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Kenny Ross Ford South - Service Center
Castle Shannon, PA
233 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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233 Reviews of Kenny Ross Ford South - Service Center
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July 25, 2020
Terrible experience start to finish I would honestly give this location zero stars if I could. They sold me my vehicle WHILE it had parts that were actively under recall/warranty and nev I would honestly give this location zero stars if I could. They sold me my vehicle WHILE it had parts that were actively under recall/warranty and never mentioned it to me AND skipped that section of my paperwork entirely. As a first-time car buyer, I did not know any better - but upon researching, they had a LEGAL obligation to inform me before i purchased. Furthermore, I brought my vehicle back for service THREE subsequent times because the transmission was stuttering due to the part that needed replaced that they never told me about. The first two times I was told that I did not, in fact, have the part, and there was nothing they could do. After getting it looked at by an independent mechanic for an unrelated issue, and having THEM tell me that I had the part that needed replaced, I brought it in a THIRD TIME. They conceded that I had the part, told me it was on back order from Ford, that they were placing an order, and would notify me when it arrived. Shocker ... i never heard back. For 8 months. No one spoke to me with respect or took me seriously. If you are in the Pittsburgh area and have the ability to go to a different location, DO SO!!! The Moon Township location listened to my concerns, immediately confirmed the issue that needed addressed, and fixed it SAME DAY. I will never be back to Kenny Ross Ford South for any reason. I'm beyond disgusted. More
by Don't go here :)
Employees Worked With
Whoever the service manager is, as well as a woman named Paula. I won't blame my sales man, who I believe was named Gary.
Helpful July 10, 2020
very unprofessional took my truck to have the e-brake fixed. when i got it back, the e. brake went all the wall to the floor and did not stop the truck from moving even o took my truck to have the e-brake fixed. when i got it back, the e. brake went all the wall to the floor and did not stop the truck from moving even on the slightest grade.now heres the good part. i called the service manager Paula and explained the problem and she told that it was normal.then she told me the car was fine when it left there. as if she left her office and drove it her self.not to mention the grease and boot marks all over my white rocker panel.Please do not take your vehicle there.they could careless about you.like i said very unprofessional! More
by joemitch5825
Employees Worked With
paula service manager
May 06, 2020
Service is Most Terrible Experience Ever My truck had one tire with abnormal tire wear with the tread worn down the middle with <20k miles. Any reputable Service Department would acknowledge My truck had one tire with abnormal tire wear with the tread worn down the middle with <20k miles. Any reputable Service Department would acknowledge this is due to improper inflation and improper tire rotation. This unscrupulous Ford Dealer Service insisted it was normal wear, and lied to the cause since they performed all scheduled maintenance since the vehicle was new. I stated I would air my grievances on social media as is my prerogative as a disgruntled customer. The service manager then came very belligerent and falsely accused me of "Threatening Him" and told me to leave. I am a law abiding citizen and never threatened anyone. I only expressed my opinion and exercised my First Amendment Right to Freedom of Speech. Then the management of this disreputable Ford Dealer has chosen ignore the fact that their belligerent Service Manager is 100% responsible for escalating this situation by having the audacity of making False Accusations and violating my Right to Free Speech. It is my humble opinion to avoid this Ford Dealer as there are several reputable Ford Dealers in Southwestern PA. More
by disgruntledcustomer412
Employees Worked With
Service Manager and Dealership Manager
February 10, 2020
Excellent Service Service was very professional. Everything was accomplished in a reasonable amount of time. Everything was explained in a detailed and understandabl Service was very professional. Everything was accomplished in a reasonable amount of time. Everything was explained in a detailed and understandable manner.. Additionally my coupon was used! More
by Mark
Employees Worked With
Unknown
January 16, 2020
Dan and his associates were informative about the process of my collision repairs. My car was returned to me in top shape and clean inside and out. of my collision repairs. My car was returned to me in top shape and clean inside and out. More
by Lober64
Employees Worked With
Collision department
January 16, 2020
Glad to see Paula is back in Service! Car was Glad to see Paula is back in Service! Car was washed/waxed during the inspection appointment, which was unexpected. Sparkling clean sheen! Hone Glad to see Paula is back in Service! Car was washed/waxed during the inspection appointment, which was unexpected. Sparkling clean sheen! Honest and loyal staff! More
by JasonA
Employees Worked With
Paula
January 14, 2020
I was very disappointed with customer service. I had my car towed on a Saturday evening, showed up Monday morning to explain what happened over the wkend. They explained that they wouldn’t be able to get i car towed on a Saturday evening, showed up Monday morning to explain what happened over the wkend. They explained that they wouldn’t be able to get it in for diagnostics til Friday. Ok fine. What choice did I have. My car had no power steering. By Friday afternoon, I had yet to receive a call yet I had seen on Thursday night that my car had been moved from it original spot but I tried to remain patient. I phones the service dept Saturday morning and was told the person working on my car was not in and there was no update in the system and therefore they were unable to give me any info. Well Saturday evening I drove by the dealer and again my car was in a different spot, so I stopped to check it out. The battery I purchased was still in the car and when I turned on the ignition, my steering was back and my idiot lights on the dash were out but still no call or update! Called three times on Monday and finally got a return call (about 4) to tell me the problem and it should be ready in an hour. Well when I went to pick it up, it was still in the same spot from Saturday. I truly felt like someone was blowing me off then blowing smoke up my a** all week. Not ONE single call or update. Just left me hanging All week and weekend. Very unprofessional men there. The only person that made me feel like my time was just as important was the woman at the service desk when we picked up my vehicle! They could sure learn a thing from her about customer comes first!!! More
by Sandy
Employees Worked With
Service dept only. Man checked my car in, called over a wk later, woman at dept when picking up
December 13, 2019
The service department is phenomenal. Great customer service and timely service! Paula on the customer front end was reassuring and explained everything well. The mechanics performed quality work and ti service and timely service! Paula on the customer front end was reassuring and explained everything well. The mechanics performed quality work and timely repairs More
by Pattka223
Employees Worked With
Paula Mooney
December 09, 2019
Great service techs...keep you advised every step of the process. Comfortable waiting area and shuttle service.phone calls answered in timely manner. Understood my needs. process. Comfortable waiting area and shuttle service.phone calls answered in timely manner. Understood my needs. More
by marallt
Employees Worked With
Paula Mooney, Rick Sutton
