4500 miles in the last 13 months so no emissions inspection required. They charged me for all three and I had to call each one individually to the reps attention (three reprints of the invoice). I had detailed my car the day before including fresh wax. No need to run it through the wash and leave it spotted, but they did. Their complimentary fluid check included overfilling my coolant by about a quart, which is now on my garage floor. More

Very positive experience I recently purchased a used car from Kenny Ross Ford. I experienced NO pushy sales pitches or efforts at intimidation toward purchasing from any of th I recently purchased a used car from Kenny Ross Ford. I experienced NO pushy sales pitches or efforts at intimidation toward purchasing from any of the staff (we interacted with 3 employees). My sales person was Steve, who I found to be kind and easy to work with. I was given the time and space to consider my options when needed. In meeting with Wendy, the financial consultant, I felt respected when I was not inclined toward warranty options. I like my car and would definitely consider returning to this dealership in the future. More

Never buy preowned cars. I bought preowned certified ford fusion2017 on July 25th, having a piece of mind for at least a year from bumper to bumper protection plan. I have sch I bought preowned certified ford fusion2017 on July 25th, having a piece of mind for at least a year from bumper to bumper protection plan. I have scheduled a first oil change on December 29th, 2017. When I took the car they found all rear Brake Pads and Rotors are all worn out. I talked about the warranty but the service guy never listen to me about the warranty. Talked one thing while selling but they would be different later.Be careful with this Dealer.I never trust this Dealer anymore.be careful, More

Customer Service I brought my suv in for service, Paula Mooney was my service tech. She has no people skills at all and she advised me that my truck would need additi I brought my suv in for service, Paula Mooney was my service tech. She has no people skills at all and she advised me that my truck would need additional service however she offered no other explanation. She always made me feel that I was bothering her and wanted the conversation to be over quickly with no questions. My exhaust system is now in need of repair and it was fine when I initially brought my truck in. My truck was in need of parts for an oil leak. I have an extended warranty which covered the service. I spoke to her Supervisor who advised that my exhaust system was rusted when I just bought the vehicle and there was no rust. This was a bad customer experience that I would not wish on anyone and I will not be recommending your services in the future. Thank you More

Best salesman and experience in a dealership!! Purchased a car didn't care for that type of vehicle.Called the salesman Brian ledbetter. He said bring it back we will make you happy and they wor Purchased a car didn't care for that type of vehicle.Called the salesman Brian ledbetter. He said bring it back we will make you happy and they worked hard to get me in a great new vehicle I love.the attentiveness of the whole group of workers was amazing. Go to Kenny Ross tell them Gilly sent you!!! More

The best place to buy a car. It was a pleasure to do business at Kenny Ross Ford South. Ryan and Chuck were great, and helped me over the period of a month or so to find the righ It was a pleasure to do business at Kenny Ross Ford South. Ryan and Chuck were great, and helped me over the period of a month or so to find the right vehicle. They worked really hard for my business, and I have been very satisfied with the vehicle since purchase. 10/10 would buy from again. More

Ryan Kiffer is your guy for great customer service! The number one thing that I normally hate about dealerships is that the salesmen tend to size you up the second they see that you are young and/or a w The number one thing that I normally hate about dealerships is that the salesmen tend to size you up the second they see that you are young and/or a woman and assume you know nothing about cars. Ryan didn't do that at all. He was super friendly from the moment my fiance and I walked through the door. He took the time to go over the type of car we wanted, our must-have features and our budget. He was very respectful of all of those things and helped us to find the perfect car. We even stated at the beginning that we did not plan on purchasing that day and that did not change Ryan's attitude at all. He was still very positive and helpful and that was what made us come back a week later to finish the deal. Sure, it was great test driving two Ford Edges to see the difference between the V6 and the 2.0 EcoBoost and hearing about the hundreds of great features, but his personality and genuineness is what really made us come back. Ryan makes you feel like you have been lifelong friends instead of him just being your salesman trying to make a sale. He has a great sense of humor and is very down to earth. He will even remember details about conversations you had previously. For only spending 3 hours with him during the first visit a week prior and him being able to recall details about us that were just casually mentioned is rather impressive! He also actually knows a lot about the product that he sells which sometimes is a rare find in any sales industry these days. Even after we left the dealership after our original visit, he followed up during the week to see if he could answer anymore questions or help in anyway. I would highly recommend working with Ryan if you are ever in the area looking for a Ford! More