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Kernersville Chrysler Dodge Jeep Ram - Service Center

Kernersville, NC

3.8
47 Lifetime Reviews Review Dealership

47 Reviews of Kernersville Chrysler Dodge Jeep Ram - Service Center

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January 12, 2021

"Bought my vehicle here years ago. Great experience then,..."

- Chase

Bought my vehicle here years ago. Great experience then, now back with an engine failure. The service dept has been going to bat for me throughout the more than difficult process of processing the warranty claim. Top notch and I’m really appreciative of their efforts.

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Recommend Dealer
Yes
Employees Worked With
Lenny Bolden
Jan 12, 2021 -

Kernersville Chrysler Dodge Jeep Ram responded

Hi Chase, Thank you for your positive review. We appreciate your business and your kind words! Please let us know if we can be of any help in the future. -Kernersville Chrysler Dodge

November 12, 2020

"I brought in my newly purchased 2020 Ram Laramie/Route 66..."

- etdahl

I brought in my newly purchased 2020 Ram Laramie/Route 66 Customs (2500) miles and was having issues with my 4 WD system. Called the Service Department and Joh Powell was efficient in getting me in that same day, diagnosed the issue and ordered the part. I came back the very next day and he had me in and out in a matter of 30 minutes! John was the model of EXCELLENT customer service and communication! Kearnersville RAM is the only place to buy and have your new truck serviced! A well oiled machine for sure! Keep up the great work John!

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Recommend Dealer
Yes
Employees Worked With
Nov 12, 2020 -

Kernersville Chrysler Dodge Jeep Ram responded

Thank you for your positive review. We are happy to know that you had a good service experience with us and with the help of John! Please let us know if we can be of any help in the future. -Kernersville Chrysler Dodge

June 22, 2020

"I usually don't review anything, but this service visit..."

- swburke22

I usually don't review anything, but this service visit changed my mind in a bad way. I was lied to in order to lure me in the dealership. This is what happened: I spoke with a Service representative on the phone a a Thursday or Friday and was clear to my intent. First I wanted to see if I was covered under my warranty for a repair of my sunroof; two, I wanted to make an appointment to repair the sunroof if it was covered. The person on the phone stated at first my coverage expired and then corrected himself and told me I was covered. So I made my appointment. I had to take a day off for the appointment, seeing how the next available appointment was Monday at 7:30 am. I arrive explain the problem and hand over the keys for them to take a look. This is where is gets a little trixxy (not tricky, trixxy). The service tech comes into the lounge and tells me it will be either my $100 deductible or $129 diagnosis fee. I say go ahead. Then he left. I know I'm covered. The guy on the phone looked it up and told me so. Well no, I'm not covered. The Service Tech comes back and says my coverage is engine only and the cost to replace the sunroof motor, sunroof track, and labor would be $1052.75. I am shocked and immediately say NO. He tells me then I still have to pay $129 diagnosis fee. I let tell him OK, whatever. It still hasn't registered that the guy on the phone just baited me to come in. He checked my coverage. He is either incompetent or tricked me to come in thinking I would just pay out of pocket. So I don't wait for the service tech to come get me, I go out to meet him. I voiced my concerns about feeling cheated. He argues the dealer point of view (POV). I could care less about the dealer POV. All that matters is my car isn't getting fixed unless I pay $1052.75, which I don't have. I am out $139.05 either way, which is the 129 diagnosis fee, plus tax. All this and my car still isn't getting fixed. They just want to be compensated for their time. What about the consumers time? So after I voice my concerns, I still pay. My word is my bond. I told him OK when he came and spoke to me about the price. This is even though I'm still thinking my car will be repaired, but that doesn't matter I said I would, so I did. I also told the service tech that I would like to speak with the manager and lodge a formal complaint. He went to speak with the manager and cam back after a couple minutes and refunded my money. Now what happened here. No push back. Just give him his money back. (laughing) That was too easy. I believe they know their practices are shady and to get me out of there quick, they just gave me my money back. If your on the up and up, you don't just give money away, unless you know you don't have a leg to stand on. That is my take on visiting the Service Department at Kernersville Chrysler Dodge Jeep Ram. I do not know the managers name, nor do I remember the mans name that made my appointment and initially lied to me. My service tech's name was David, heavy set, balding head, short beard. I hope this can bring some insight to someone out there.

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Recommend Dealer
No
Employees Worked With
Service Department
Jul 08, 2020 -

Kernersville Chrysler Dodge Jeep Ram responded

Shane, Thank you for taking the time to post your review. We certainly value your feedback and use it to better serve our customers. We would like to discuss this matter in more depth with you. Please contact our Resolution Department by calling 888-881-4682 or emailing customerresolutions@31dodge.com.

December 11, 2019

"In November this year my van has 106,000 miles on the..."

- Melissa

In November this year my van has 106,000 miles on the odometer. I was driving down the road went my van went into I contacted Chrysler and they said I was out of warranty and my extended warranty was out.Chrysler agreed to pay $6500.00 of the $ 7500.00 . Approximately 2 weeks later I was informed the Control Shifter was on back order til Febuaray 15th !!! The dealership and Chrysler will not give me anything to drive.Many animals will die as a result of this refusal !!! I talked to the used car buyer at Kernersville Dodge ,I was going to trade for a new van.The used car manger offered me $6.000 for my van,that was after it was fixed ! The trade in value on my van is between $12.000 to $15,000. This was very insulting !!!! My husband has bought his last two trucks from Kernersville Dodge.He will not be buying his next truck from Kernersville Dodge !!! I cannot began to explain how disappointed I am with Chrysler, Mount Airy Dodge and especially Kernersville Dodge !!! Sincerely, Melissa Scott Sent from Yahoo Mail on Android Sent from Yahoo Mail on Android

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No
Employees Worked With
Dec 12, 2019 -

Kernersville Chrysler Dodge Jeep Ram responded

Melissa, Thank you for taking the time to post your review. We are always looking for feedback to find ways to better serve our customers and would like to discuss this with you. Please contact our Resolution Department by calling 888-881-4682 or emailing customerresolutions@31dodge.com.

December 10, 2019

"Not standing behind their work"

- Greg

I took my son's truck in for a spray in bedliner. The person applying the bedliner messed up part of the paint on the bed. Without calling me they decided to spray the liner 5in down the side of the bed. I asked them to remove their mistake, they did but it REALLY ruined the paint. They would not do anything to help remedy the issue. Essentially they said I'm on my own. Customer service is clearly bad.

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Recommend Dealer
No
Employees Worked With
Dec 11, 2019 -

Kernersville Chrysler Dodge Jeep Ram responded

Hi Greg, Thank you for taking the time to give us your feedback. Our records indicate that you've already received a refund for your concerns. If you'd like any further assistance, please call our Resolution Department at 888-881-4682 or email us at customerresolutions@31dodge.com.

September 03, 2019

"Sell a car but does not give service after the sale."

- Marie

Called 9 times and finally got someone to answer. Recall on airbag. Well made appointment with a Chelsea. Call the day of appointment and it took me over 12 calls for someone to answer and then got transfer to a voicemail. Call back on 13th time and they told me that they have no record of an appointment. Now they tell me it will take 2 weeks to get an appointment with the part they need. So there is a recall and they do not have the part in stock. Well brought one car there and will never go back and buy another one. Service is so sorry. Older and have always brought new cars and never experience this bad of a dealership. Sounds like they just want to sell a car and not have repeat customers.

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Recommend Dealer
No
Employees Worked With
Chelsea Lambert
Sep 03, 2019 -

Kernersville Chrysler Dodge Jeep Ram responded

Marie, Thank you for taking the time to give us your feedback. Your experience does not reflect the way we prefer to treat our customers. We would like to further discuss this with you. Please contact our customer resolution department at 888-881-4682 or email us at customerresolutions@31dodge.com at your earliest convenience. Thank you.

August 17, 2019

"Horrible service"

- debInWS

@KVCDodge will not ever return a call and worse, is either incapable of diagnosing issues or dishonest and continually charging for "fixes" that don't fix anything. Our 2013 Wrangler was acting up, cutting off and seeming to transmission slip. We took it to KVCDodge. Lenny never called us, so after a couple of days and many messages left and FINALLY getting through to Lenny, he told us the software needed updating. $130+. No change. When we took it back and made another half dozen calls that were never returned, we were told it need to have the carburetor blown out. After that $160+ and no better performance, we stupidly took it back. After a couple of days and about a dozen calls, they told us the starter suddenly died (we never had any issues with the Jeep starting). By now we had contacted service manager John Powell. We told him we have a trust issue and want to see the starter. We paid the $360+ for the new starter. They continued testing and after days and many more unreturned calls, they told us that the Jeep is programmed for a 17" tire and the tires are 18", so they re-programmed it. When we picked it up, there was no old starter. I called many, many times and first spoke with TJ in customer service. He said he'd call me back that afternoon. The following week when TJ didn't call me, I called and got through to Joseph, who assured me he'd have John call me. That was on a Friday. Monday TJ called me (the only call they ever made to us) and said John will call that afternoon. That was 3 weeks ago and NO ONE HAS EVER CALLED US. A horrible experience. Don't trust these liars.

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Recommend Dealer
No
Employees Worked With
Other Employees : TJ, Joseph, Lenny
Aug 18, 2019 -

Kernersville Chrysler Dodge Jeep Ram responded

Thank you for taking the time to post your review. We are always looking for feedback to find ways to better serve our customers and would like to discuss what happened further in regards to your Jeep. Please contact our Resolution Department by calling 888-881-4682 or emailing customerresolutions@31dodge.com.

August 01, 2019

"Lack of Integrity and subpar attitude"

- munncruz@yahoo.com

We have been patronizing this dealership for nearly four years and after today we will no longer be customers. We have 4 vehicles that we took there. My husband went there this morning for an oil change(for which he already prepaid) and to get a quote on repairing or replacing blocked windshield wiper tubes, a tire pressure gauge, and 2 missing window buttons. Three hours after the car had already been there, they called and gave him a quote of about $600. He said he did have a warrant till 120,000miles. The rep said it ended in Feb. He said no thanks, he would just take the oil change. Upon picking up his vehicle, he looked at his receipt and was charged nearly $200. He assumed they fixed the tire pressure gauge, even though he asked them not to. As soon as he turned on his vehicle, the light for the pressure gauge came on. He went inside and asked “why is the light on if it was changed?” The manager told him oh no that was for diagnostics and the oil change. He asked why are you charging me for an oil change when it was paid for already. My husband also questioned why they ran a “diagnostic” if he told them exactly what was wrong. He was never told that he would be charged for a diagnostic or that they were going to do one in the first place. The manager’s response was THAT’S HOW MY GUYS GET PAID”. My husband asked if they ran a diagnostic, they should’ve ran it on everything. The manager replied We Run diagnostics on what you tell us. It’s very concerning and disappointing that we were treated with less appreciation and respect once we are no longer under warranty. It’s unfortunate.

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Recommend Dealer
No
Employees Worked With
Other Employees : Chelsea
Aug 02, 2019 -

Kernersville Chrysler Dodge Jeep Ram responded

Hello, Thank you for taking the time to give us your feedback. Your experience does not reflect the way we prefer to treat our customers. We would like to further discuss this with you. Please contact our customer resolution department at 888-881-4682 or email us at customerresolutions@31dodge.com at your earliest convenience. Thank you.

July 25, 2019

"Service"

- Lovelessterry

Very happy with the service department and value provided. Pete and the crew always take care of my needs. Ease of making a Saturday appointment was quite helpful.

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Recommend Dealer
Yes
Employees Worked With
Pete in Service
Jul 25, 2019 -

Kernersville Chrysler Dodge Jeep Ram responded

Thank you for taking the time to provide us with your feedback! We really appreciate your business and are glad your service experience with us went well with the help of Pete and the team. Please let us know if there is anything else we can do to assist you. We look forward to serving you again in the future. -Kernersville Chrysler Dodge

July 23, 2019

"The best in the triad "

- MsChrysler

I bought 2 Chryslers here. Car buying experience was a bliss and the service is always a good experience . Would recommend KCD to anyone looking to buy or service their cars

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Chelsea
Jul 23, 2019 -

Kernersville Chrysler Dodge Jeep Ram responded

Thank you for your feedback. We are so glad we were able to assist you in the purchase of your vehicles. If you need anything in the future, do not hesitate to contact us! -Kernersville Chrysler Dodge

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