I usually don't review anything, but this service visit changed my mind in a bad way. I was lied to in order to lure me in the dealership. This is what happened: I spoke with a Service representative on the phone a a Thursday or Friday and was clear to my intent. First I wanted to see if I was covered under my warranty for a repair of my sunroof; two, I wanted to make an appointment to repair the sunroof if it was covered. The person on the phone stated at first my coverage expired and then corrected himself and told me I was covered. So I made my appointment. I had to take a day off for the appointment, seeing how the next available appointment was Monday at 7:30 am. I arrive explain the problem and hand over the keys for them to take a look. This is where is gets a little trixxy (not tricky, trixxy). The service tech comes into the lounge and tells me it will be either my $100 deductible or $129 diagnosis fee. I say go ahead. Then he left. I know I'm covered. The guy on the phone looked it up and told me so. Well no, I'm not covered. The Service Tech comes back and says my coverage is engine only and the cost to replace the sunroof motor, sunroof track, and labor would be $1052.75. I am shocked and immediately say NO. He tells me then I still have to pay $129 diagnosis fee. I let tell him OK, whatever. It still hasn't registered that the guy on the phone just baited me to come in. He checked my coverage. He is either incompetent or tricked me to come in thinking I would just pay out of pocket. So I don't wait for the service tech to come get me, I go out to meet him. I voiced my concerns about feeling cheated. He argues the dealer point of view (POV). I could care less about the dealer POV. All that matters is my car isn't getting fixed unless I pay $1052.75, which I don't have. I am out $139.05 either way, which is the 129 diagnosis fee, plus tax. All this and my car still isn't getting fixed. They just want to be compensated for their time. What about the consumers time? So after I voice my concerns, I still pay. My word is my bond. I told him OK when he came and spoke to me about the price. This is even though I'm still thinking my car will be repaired, but that doesn't matter I said I would, so I did. I also told the service tech that I would like to speak with the manager and lodge a formal complaint. He went to speak with the manager and cam back after a couple minutes and refunded my money. Now what happened here. No push back. Just give him his money back. (laughing) That was too easy. I believe they know their practices are shady and to get me out of there quick, they just gave me my money back. If your on the up and up, you don't just give money away, unless you know you don't have a leg to stand on. That is my take on visiting the Service Department at Kernersville Chrysler Dodge Jeep Ram. I do not know the managers name, nor do I remember the mans name that made my appointment and initially lied to me. My service tech's name was David, heavy set, balding head, short beard. I hope this can bring some insight to someone out there.