Kenosha Toyota

Deposit taken, paperwork issued, car sold to someone else. I recently attempted to purchase a 2019 Lexus LS 500 from Kenosha Toyota. After multiple video inspections and extensive discussions with An else. I recently attempted to purchase a 2019 Lexus LS 500 from Kenosha Toyota. After multiple video inspections and extensive discussions with Antonio, my salesperson, we agreed on a price of $51,000. I was then informed that another buyer was interested and that I needed to increase my offer to $51,500 to secure the vehicle. I agreed. My $500 deposit was processed, and I received sales paperwork from both Antonio and Dylan, the used car sales manager. With the purchase confirmed, I booked a flight and hotel to pick up the car. Just over an hour later, Dylan called to tell me they had sold it to another customer. Apparently, another salesperson had obtained a verbal commitment before mine but hadn't collected payment. When that salesperson discovered my deposit had already been processed, management was brought in to decide who would get the car. Steve, the general manager, ultimately chose the other buyer. His explanation was that the other customer had verbally committed first, and the fact that Kenosha Toyota had already accepted my payment and issued purchase paperwork didn't matter. What bothered me most was Steve's response. He showed little interest in acknowledging the dealership's mistake or finding a reasonable resolution. His decision was final, and any inconvenience to me was apparently beside the point. I had invested hours evaluating the vehicle, coordinating inspections, negotiating, and arranging travel. Fortunately, I was able to cancel my reservations without financial loss. I also had to ask for my deposit to be refunded, as that wasn't proactively offered during our conversation. I understand the difficulty of having two customers interested in the same car. That's precisely why dealerships have sales managers and processes to coordinate transactions. When those processes fail, customers should be able to expect accountability. Antonio was helpful throughout the buying process, and I don't hold him responsible for management's decision. Unfortunately, Steve's handling of the situation left me with very little confidence in Kenosha Toyota. If you're purchasing a vehicle remotely, particularly one with competing buyers, I would be cautious about relying on a deposit and sales confirmation as assurance that the vehicle is yours. More

I had a terrible experience with Kenosha Toyota and their General Sales Manager, Kevin Michelson, I was already working with another dealership (Serra Toyota) for buying a new land cruiser and had officiall General Sales Manager, Kevin Michelson, I was already working with another dealership (Serra Toyota) for buying a new land cruiser and had officially appraised my trade-in. Kevin reached out to ask about my previous experience with his sales team while a was in the market for a car, and I told him I was going to buy from Serra. He insisted he could beat their quote but needed to inspect my car. Since Kenosha Toyota is far away from me ( I live in Port Washington), I explicitly told Kevin: "Serra already inspected my car. If you can agree to match their $40,000 trade-in offer, I'll buy it from you, Otherwise, I’m going with Serra. I do not want to go back and forth between dealership no more."Kevin texted me back and explicitly said YES to the $40,000 trade-in price and send me the quote and then the final buyer's order; Based entirely on his written word, I drove all the way out there to pick up the new car. Instead of honoring the deal, they made me wait until the very last minute on delivery day, only for Kevin to backtrack and say, "My sales manager said I can't offer you the $40,000."When I confronted Kevin about breaking his word and making me waste my time, he told me I should go to another dealer to appraise my car!! we got into an argument. I demanded my paperwork back and walked out. They are completely dishonest, refuse to honor written text confirmations, and rely on shady bait-and-switch tactics to lure you through the door. I have pictures of the text message, emails and the buyer's order from him ,where Kevin and his team explicitly agreed to the price. This deliberate bait-and-switch tactic caused me significant financial and time inconvenience. Please I request that the Dealer Licensing Unit review this dealership's practices and take appropriate administrative or regulatory action, I had to borrow money to get the casher's balance we agree to, I had to buy and then cancel an insurance for the new car, cancel the insurance for my truck and then I had to purchase the insurance for my truck again, I had a road trip planed for that car, on top of that the gas and time wasted to drive over there etc. More

I just purchase a new Grand Highlander Hybrid. Very happy with the whole process. Spoke with Dylan, let him know what I wanted price wise and what I wanted for my trade. I let him know how I fe Very happy with the whole process. Spoke with Dylan, let him know what I wanted price wise and what I wanted for my trade. I let him know how I felt I was justified in asking for both. Spoke with Mike and we met in the middle. Finance came to Dylan’s desk and signed all the paperwork. Overall great experience and would purchase again! More

Second auto from this dealership. Mark Anthony my sales guy was a pleasure to work with. A five star experience. Keep up the good work!!! Mark Anthony my sales guy was a pleasure to work with. A five star experience. Keep up the good work!!! More

Mike chiapetta was very rude and mean. I see all the reviews here about him are 1 star and I completely understand why. I see all the reviews here about him are 1 star and I completely understand why. More

I took my 2021 Toyota Prius to Kenosha Toyota on 8/8/25 to disable the reverse beep. I was told by a customer service rep that his service foreman said the reverse beep could not be disabled in my car. I k to disable the reverse beep. I was told by a customer service rep that his service foreman said the reverse beep could not be disabled in my car. I knew it wasn't true. That day I ordered an OBDII bluetooth adapter for $20, and upon receiving it I disabled the reverse beep myself with an app on my smartphone. It took less than 5 minutes. I find it hard to believe the service foreman didn't know the reverse beep can be disabled. I could have understood if they had said they didn't want to disable it because they think it's a safety feature (I don't), BUT I DO NOT LIKE BEING LIED TO!. I will not be doing business with Kenosha Toyota in future. More

2024 TOYOTA TUNDRA ISSUE WITH MISALIGNED PASSENGER DOORS! NO FIX! Brought my 2024 Tundra to Kenosha Toyota where I purchased it to align passenger side doors. I was told by Kenosha Toyota service dept the NO FIX! Brought my 2024 Tundra to Kenosha Toyota where I purchased it to align passenger side doors. I was told by Kenosha Toyota service dept the doors are not adjustable and service associate showed me another truck with same problem. I looked at a row of new Tundras with the same misaligned passenger doors and some were worse than mine. Hard to believe Toyota is shipping their new Tundras from the factory with misaligned doors as well as no way to adjust these doors. I was told by a Toyota consumer satisfaction representative that they are aware of this production issue and if Toyota gets enough complaints, they will issue a recall. Kenosha Toyota has treated me well and sympathetic to my Tundra defect prompting a 4 star review but a BIG 1 STAR for POOR TOYOTA QUALITY! More

I would highly recommend Kim Phillips at Kenosha Toyota. She is kind, patient, extremely knowledgeable, and so wonderful to work with. She spent the extra time with us showing us all the features available She is kind, patient, extremely knowledgeable, and so wonderful to work with. She spent the extra time with us showing us all the features available on the new Highlanders and helped us find the perfect car. She follows up with everything she says she will and then some. I will definitely seek her out when purchasing our next Toyota! We worked with several other Toyota dealerships and will not return to them. Kenosha Toyota is no haggle and the sales staff are no pressure. 5 stars for Kim. I did feel pressure with the finance staff, or whatever department tries to sell extended warranties. They need to learn that no means no. More

Sell you extended warranty’s that they won’t honor. Promise free oil changes they won’t give you. And be careful, they will run your credit 4 times with hard inquiries and destroy it. Promise free oil changes they won’t give you. And be careful, they will run your credit 4 times with hard inquiries and destroy it. More