Kenny Ross Ford South

Top of the line service....and complimentary car wash Scheduled an appointment on line requesting "the works!" We will be driving a very long distance and wanted to be sure everything was A-ok. Scheduled an appointment on line requesting "the works!" We will be driving a very long distance and wanted to be sure everything was A-ok. More

Ben Aul was a very helpful sales person. I worked with Ben Aul in Sales. He helped me to understand my leasing a vehicle as opposed to buying one. He was patient, friendly, and wanted to be I worked with Ben Aul in Sales. He helped me to understand my leasing a vehicle as opposed to buying one. He was patient, friendly, and wanted to be sure I was comfortable with every aspect of my getting a new vehicle. I would, and have mentioned Kenny Ross dealership to friends, and specifically recommended Ben as an excellent person to talk with if considering a car. More

GREAT-EXCELLENT SERVICE Ben was great to work with when I came to the dealership to purchase a vehicle. . He had solid knowledge of Ford products and was very helpful in Ben was great to work with when I came to the dealership to purchase a vehicle. . He had solid knowledge of Ford products and was very helpful in assisting me with my car decision and eventual buying. Ben was very informative and was most willing to answer all my questions. My experience with car buying was a great experience due to a great salesman. Also as my car buying experience was being completed the Finance manager was very kind and through in answering my questions . The whole car buying experience from beginning to completion was good because of a great salesman and other knowledgeable staff More

No pressure from sales Chris was great to work with! As well as the management team. Thanks for all your help in purchasing my 2017 f150. I will definitely recommend Chris t Chris was great to work with! As well as the management team. Thanks for all your help in purchasing my 2017 f150. I will definitely recommend Chris to family and friends! More

Great experience! Ryan made my experience amazing while trying to get into a new Escape! I chose Kenny Ross Ford South because the other dealership I was dealing with w Ryan made my experience amazing while trying to get into a new Escape! I chose Kenny Ross Ford South because the other dealership I was dealing with was not helping me find what I was looking for. Ryan got me everything that I was looking for and some! Super pleased with my experience there. More

Superb Bill Glisan is the best this is my second car getting from here through him and might I add I don't have the best credit. Everytime I go Iam in and ou Bill Glisan is the best this is my second car getting from here through him and might I add I don't have the best credit. Everytime I go Iam in and out very professional there more like family now I wouldn't get a car from nowhere else, thanks Bill your appreciated( kashawna) More

Great experience! I received excellent service and highly recommend this dealership! From my salesman Ben to the general manager Chris, I found truly dedicated professi I received excellent service and highly recommend this dealership! From my salesman Ben to the general manager Chris, I found truly dedicated professionals. Pleasure to work with More

Truly the worst experience I have ever had in my life. The service department is the worst. They don't schedule your appointments correctly over the phone or listen to you when you give them a cell phone The service department is the worst. They don't schedule your appointments correctly over the phone or listen to you when you give them a cell phone number instead of the home number for you they have on file. They run out of envelopes when you drop it off the night before. Then the service adviser, Rob, blames all their mistakes on you and offers nothing to make it right, even though they were open for 4 more hours and all you needed done was a state inspection and emission on a 2 year old car with 13,000 miles. I had to call the service manager who apologized, but still didn't offer to make it right before I picked up the car. I would have had to bring it back, which is a huge inconvenience for a single person who doesn't live near the dealership. When I picked up the car, they didn't have my insurance and registration with the paperwork and keys at the cashier. I didn't notice until I got to my car. I checked my glovebox and didn't see them in there. I went back and another rude service adviser, named Chris, asked me twice if I checked the glove box because "that where we put them" and said abruptly when he was done another customer, he would go out and search my car for them. I angrily left and tore apart my glovebox and found them stuffed in the back with a bunch of napkins. Again, he implied that this was my fault for not searching hard enough or that I should have magically known that their best practice is to hide your important papers in your glovebox instead of keep them with your other paperwork and keys, like all other dealerships and garages that I have been to. They have the worst customer service skills, terrible best practices for handling paperwork and their service advisers escalate problems and blame the customers for the faults of the dealership. I have never left a garage or dealership so angry. It was like I was in a bizarre alternate universe. More

Always a positive experience with Ryan I called for Ryan to get a vehicle from another Kenny Ross location and he had it there a few hours! Great experience! Will come back again! I called for Ryan to get a vehicle from another Kenny Ross location and he had it there a few hours! Great experience! Will come back again! More