Kenny Ross Ford

First negative review i have ever given. It was truly a terrible experience from the time i made the first phone call until i recieved the title in the mail. I would have walked out on 6 occasions had they not had the exact car my wife wanted. Truly terrible

My name is Scott Eckrich, I have purchased many Ford products from Kenny Ross Ford, Chevrolet over the years. Have not had to many issues over the years. Most were resolved early and met both mine and Kenny Ross dealers wether Ford or Chevrolet. My issue know is that I own a 2014 Ford expedition that my and my wife bought new. ($60.000.00) I took the truck to the Ford dealership in adamsburg ,pa. The issue was the bubbles under the paint on the hood, hatchback, and over other areas. The paint manager said he could not help without talking to the service manage first. He told me that the warrantee was out by a couple thousand miles, but he would see what Ford might do. Three weeks later, No answer and No phone call from the service manager or the dealership. So, I went back to the dealership and to talk to the service manager. I was told that he would have to check with the Ford company. Waited for about 30 minutes, with still no answer. I then told him how disappointed with him and Ford for the lack of concern with my paint issues. You would think because you spend this kind of money, that they would try to help resolve the problem. Well, another week has gone by and still no answer. Thank you Ford! I will remember this when I want to buy another truck.

Traded my really nice 2006 Ford Mustang GT (my sweet ride for 4 years) to them this past week and was told by the sales manager that the car had 3 codes coming up and would be basically unable to sell it. He offered me $4,000 for trade on a car that was valued by KBB for $7,600 to $10,101. I was distraught. I told him I was expecting somewhere around $8,000 for the car and I couldn't take so low. He re-offered $5-5,500. I told him $6,000 was the best I could do. He came back a third time and said that "because we were return customers, he would slide it in for us - EVEN THOUGH it was un-sellable with all of the problems the codes showed, and a horn that didn't work". I thought he was saving me. This afternoon, my wife was checking to see if the Mustang was listed - even though the manager said it would be sent to an auction - and saw it listed for $12,100! So, the car that was in bad shape, with a horn issue, and codes, is now listed for DOUBLE what they gave me. The answer I got was that they always put it on for 120% value (meaning it is worth $10,000) whether it is through the garage or not. Even so, they are either selling a car with problems for $6,000 over what they gave me to some unsuspecting person, or there is little wrong and they are going to make over $4,000 on the deal. I was lied to and cheated. I will never be back.

Sales process went quite well; cannot comment on service until I use it . Dealership had more of a selection of the category of truck I was looking for

From day one we told our WELL INFORMED sales person we wanted a truck to haul our 23 foot camper. We told our sales person and the sales manager that we just wanted to purchase a truck with the power and capability to tow a 23 foot camper. We purchased the 2018 Ford F-150 with the promise that the trailer brake controller would be in, in 2 weeks. That was the first lie. we called and were told that it was back ordered. Then, 2nd lie. I find out that Ford engineers screwed up and did not put in a fuse or the jump from the battery to the fuse main. Now they say oh I have to wait until the end of the 3rd quarter to get this part fix. No one will be able to convince me that the dealers and sales people did not know about this before I bought my truck. I want Kenny Ross to make this right. I want them to buy this truck back. I think they need to contact me because I want to file a claim on their insurance for errors and omissions. I want them to OWN UP TO IT. Kenny Ross doesn't give a rats xxx about their customers so buyers beware. Especially if you are looking for a F 150 to tow a camper. There is no guarantee that the engineers will actually figure it out.

I have bought a lot of cars in my life , never from the same car dealership because it was a nightmare. . Kenny Ross Ford was the best car buying experience of my life . From the first time I walked in the building,I was treated with respect..Thank You Ben , Jim and Kenny Ross!!

Thumbs up, everybody at there was very nice to meet and work with. No pressure, fair pricing , any concerns they will handle. Good experience when looking for a car

This is not just another cold dealership to contend with. Jim was great with a woman who had many stories and questions to ask. Never pressure, Never cold, but was like a friend you woulld talk to and get all the info you really needed about a new car. I have so much respect for Jim and the other team members. As a woman purchasing a new vehicle, sometimes men think we dont know very much about what we want in a car; but they were so patient and respectable and had enough info for me to make me very very happy. Thank you Jim and everyone there for all your help. I am very excited to drive my new Ford. Knowing I can call and come in for help is so needed for a woman to know. Jim the only thing you need to do is step up your golf score.

I am a 25 year old 1st time dealership buyer ...(former craigslist car buying pro) (not a fake reviewer) After spending several days visiting different car dealerships in the area and dealing with cranky ,egotistical, know it all pretty boy lazy salesman I am THRILLED that I stopped into kenny ross ford Tuesday morning. (Tuesday Dec 26th) I walked in the door and was greeted by Doug Poko. His first question was "what can I help you with today". I told him that I was interested in the used 2011 honda pilot. He just got back that morning from a long vacation so he wasn't yet aware that it was on the lot. He went and got the keys and we went to check it out. It was an as is no warranty vehicle. I can truly appreciate that he was looking over the same types of things I was (paint, wear and tear, etc.) He wanted me to be aware of any small defects of the vehicle (which there were hardly none surprisingly after 110k miles). He then allowed me to take a nice test drive and was concerned that this was still a good used car (which in fact it was) That genuine integrity alone sold me on the car. Not being pushy or talking about a sale...he was to busy focusing on feeling how it rides, engine, transmission etc. He didnt know it yet but i was $old on it. As we went back and forth joking while talking $$ he made it fun (felt like he was working for me not against me for a fair price. I'll admit I was a stubborn Mule but he made it FUN. Yes I said fun. I bought the vehicle with confidence. Previously to walking into kenny ross I planned on walking after talking and maybe coming back. But he kept my attention. I planned on visiting 2 more dealerships but doug had me sold. Thank you Mr. Poko. Financing was quick and easy and very straight forward. I will be a personal lifetime customer and plan on buying all of my business vehicles through Poko at kenny ross. When he retires I am pulling him off of the golf course to sell me my vehicles lol. Last note for the chairmen at kenny ross...please take good care of whoever is doing your detail work they're the best around...compared to smail, toyota gbg, star, cochran, and many others I visited.

I went to Kenny Ross Ford recently to check out a Mustang convertible. The car was in excellent shape & the staff was very friendly & helpful . I bought the car about 2 weeks ago & it is an absolute pleasure to drive . I would not hesitate to buy another car here or strongly recommend them to others ! Great Car , great people & a great dealership !