Kernersville Chrysler Dodge Jeep Ram - Service Center

In the past would have gave 5 stars. Have always had my Ram trucks serviced here. Current 2019 Ram I complained about a coolant smell several times while under warranty and they could ne Have always had my Ram trucks serviced here. Current 2019 Ram I complained about a coolant smell several times while under warranty and they could never find any thing. Brought it in today for a oil change and tire rotation with 50k miles on it. Service writer says I smell a coolant leak. Do you want us to check it out? Told him yes as I have complained about that for 2 years and they never could find anything. He says ok , there is a 150.00 fee to check it out . Told him as much as I had complained while under warranty and they couldn't find the problem I was not going to pay 150 bucks for them to look now. I understand they have to pay thier techs as I was one for many years but asking for 150.00 to check what was clearly going on while under warranty and they couldn't find or fix felt like a slap in the face. More

Traveled 1 1/2 hours for warranty tire replacement & tailgate. Waited 2hours noticed truck still sitting in the same spot. no word from service !!!,So we check with- Jennifer,-Surprise,,, she says its tailgate. Waited 2hours noticed truck still sitting in the same spot. no word from service !!!,So we check with- Jennifer,-Surprise,,, she says its all done !!! REALLY ? Look at tire !!! The same original cracked tire ...They wrote "REPLACED" - WORK COMPLETED ... ALL LIES... They never touched it. She takes it in to change tire with excuse after excuse. 4o some minutes later "WE" check on status. The truck is sitting in parking lot,,, SAME xxxx TIRE,,, SHE says ,,,we dont have your tire !!! REALLY !!! ...She lied over & over Excuse after Excuse ,,,I tried to find you ! I tried texting you ... ALL LIES ...Over 3 hours waisted... NO APOLOGIES, just Excuses...I would Never take any vehicle to them... The Blatant Dishonesty, I give her 5 stars ... Her service skills,,, I wont even reward with 1 star... More

Dave in the service department was very rude over the phone and not helpful at all. They also lost the keys to my car when it was towed there and were not helpful in trying to find my car or the keys. phone and not helpful at all. They also lost the keys to my car when it was towed there and were not helpful in trying to find my car or the keys. More

"🚫 Unfortunate experience at Kernersville Chrysler Dodge Jeep Ram! 😡 Due to a documentation error during a factory recall service, my car was flagged by Carfax as an odometer roll-back. 😤 This isn't my fi Jeep Ram! 😡 Due to a documentation error during a factory recall service, my car was flagged by Carfax as an odometer roll-back. 😤 This isn't my first issue with this dealership, as a protracted service problem dragged on for over a year. Only when I reached out to the sales manager, things were resolved. Buyers, beware! 🙅‍♂️ This incident significantly devalued my car on a recent trade. #KernersvilleChryslerDodgeJeepRam #DealershipTroubles" More

I was rudely hung up on after being a customer for 7. 5 years! I called asking a question in my attempt to explain what I was trying to ask I was laughed at and hung up on. I called back they didn’t answe 5 years! I called asking a question in my attempt to explain what I was trying to ask I was laughed at and hung up on. I called back they didn’t answer it was the 4th time calling back that they answered I am beyond upset very unprofessional to hang up on someone when they have questions. I needed to schedule a service appointment but was not able to because I was hung up on! More

Like every other dealer I've experienced, never would I thought bringing my truck back to selling dealer I'd have same experience. On Friday May 12, 2023 I brought my 2022 Ram 3500 Laramie Sport in for thought bringing my truck back to selling dealer I'd have same experience. On Friday May 12, 2023 I brought my 2022 Ram 3500 Laramie Sport in for 100k service. Jennifer assisted me as my service advisor with a young man in training. I allowed them to take care any and every recommendation that was listed which cost me exactly $2,724.77 (LOF, Differential flushes, Coolant, Transmission, Filters, & Brakes). Long Story short, no appointment was made and upon my arrival I was told they are booked, but due to all the services I'm asking to be checked they just happen to find some time to not only squeeze me in but have my vehicle ready for pick up next day. Conversing with Jennifer and service department crew I stressed to her how much bad experience I have going to other dealers and being told go back to selling dealer. Now that I'm at selling dealer I'd hope to have a good relationship and understand my travels upon services. Jennifer assured upon swiping my card if I ever need service and going to be in the area just give her a heads up and she'll get me taken cared. Jennifer showed all the willingness and joy upon servicing me as she was cashing me out. Since leaving the dealership Jennifer has reached out to me numerous of times assuring my service was great and continue to remind me a survey was going to be coming to my email. Wednesday June 14 I sent a heads up text to Jennifer my travels will be local and I'm due for oil change. I got a reply back 9:27am the next day June 15 "Unfortunately we are completely booked until tomorrow" Myself being a owners operator I decided to cancel my cancel my next trip and wait for the following day for service. I followed up with Jennifer informing I'd be staying to recieve service the following day. Not receiving a reply I reached back out to Jennifer for confirmation since my trip is now canceled. 11:12am I received a response: "We do not have any availability until Tuesday for any type of Service" and in my reply "Every dealership is the exact same.. I never made appointment for last service but due to me having so much getting done time is always found for big services, when I return for lof after big services no dealers can find time it's quite disturbing and makes me not want to come back to service. I'd respect if you found the time and gave me same service as if I was spending the 3500 I spend my last service. But since it's no profits in this job its not a priority to squeeze me in like I was squeezed in last non appointment visit. Note I will not return for service and I will be leaving a review of my opinion as you been asking me to complete survey. More