Kerry Ford, Inc.

Fast and efficient Knew what I wanted, they have big selection of trucks and followed up promptly when I inquired about one. Stayed on top of sale without becoming a bot Knew what I wanted, they have big selection of trucks and followed up promptly when I inquired about one. Stayed on top of sale without becoming a bother. More

Horrible service I went in for an oil change. They told me 45 minutes. I told them I had to leave at 1:30 ( which was 2.5 hrs after drop off). At 1:30 they hadn’t e I went in for an oil change. They told me 45 minutes. I told them I had to leave at 1:30 ( which was 2.5 hrs after drop off). At 1:30 they hadn’t even started!!! Nor did anyone even tell me this. I was in the lobby at the 12:30 mark. Very disappointed!!! I wasted 4 hours of travel time and wait time and didn’t even get the oil change. The next day we went to the ford dealer in Harrison ohio. They were fantastic! Polite, prompt, communicated the status of the van! This is my second bad visit to the dealer on Kemper. I will drive farther and go to Harrison for every additional visit. More

Great service Clean inviting shop professionals throughout Very helpful great service brought car Into have ABS DATA forced and waited less than 45 minutes very Clean inviting shop professionals throughout Very helpful great service brought car Into have ABS DATA forced and waited less than 45 minutes very happy with all the information and help More

45000 mile checkup great visit. est time 2 hours and only took 1 hour.. very friendly service people.. price was quoted before hand and no surprises on the price. great visit. est time 2 hours and only took 1 hour.. very friendly service people.. price was quoted before hand and no surprises on the price. More

Ford F-1150 with max towing package I felt that the online price listed was deceptive. MSRP shown, "Discounts And Incentives" shown leading to a great looking price. The untold story I felt that the online price listed was deceptive. MSRP shown, "Discounts And Incentives" shown leading to a great looking price. The untold story was that the "Discounts And Incentives" were not itemized, so when you arrived at the dealer that was their starting price, which climbed as you found that you did not qualify for this or that. I also felt that while I was offered a discount for my (newer, less than 10 year old) trade-in, they essentially offered a less than reasonable price for the trade-in. This was essentially short by about the same amount as offered "discount". It required me to watch the math closely to avoid being confused by their offer(s). Brian was good to interact with, but I felt the managers were trying to get to a deal by confusing me with their numbers. I prefer a more straightforward approach to offered price, offered trade-in allowance, financing options, etc. I had done considerable homework and felt that I needed watch the numbers going by very closely. More

Follow up The only negative experience was original sales person left the dealership. There was not good follow up on the customers assigned to this sales perso The only negative experience was original sales person left the dealership. There was not good follow up on the customers assigned to this sales person. Once I started working with the sales person that eventually sold me the vehicle I was happy with the experience. More

Easy purchase, great service! Great people, you can't go wrong at this dealership! I will always buy my Ford here. Service is top notch with quick and easy service. Great people, you can't go wrong at this dealership! I will always buy my Ford here. Service is top notch with quick and easy service. More

Excellent Dealership and sales team! Raymond was very helpful in assisting me in finding the perfect car for me. He was honest and hardworking, making sure To look out for my best interes Raymond was very helpful in assisting me in finding the perfect car for me. He was honest and hardworking, making sure To look out for my best interest. He even stayed late on more than one occasion to provide me with answers to my questions. They were a good team, finding a loan company that would accept my less than perfect credit. I am so grateful for their help and professionalism. More

Very helpful and knowledgeable staff! They took the time to research and get the exact truck I needed for. They located it and had it there quickly so I could pick up my trailer . This was They took the time to research and get the exact truck I needed for. They located it and had it there quickly so I could pick up my trailer . This was the best dealership by far that I dealt with. You have to be very specific with the configuration to get the max towing capacity for the F-150 ! More

Simple no bs purchase of new f250. Andy Hendrixson was the absolute best to deal with when purchasing my new f250 truck. Andy answered all my questions and I had a wonderful experience Andy Hendrixson was the absolute best to deal with when purchasing my new f250 truck. Andy answered all my questions and I had a wonderful experience at Kerry Ford. More