Kenny Ross Ford

I had a very good experience at Kenny Ross Ford, Lenny and Jack were helpful, friendly, and courteous. and Jack were helpful, friendly, and courteous. More

I went to kenny ross ford very nervous buying a new car but when I got there I was greeted by Lenny vargo he help me find the car that fit my budget and work for me very helpful and not pushy and dan fay i but when I got there I was greeted by Lenny vargo he help me find the car that fit my budget and work for me very helpful and not pushy and dan fay in finance explained everything I signed and was very nice I would definitely send my friends and family there to buy their next car More

Ben, Dan, and Cody gave us excellent service! Thank you for your time. They were the best! for your time. They were the best! More

I purchased a new 2021 Ford F150 on May 11, 2021 I purchased a new 2021 Ford F150 on May 11, 2021 from Kenny Ross Ford. I was sold a defective vehicle ( hole in radiator) and they said maybe I purchased a new 2021 Ford F150 on May 11, 2021 from Kenny Ross Ford. I was sold a defective vehicle ( hole in radiator) and they said maybe it happened on my way home. I have pictures of engine compartment and ground where it was parked after only 12 miles , no fluid on the ground or in the engine compartment . I returned it to the dealer on May 13, 2021, When they put fluid in the radiator it leaked all over the ground and frame. They kept the truck for 8 days because they had to order a new radiator. I was also promised a tonneau cover as part of the agreement but they said the salesman never initiated a order for it, and am I sure it was included with the sale of the vehicle, finally they agreed but then it was installed incorrectly (pictures). They sold me an extended service plan ( $2500.00 ) that was presented to me as a Ford motor company service plan ( contract # UVP063928 ) but was actually a 3rd party company and when I asked to have it cancelled I was told by the finance officer that he could "NOT cancel the plan, that I had to do it myself by submitting forms, a cancellation letter, copies of each plan and a certified odometer mileage form directly to 3rd party company US Warranty. According to a Ford credit representative and US Warranty Corp this cost me approximately $225.00 because if cancelled by the dealer there would have been a full refund not a pro rated refund. Another plan was added into the financing, a Theft Etch plan contract # FNEC053696 ($399.00 ) that was not even disclosed to me or to Ford credit but was revealled to me when I asked to cancel the other plan, it was never disclosed to Ford Credit and cannot be found listed anywhere on the finance agreement . I have documented statements from several Ford Credit representatives who told me that only 1 plan is shown on the finance agreement. Next, They put the wrong birth date on the PA MV1 registration form, when I told him about it he stated it doesn't matter and I could change it later if I wanted ( of course at my expense). They did not send the registration and title paperwork to Penndot in a timely manner. The registration and title paperwork was rejected by Penndot for insufficient funds on July 13 and sent back to Kenny Ross for an additional $40.50. The REJECTED paperwork apparently sat on a desk until August 11,( the expiration date of my temporary registration). When I called to inquire why I had not received the registration card and Ford Credit had not received the title information, stating Penndot said it was returned to Kenny Ross for the correct fees on July 13. Kenny Ross said they didn't know anything about it and had no paperwork on it. Several hours later, OH! They just happened to find the rejected paperwork on another persons desk, however it had a notation on it from another employee at Kenny Ross dated July 20, when they receive so they lied about not knowing about it or having the paperwork. The person I was speaking with on August 11 began a barrage of questions on how would I like it classified 2 or 3 stating a bunch of numbers and trying to make it seem like it was my fault it was rejected and returned. Then I got an unannounced visit that afternoon at my home from a rude and unprofessional person (employee of Kenny Ross) who without even identifying herself to me shoved A large UPS envelope of papers at me telling me to put them in the vehicle and I could drive it even though my temporary registration had expired. When I asked her name she began yelling at me about the fact she had not been able to go see her daughter in 3 months and people were off sick,( the dog ate my homework excuse ) etc, etc. I finally had to tell her to get off my property. The papers however were useless as a registration which was verified by County Sherriff Dept. because no temporary extension was filed, no extension # was given and to my knowledge could not even be extended because it was rejected for "Insufficient Funds" . Therefore I could not legally drive the vehicle from Aug 11 until Sept 10, or if I did I could face a summary charge for driving without a legal registration. When I notified the sales manager of Kenny Ross about the visit and the situation with the paperwork, he said he would pay any fine if I got stopped. He was telling me to break the law and he would pay the fine. I am not sure if that is a violation of Title 75 section 1301 of Pennsylvania law. I could not sell, trade, payoff ( ford credit had no title until Sept 8) or legally drive the vehicle ( August 11 to Sept 10 ). This delay in the payoff cost me a daily interest fee of approximately $3.00 a day, (Aug 11 to Sept 10) with Ford Credit. When I did receive the registration on Sept 10, 2021 it was good until Oct 31, 2021, only 51 days, and needed to be renewed by that date costing me another $97.00. Please do yourself a favor and avoid this dealer. There was 1 bright spot and that was the service manager who did try to rectify the problems but to no avail. P M C More

Do not take your car to be serviced there. They had my vehicle for three days before calling to tell me what was wrong and they still had to order parts. They stated they fixed seat belt and it’s still br vehicle for three days before calling to tell me what was wrong and they still had to order parts. They stated they fixed seat belt and it’s still broken. I have left countless messages and even Lou the customer service manager is unwilling to help! More

This is the worst car dealership I have ever dealt with! After speaking with Paula Blazowich on multiple occasions we set an appointment to test drive a Bronco. I was told she had 2 available for sale. Upon After speaking with Paula Blazowich on multiple occasions we set an appointment to test drive a Bronco. I was told she had 2 available for sale. Upon arriving at the dealership noone had any information about my appointment! They sent me to a salesman who proceeds to tell me neither vehicle could be sold until February. I then asked to speak to a manager, the manager was very nonchalant and acted as if it were OK that I was lied to. I drove an hour to this appointment and they could care less! I am a 100% disabled veteran and this was a Great sacrifice to me as well as a stress on my health and PTSD! No one should go through such a process with this much stress. To make the matter worse no one seemed to care that I was out over 2 hours of my day, all the gas I used, and the emotional and physical stress that I endured! Buyers BEWARE!!!! More

Words alone cannot express how amazing my experience was with this dealership. From the manager to the salesman, to the funny finance guy, I had wonderful service and was treated like family. I was not trea with this dealership. From the manager to the salesman, to the funny finance guy, I had wonderful service and was treated like family. I was not treated like a number or a mere customer. I felt that they truly had my interest at heart and took care of me like a family member. As a single mother who has had many hardships, I was terrified to take out another loan, worrying about the amount that I could afford. They worked with me to find me a new vehicle that I could afford and feel comfortable with. The manager, John, is a warm, friendly, Christian man who makes you feel at home as soon as you meet him. My salesman, Brian Smoody, was down to earth, knowledgable, and worked hard to find me a good deal. The finance man (I'm forgetting his name) was hilarious. We had a good time cracking jokes. He was amazing and quick with the paperwork. I will be coming here for years to come as long as these gentlemen are here. I would definitely recommend this dealership to anyone looking for a new vehicle! More

Purchased a used Toyota highlander. Had weird brake issues from day 1. Scheduled maintenance at kenny ross and was told it was already serviced and they just didn't reset the computer. Brakes still t issues from day 1. Scheduled maintenance at kenny ross and was told it was already serviced and they just didn't reset the computer. Brakes still thumping took to Toyota dealer and the rotors were warped beyond repair. Was told the vehicle should have never been sold like that even if it was AS IS. So obviously their service dept just overlooked a major brake issue and sold the vehicle. After calling there I was told their service dept would never overlook something like that and perhaps I caused the warping with something I did. Meanwhile I just purchased the car less than 4 mos ago. Toyota dealership said this is a long time worth of damage. I will never purchase another vehicle from them or do any type of service either. Worst experience. More

They treated me fair and they took care of me and worked with me on the price. Great job to the staff for the work with me on the price. Great job to the staff for the work More