Kerns Ford

Sales Was very courteous and professional. Answered all my questions and did an excellent presentation of the vehicle. I did not feel pressured to make a pu Was very courteous and professional. Answered all my questions and did an excellent presentation of the vehicle. I did not feel pressured to make a purchase. More

Poorest Customer Service The poorest customer service we have ever had with a car buying experience. This dealership has multiple online reviews from customers describing dish The poorest customer service we have ever had with a car buying experience. This dealership has multiple online reviews from customers describing dishonesty, poor customer service, and undisclosed problems arising within days of purchase. We purchased a used vehicle for our teenage son that we thought was a great deal. Purchasing from a dealership, I had a greater expectation of honesty and integrity than buying from a private seller - I was wrong. Soon after driving it off the lot, we realized that there were issues with the car that were not disclosed. When we reached out to the dealership to try and come to a resolution, we were told, "You purchased an inexpensive car - what did you expect." Instead of addressing the situation from a customer service approach, we were told, "I'm not going to argue with you - I'm done with this conversation. I've got other cars I need to sell and I don't have time for this." This was our first experience purchasing a car from here and will definitely be our last. Do you research and you will find that many others have had a similar experience with this dealership. More

DO NOT TRUST THIS DEALERSHIP! All I can say is: DO NOT TRUST THIS DEALERSHIP! Not only do they operate on dishonest business values, no integrity, poor customer service and no ethi All I can say is: DO NOT TRUST THIS DEALERSHIP! Not only do they operate on dishonest business values, no integrity, poor customer service and no ethics, they are rude and deceitful. I encourage you to do your research and find another more reputable dealer nearby. We have shopped Lee Kinstles and Greves in Van Wert and they are far more customer-friendly and deserving of business than this poorly run business that scams customers and thrives off of a poor business model. I am disheartened to say that my first and last experience with Kerns was beyond incomprehensibly poor. If I could give them less than 1-star, I would. RUN. FAST! More

Poor Customer Service and Communication My wife and I bought a used 2014 Ford Escape Titanium with under 50,000 miles from Kearns in November of 2017. Luckily, we bought a warranty to go wit My wife and I bought a used 2014 Ford Escape Titanium with under 50,000 miles from Kearns in November of 2017. Luckily, we bought a warranty to go with the car because we have had over $5,000 worth of work done to the car, with $500 coming out of pocket. With the understanding that buying a used car comes with some risk, we expected the 115 point inspection (I believe this is the right number) to at least resolve some of the issues before the car left the lot. Within 8 days of owning the car, we are told we will need new breaks, parts are loose all over the car and countless of other issues. We have dealt with non - stop issues for the past 10 months while putting on less than average amount of miles per year on a vehicle. The real frustration stems from the lack customer service from the sales manager. We have tried numerous times to speak with and work with management on finding some sort of solution but we are constantly dealing with no one returning phone calls and unfulfilled promises of speaking with upper management. Currently, we have left several messages with no return call to the number that Kearns asks you to call when you leave a negative review. I would urge anyone considering buying a car (new or used) to look elsewhere because of the lack of communication and follow through from management. The deal is not worth the head ache if you encounter any future problems with your car. More

They lie! Lied about vehicle history and sold me a car without informing me of structural damage. Spent $10k on a car I can’t even sell for $1500 two years late Lied about vehicle history and sold me a car without informing me of structural damage. Spent $10k on a car I can’t even sell for $1500 two years later. These people are liars and I wouldn’t trust a word they say. More

Purchased pre owned with a trade After the deal was done they informed us there was no 2nd key but they would send it to us. They never did when asking the salesman to follow through After the deal was done they informed us there was no 2nd key but they would send it to us. They never did when asking the salesman to follow through on what he said he would do got hateful text back. If you buy from them you better have everything in writing because they are not going to hold up to there end of the deal. More

Horrible experience I recently found a vehicle on Kerns website for $3,900, spoke with Nick, who was nice and helpful. After a short time Nick returned my call and did a I recently found a vehicle on Kerns website for $3,900, spoke with Nick, who was nice and helpful. After a short time Nick returned my call and did a walk around, where he spoke about the vehicle in question and promised to have pictures and a video of the vehicle sent to me. This was approximately 11:00 a.m. At 3:00 p.m. I had still not received the photo's and i explained this when Nick called me for a second time. During this conversation I was notified of the "bait and switch" that most people in the reviews have said. I was told the $3,900 was an internet price and that several things were wrong with the vehicle that now had to be fixed which brought the cost from $3,900 to $5,200. As a company you claim to do an inspection on the vehicles you sell. Why would you not do the inspection and price the vehicle accordingly once everything is fixed and working as it should. I read a lot of the reviews before I received the call from Nick so I was already prepared for that nonsense to happen. If you're reading the reviews on this company you're probably considering buying a vehicle from them. I suggest you reconsider, or prepare for them to attempt to get you to pay more than they actually have posted. Good Luck More