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Kenny Ross Ford South
Castle Shannon, PA
1,395 Reviews
Pittsburgh Is Covered
We believe that all of our Bethel Park, South Park PA and Venetia PA drivers deserve to have a comprehensive customer service experience here on our lot at Kenny Ross Ford South, and that extends beyond offering a test drive. From financing to providing reliable repairs and service, our team is dedicated to helping you succeed as a driver. We're here to answer questions, provide guidance, and help you however we can.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,395 reviews
August 05, 2016
Dowd13 On July 11 th we took our explorer to be serviced. Diagnostic test shows a leak in water pump. We're told pump had to be ordered, service was declined On July 11 th we took our explorer to be serviced. Diagnostic test shows a leak in water pump. We're told pump had to be ordered, service was declined at that time. We were charged 160.00 for the testing. Although the pump itself is under warranty. Several messages were left for Kevin but never returned. Moving forward rescheduled to have water pump fixed on the 25 th of July. Only to be told they couldn't take our word that it was the water pump. Took it back in on July 25 th just to be told is was the water pump and the part had to be ordered.... Ihad to call on August 5th was told that the part JUSTarrived today... Shocking!' when I explained that I was upset over having to bring my car back on the 25 th of July because they couldn't take my word that it was the water pump and now having to bring it back for the third time. I asked for compensation for the mix up. Kevin Anderson said and I quote "what more do you want it's free. It seems to me you're making a big deal out of this. You're trying to EXTORT me to get something free!" Never in my life have I been spoken to like that. Maybe somebody needs to teach Kevin some customer service skills. Then he proceeded to tell me to take my car somewhere else. Asked me why I didn't take my cat back to where I bought it! I told him because it's far and we were advised not to drive the car. So I took Kevin's advice and am taking my car somewhere else! More
by Dowd13
Employees Worked With
Kevin Anderson
July 14, 2016
Great experience. awesome staff My daughter was in a fender bender. She had an older escape that ended up being totaled , we went to Kenny Ross to see what options were there. Jack My daughter was in a fender bender. She had an older escape that ended up being totaled , we went to Kenny Ross to see what options were there. Jack Walsh was incredibly helpful and did a great job working with us from beginning to end. Helped make an unfortunate situation positive and satisfying in the end. Worked with financial person who was great too for my daughter. Everyone we dealt with very helpful, professional and willing to work with us for the best outcome. Everyone seemed genuinely invested in working with us and not just for the sale. Thank you More
by outoftowner
Employees Worked With
Jack Walsh
June 24, 2016
Trying to exchange cars because of letter My dad and I were trying to buy brand new Taurus because Kenny Ross send us letter where you can buy brand new Taurus at same monthly payment as your My dad and I were trying to buy brand new Taurus because Kenny Ross send us letter where you can buy brand new Taurus at same monthly payment as your old Taurus. They lied to us because brand new car cost over 100$ more in monthly payments than my old Taurus. Salesman joe keep saying that they can give us best deal and waste my time. I don't like when dealer waste my time, he should have said from beginning after we show him letter yes I have chance to buy brand new car or no I don't have chance to buy brand new car. I left with my old Taurus. I will never return to Kenny Ross dealer. Kenny Ross dealer shouldn't send any more letters because they are all lies. Honestly and trust is most important thing in retail business. More
by Tauruslover007
Employees Worked With
Joe, Chuck Yeager
June 10, 2016
It took awhile, but KRFS took care of me. Update, GM Tom McDonald contacted me, we had a pleasant conversation and he took total ownership of the situation below and made sure that I got what Update, GM Tom McDonald contacted me, we had a pleasant conversation and he took total ownership of the situation below and made sure that I got what was promised and in a professional way. I always thought the people there were nice, if you have a problem, get the management team at Kenny Ross Ford South involved. I bought a $70k Ford truck that I am very happy with. The problem now is the dealers total lack of follow up/customer service. I contacted the sales person 2.5 weeks ago to get a clarification on something we discussed several times while looking at the truck. He said that he wasn't positive so he would have to check on it and get back to me. Two weeks later I was unable to reach him by phone so I sent him a email asking for the info. After several days of no answer I went on the dealer website and using their "contact us" page , I sent a note to mgr Dave asking him to call me. I got a robo call from the Internet Sales guy thanking me for visiting the site, and if you give me info on what model you are looking for, I wold be happy to assist you". So next I tried calling again, no mgr to talk to, so I left a short voice mail for mgr chuck, identifying myself, stating that I had an issue with a truck I bought there and asking for a call from him. Within 6 hours I receive an email from the sales person stating that I "misunderstood him" when I interpreted his "yes, it will have it" which was stated multiple times and once in front of a sales mgr, as an actual yes. The kicker here is that this dealer loves to bombard your email account with , thanks for visiting, thanks for purchasing and , here are some great deals for servicing your new ______, . The vehicle I purchased was a new f350 , these emails consistently refer to my vehicle as a f250. More
by 2 time Kenny Ross buyer
Employees Worked With
Tom McDonald, Mark Pritchard, Chuck Yeager
April 20, 2016
Impossible to schedule a service appointment I spent 2 days making multiple phone calls and leaving messages for service advisors attempting to schedule an appointment. No one ever called me bac I spent 2 days making multiple phone calls and leaving messages for service advisors attempting to schedule an appointment. No one ever called me back. Not one person. I guess I will spend my money elsewhere. More
by sam adams
Employees Worked With
multiple service advisors
April 07, 2016
Awesome Sales Representative Jack was very helpful and very professional he did great in assisting us from start to end. First time buyer of car here and he was very accommodatin Jack was very helpful and very professional he did great in assisting us from start to end. First time buyer of car here and he was very accommodating. More
by enerlalem
Employees Worked With
Jack Walsh
March 08, 2016
Sales people were great Salesman was great, salesmanger was a little on the aggressiveside, didn't communicate well as far as set price of vehicle, financial officer didn't e Salesman was great, salesmanger was a little on the aggressiveside, didn't communicate well as far as set price of vehicle, financial officer didn't explain finances very well. Vehicle was splattered with tar upon delivery More
by Jlewis3686
Employees Worked With
Jack Walsh, Chuck Yeager
February 28, 2016
Great dealership I went to Kenny Ross and worked with Dave Liebro to buy a new truck. I received great service and would recommend Kenny Ross and especially Dave Liebr I went to Kenny Ross and worked with Dave Liebro to buy a new truck. I received great service and would recommend Kenny Ross and especially Dave Liebro to anyone. More
by MattB1521
Employees Worked With
Dave Liebro
February 27, 2016
Very helpful and no pressure. John was very helpful and accommodating in helping me buy my new truck. It was a friendly and low pressure experience. I love my new ride! John was very helpful and accommodating in helping me buy my new truck. It was a friendly and low pressure experience. I love my new ride! More
by Truck guy
Employees Worked With
John Sobocinski
February 25, 2016
Great Salesman Our new car buying experience was excellent with Ben Aul when we bought our Ford Escape. Ben is very knowledge about the Ford line. He went above our Our new car buying experience was excellent with Ben Aul when we bought our Ford Escape. Ben is very knowledge about the Ford line. He went above our expectations to make this a great buying experience for us.. Bob &Jeanne More
by sfbob
Employees Worked With
Ben Aul
